This article describes an issue that occurs when you log on App-V in Windows Server 2012 R2. An update is available to fix this issue. Before you install this update, see the Prerequisites section.

Symptoms

Consider the following scenario:

  • You use Microsoft Application Virtualization (App-V) 5.0 SP3 for Remote Desktop Service (RDS).

  • You log on the App-V and then log off.

In this scenario, the following issues may occur when you try to log on the next time:

  • When you use Mandatory User Profiles (Ntuser.man), you can't logon and receive a "Logon is not possible" error message.

  • When you use Roaming User Profiles (NTuser.dat), a temporary profile will be created on the next logon.

Cause

This issue occurs because the ProfileGUID and ProfileList keys aren't removed from the registry after you log off. This causes the user profile isn't unloaded cleanly.

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

Update detail information

Prerequisites

To install this update, you should first install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.

Additionally, you have to install Hotfix Package 2 for Microsoft Application Virtualization 5.1 and Hotfix Package 3 for Microsoft Application Virtualization 5.0 SP3.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.18 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Shacct.dll

6.3.9600.18260

136,192

05-Mar-2016

17:09

Not applicable

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Shacct.dll

6.3.9600.18260

148,480

05-Mar-2016

17:44

x86

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Shacct.dll

6.3.9600.18260

192,512

05-Mar-2016

17:04

x64

Shacct.dll

6.3.9600.18260

148,480

05-Mar-2016

17:44

x86


Windows RT 8.1

File property

Value

File name

Arm_067da1e752a6376db467e3b146d9d0e2_31bf3856ad364e35_6.3.9600.18261_none_99bb0439c19b978e.manifest

File version

Not applicable

File size

694

Date (UTC)

07-Mar-2016

Time (UTC)

19:37

Platform

Not applicable

File name

Arm_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab6da0d3cfeb25a.manifest

File version

Not applicable

File size

9,482

Date (UTC)

07-Mar-2016

Time (UTC)

15:09

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,593

Date (UTC)

07-Mar-2016

Time (UTC)

19:37

Platform

Not applicable

x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,593

Date (UTC)

07-Mar-2016

Time (UTC)

19:37

Platform

Not applicable

File name

X86_fe2f6dc091db76028949b04ca43d55f7_31bf3856ad364e35_6.3.9600.18261_none_ec995438e0bc0c04.manifest

File version

Not applicable

File size

694

Date (UTC)

07-Mar-2016

Time (UTC)

19:37

Platform

Not applicable

File name

X86_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab467b53d019394.manifest

File version

Not applicable

File size

9,482

Date (UTC)

07-Mar-2016

Time (UTC)

15:27

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_ced56ce94525c9a8369f827231307a8d_31bf3856ad364e35_6.3.9600.18261_none_fbb9dc38efddd7ba.manifest

File version

Not applicable

File size

698

Date (UTC)

07-Mar-2016

Time (UTC)

19:37

Platform

Not applicable

File name

Amd64_fe2f6dc091db76028949b04ca43d55f7_31bf3856ad364e35_6.3.9600.18261_none_48b7efbc99197d3a.manifest

File version

Not applicable

File size

696

Date (UTC)

07-Mar-2016

Time (UTC)

19:37

Platform

Not applicable

File name

Amd64_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_b6d30338f55f04ca.manifest

File version

Not applicable

File size

9,486

Date (UTC)

07-Mar-2016

Time (UTC)

15:40

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,500

Date (UTC)

07-Mar-2016

Time (UTC)

19:37

Platform

Not applicable

File name

X86_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab467b53d019394.manifest

File version

Not applicable

File size

9,482

Date (UTC)

07-Mar-2016

Time (UTC)

15:27

Platform

Not applicable


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