"The home folder could not be created" error when an administrator tries to set Remote Desktop Services Home Folder for a user account in Windows 7 or in Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You use a domain administrator account to log on to a computer that is running Windows 7 or Windows Server 2008 R2.

  • You use the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in to connect to a domain controller.

  • You open the Properties dialog box of a user account.

  • The user account has sole access to a shared folder path that cannot be accessed by the administrator account.

  • You set the Remote Desktop Services Home Folder attribute to the shared folder path.

    Note This attribute is located on the Remote Desktop Services Profile tab.

  • You click Apply or OK.

In this scenario, you receive the following error message:

The home folder could not be created because: The network name cannot be found.

Note If you click Apply or OK again, no error message is returned. However, the setting is not saved.

Cause

This issue occurs because the Remote Desktop Services Extension driver (Tsuserex.dll) does not save the user settings when the administrator account does not have access permission to the shared folder.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

Additionally, a computer that is running Windows 7 must have the Remote Server Administration Tools (RSAT) installed.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Tsuserex.dll

6.1.7600.20970

129,024

20-May-2011

12:11

x86

Tsuserex.dll

6.1.7601.21731

129,024

20-May-2011

15:27

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Tsuserex.dll

6.1.7600.20970

147,456

20-May-2011

12:51

x64

Tsuserex.dll

6.1.7601.21731

147,456

20-May-2011

15:31

x64

Tsuserex.dll

6.1.7600.20970

129,024

20-May-2011

12:11

x86

Tsuserex.dll

6.1.7601.21731

129,024

20-May-2011

15:27

x86

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Tsuserex.dll

6.1.7600.20970

301,056

20-May-2011

11:45

IA-64

Tsuserex.dll

6.1.7601.21731

301,056

20-May-2011

15:16

IA-64

Tsuserex.dll

6.1.7600.20970

129,024

20-May-2011

12:11

x86

Tsuserex.dll

6.1.7601.21731

129,024

20-May-2011

15:27

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

980909 "The home folder could not be created" remote desktop error in Windows Server 2008 R2

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_0d318ffd094cc64220b89313deb5801b_31bf3856ad364e35_6.1.7601.21731_none_725660ea7e9a1e9c.manifest

File version

Not applicable

File size

718

Date (UTC)

20-May-2011

Time (UTC)

23:25

File name

X86_6e6c72fe72492b01dbec8306ed14f7b6_31bf3856ad364e35_6.1.7600.20970_none_1aa713a6fd498f24.manifest

File version

Not applicable

File size

718

Date (UTC)

20-May-2011

Time (UTC)

23:25

File name

X86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_f3308c525dd400e5.manifest

File version

Not applicable

File size

12,876

Date (UTC)

20-May-2011

Time (UTC)

12:38

File name

X86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_f54329525ad91664.manifest

File version

Not applicable

File size

12,876

Date (UTC)

20-May-2011

Time (UTC)

15:57

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0d318ffd094cc64220b89313deb5801b_31bf3856ad364e35_6.1.7601.21731_none_ce74fc6e36f78fd2.manifest

File version

Not applicable

File size

720

Date (UTC)

20-May-2011

Time (UTC)

23:25

File name

Amd64_4d5221ab149398651a1e30c70068d0ec_31bf3856ad364e35_6.1.7601.21731_none_e9fb523e09a4f603.manifest

File version

Not applicable

File size

722

Date (UTC)

20-May-2011

Time (UTC)

23:25

File name

Amd64_6e6c72fe72492b01dbec8306ed14f7b6_31bf3856ad364e35_6.1.7600.20970_none_76c5af2ab5a7005a.manifest

File version

Not applicable

File size

720

Date (UTC)

20-May-2011

Time (UTC)

23:25

File name

Amd64_f6a29b646335542d251a264a0eae9f8c_31bf3856ad364e35_6.1.7600.20970_none_a414e70c77c0a938.manifest

File version

Not applicable

File size

722

Date (UTC)

20-May-2011

Time (UTC)

23:25

File name

Amd64_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_4f4f27d61631721b.manifest

File version

Not applicable

File size

12,880

Date (UTC)

20-May-2011

Time (UTC)

19:12

File name

Amd64_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_5161c4d61336879a.manifest

File version

Not applicable

File size

12,880

Date (UTC)

20-May-2011

Time (UTC)

20:40

File name

X86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_f3308c525dd400e5.manifest

File version

Not applicable

File size

12,876

Date (UTC)

20-May-2011

Time (UTC)

12:38

File name

X86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_f54329525ad91664.manifest

File version

Not applicable

File size

12,876

Date (UTC)

20-May-2011

Time (UTC)

15:57

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name

Ia64_48c112473b8a401de0f818b912730050_31bf3856ad364e35_6.1.7600.20970_none_71771bf24fa00501.manifest

File version

Not applicable

File size

1,082

Date (UTC)

20-May-2011

Time (UTC)

23:25

File name

Ia64_f222f67daccab8a546ded38ef1bc730b_31bf3856ad364e35_6.1.7601.21731_none_2e2c8827f65f7d6e.manifest

File version

Not applicable

File size

1,082

Date (UTC)

20-May-2011

Time (UTC)

23:25

File name

Ia64_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_f33230485dd209e1.manifest

File version

Not applicable

File size

12,878

Date (UTC)

20-May-2011

Time (UTC)

19:09

File name

Ia64_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_f544cd485ad71f60.manifest

File version

Not applicable

File size

12,878

Date (UTC)

20-May-2011

Time (UTC)

20:37

File name

X86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_f3308c525dd400e5.manifest

File version

Not applicable

File size

12,876

Date (UTC)

20-May-2011

Time (UTC)

12:38

File name

X86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_f54329525ad91664.manifest

File version

Not applicable

File size

12,876

Date (UTC)

20-May-2011

Time (UTC)

15:57

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