"STATUS_CONNECTION_RESET" error when an application reads a file in Windows Server 2012 R2 or Windows Server 2012

This article describes an issue that occurs on Windows Server 2012 R2-based or Windows Server 2012-based failover clusters. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

Consider the following scenario:

  • You have two failover clusters that communicate across Ethernet gateways.

  • An application in the first cluster tries to read a file from the second cluster through Server Message Block (SMB) Multichannel.

  • There is continuous packet loss or connection disconnect issue between the endpoints due to too much network traffic.

In this scenario, the read request freezes on the node of the first cluster and any attempts to call the CancelSynchronousIO function also freezes. Additionally, you receive a "STATUS_CONNECTION_RESET" error message repeatedly until the computer crashes.

Cause

This issue occurs because SMB Redirector keeps retry indefinitely if the network disconnect error for Multichannel occurs until it hits the retry limit of 65,535, and then the computer crashes. SMB Redirector should eventually time out such request instead of retrying indefinitely.

Resolution

To resolve this issue, we have released a hotfix. Even though this issue has been observed only in Windows Server 2012 R2 or Windows Server 2012, the hotfix also applies to Windows 8.1, Windows RT 8.1, and Windows 8.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.



There is no prerequisite for Windows 8 or Windows Server 2012 to install this update.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Mrxsmb20.sys

6.3.9600.17929

153,600

08-Jul-2015

17:36

x86

Mrxsmb.sys

6.3.9600.17929

328,192

08-Jul-2015

17:26

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Mrxsmb20.sys

6.3.9600.17929

202,240

08-Jul-2015

17:41

x64

Mrxsmb.sys

6.3.9600.17929

401,408

08-Jul-2015

17:26

x64

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Mrxsmb20.sys

6.3.9600.17929

148,480

08-Jul-2015

17:39

Not applicable

Mrxsmb.sys

6.3.9600.17929

316,928

08-Jul-2015

17:29

Not applicable

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.21xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Mrxsmb20.sys

6.2.9200.21538

158,720

01-Jul-2015

10:00

x86

Mrxsmb.sys

6.2.9200.21342

340,992

06-Jan-2015

23:17

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Mrxsmb20.sys

6.2.9200.21538

205,312

01-Jul-2015

10:45

x64

Mrxsmb.sys

6.2.9200.21342

396,800

06-Jan-2015

23:17

x64

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_037c7513e9e4ffb968a6a77bcc55138d_31bf3856ad364e35_6.3.9600.17929_none_c6516db74e64c556.manifest

File version

Not applicable

File size

1,043

Date (UTC)

15-Jul-2015

Time (UTC)

03:04

Platform

Not applicable

File name

X86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17929_none_1fc08fb8a52a55cc.manifest

File version

Not applicable

File size

4,096

Date (UTC)

08-Jul-2015

Time (UTC)

18:20

Platform

Not applicable

File name

X86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.3.9600.17929_none_147707526c81e3f9.manifest

File version

Not applicable

File size

95,613

Date (UTC)

08-Jul-2015

Time (UTC)

18:19

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_3fbefb3999299c527a070bfbbab05a61_31bf3856ad364e35_6.3.9600.17929_none_8502eecccb4c88c2.manifest

File version

Not applicable

File size

1,049

Date (UTC)

15-Jul-2015

Time (UTC)

03:04

Platform

Not applicable

File name

Amd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17929_none_7bdf2b3c5d87c702.manifest

File version

Not applicable

File size

4,100

Date (UTC)

08-Jul-2015

Time (UTC)

18:29

Platform

Not applicable

File name

Amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.3.9600.17929_none_7095a2d624df552f.manifest

File version

Not applicable

File size

95,617

Date (UTC)

08-Jul-2015

Time (UTC)

18:29

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_3b02fdf86de449a2fb7fb814fa11e709_31bf3856ad364e35_6.3.9600.17929_none_685fefba50ff5295.manifest

File version

Not applicable

File size

1,043

Date (UTC)

15-Jul-2015

Time (UTC)

03:04

Platform

Not applicable

File name

Arm_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17929_none_1fc30210a5277492.manifest

File version

Not applicable

File size

4,096

Date (UTC)

08-Jul-2015

Time (UTC)

18:10

Platform

Not applicable

File name

Arm_microsoft-windows-smbminirdr_31bf3856ad364e35_6.3.9600.17929_none_147979aa6c7f02bf.manifest

File version

Not applicable

File size

95,613

Date (UTC)

08-Jul-2015

Time (UTC)

18:09

Platform

Not applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_01f3b7c8a476565cb4c4c8efe70719ee_31bf3856ad364e35_6.2.9200.21538_none_0840525c2c32c9f8.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_07aaa7cd4a607c2b0470e313f6411acd_31bf3856ad364e35_6.2.9200.21538_none_c776be477186fa19.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_0c95285bffb9d726348ea68ce38dfb66_31bf3856ad364e35_6.2.9200.21538_none_83a6f0bf9d1ef2c5.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_10655415e5d44666c6d0f7f96e7fc20a_31bf3856ad364e35_6.2.9200.21538_none_673c09899c3b00eb.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_10ddfd28d141d06a7df9eaf241a8b9d0_31bf3856ad364e35_6.2.9200.21538_none_01a740ac688bbaee.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_259dddf68dc42106ea66773fe7107001_31bf3856ad364e35_6.2.9200.21538_none_d64f906f599bad3f.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

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File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

X86_48f75c7b3f8008f051d404fd9d686bc5_31bf3856ad364e35_6.2.9200.21538_none_b8eb352c53924747.manifest

File version

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File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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File name

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File version

Not applicable

File size

698

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_5e75aca31411a091e694b17a147bb0d6_31bf3856ad364e35_6.2.9200.21538_none_9d9b6ab14cff5f16.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

X86_651742baf6baa1b3709c3c8d5035504c_31bf3856ad364e35_6.2.9200.21538_none_fe37180fe895f715.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

X86_6d730f89fefe2e2b26eefac84fdec19c_31bf3856ad364e35_6.2.9200.21538_none_f47b8864676bb240.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_7828b90418cd32ba97b2560429779287_31bf3856ad364e35_6.2.9200.21538_none_68444e8bfa0b76f7.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

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File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_8d19e6aefb53adab7ab76d2858f738e6_31bf3856ad364e35_6.2.9200.21538_none_502ec85e64cb6937.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

X86_8e71616a514f2ea44b0e801d9eb4ef6c_31bf3856ad364e35_6.2.9200.21538_none_cbee03b6b15cdac4.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

X86_b419c5ae117a5cab1e28129180a43b9b_31bf3856ad364e35_6.2.9200.21538_none_fa0653306f15b73a.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

X86_c7edc64494e42eb1a431be388940632e_31bf3856ad364e35_6.2.9200.21538_none_e68975780c655737.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_cd709bf8c89780933257c310e269a282_31bf3856ad364e35_6.2.9200.21538_none_fa31ae35d5bb701e.manifest

File version

Not applicable

File size

701

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_d1c8f65a318096fd836933cfa7cba668_31bf3856ad364e35_6.2.9200.21538_none_93a0fc74f435f0e3.manifest

File version

Not applicable

File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

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Not applicable

File size

706

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01-Jul-2015

Time (UTC)

21:26

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Not applicable

File name

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File version

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File size

706

Date (UTC)

01-Jul-2015

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21:26

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File name

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File version

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File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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File name

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File size

706

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01-Jul-2015

Time (UTC)

21:26

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File name

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File size

706

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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File name

X86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.2.9200.21538_none_88499a29741e35f0.manifest

File version

Not applicable

File size

4,096

Date (UTC)

01-Jul-2015

Time (UTC)

11:55

Platform

Not applicable

File name

X86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.2.9200.21538_none_7d0011c33b75c41d.manifest

File version

Not applicable

File size

104,491

Date (UTC)

01-Jul-2015

Time (UTC)

21:33

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_03b4dff6486d01d0b64204d8a495cc07_31bf3856ad364e35_6.2.9200.21538_none_09d2ff5365d9b289.manifest

File version

Not applicable

File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

Amd64_1a5be8e1714b6a965c094eb17508a257_31bf3856ad364e35_6.2.9200.21538_none_0aeac6ba478bde23.manifest

File version

Not applicable

File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

Amd64_1d8abec00243850805703e2e76cd8a7d_31bf3856ad364e35_6.2.9200.21538_none_7f7d41d7419f0d88.manifest

File version

Not applicable

File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

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File name

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File version

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File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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File name

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705

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01-Jul-2015

Time (UTC)

21:26

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File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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01-Jul-2015

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Date (UTC)

01-Jul-2015

Time (UTC)

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702

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01-Jul-2015

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File size

710

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01-Jul-2015

Time (UTC)

21:26

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File size

710

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01-Jul-2015

Time (UTC)

21:26

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File size

710

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01-Jul-2015

Time (UTC)

21:26

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File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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File size

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Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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01-Jul-2015

Time (UTC)

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Time (UTC)

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File size

710

Date (UTC)

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Time (UTC)

21:26

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File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

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File name

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File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

Amd64_c5be8128775043f987b37c5246602456_31bf3856ad364e35_6.2.9200.21538_none_6d66a588e2c8344c.manifest

File version

Not applicable

File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

Amd64_c9a5a38678a29f0905fb66cbbed33428_31bf3856ad364e35_6.2.9200.21538_none_a430365a73927098.manifest

File version

Not applicable

File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

Amd64_d82f582d00d1e03fa2d2fbfd95bcb2d6_31bf3856ad364e35_6.2.9200.21538_none_a0938e3678f41661.manifest

File version

Not applicable

File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

Amd64_e6b6f6eace1aa01c25c049a49255eb74_31bf3856ad364e35_6.2.9200.21538_none_3bba85c140150cea.manifest

File version

Not applicable

File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

Amd64_f06bc74ae6d80277da42795760a25718_31bf3856ad364e35_6.2.9200.21538_none_2457e413d2b74f5a.manifest

File version

Not applicable

File size

710

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

File name

Amd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.2.9200.21538_none_e46835ad2c7ba726.manifest

File version

Not applicable

File size

4,100

Date (UTC)

01-Jul-2015

Time (UTC)

13:55

Platform

Not applicable

File name

Amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.2.9200.21538_none_d91ead46f3d33553.manifest

File version

Not applicable

File size

104,495

Date (UTC)

01-Jul-2015

Time (UTC)

21:26

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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