"This page cannot be displayed" error when you view a merged .xps file in Windows 8 or Windows Server 2012

Symptoms

Assume that you merge several XML Paper Specification (XPS) files into one .xps file. In this scenario, the merged file is not viewable on a computer that is running a Windows 8-based or Windows Server 2012-based operating system.

For example, some pages may be shown correctly. However, when you try to view the majority (about 80 percent) of the pages, you receive the following error message:

This page cannot be displayed.


Note If you print the .xps file, all the pages print correctly.

Cause

The file merge operation adds relationships between story fragments and fixed pages in XPS viewer. The problem that is mentioned in the "Symptoms" section occurs because because the XPSServices.dll file does not consider whether a story fragment has already been consumed by any page.

A story fragment must not be shared between pages. If a story fragment is shared between two or more pages, the XPSServices.dll file should process the fragment only for the first page and then ignore the fragment for the remaining pages.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 8

  • Windows Server 2012

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Xpsservices.dll

6.2.9200.20767

2,038,272

09-Jul-2013

03:54

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Xpsservices.dll

6.2.9200.20767

2,978,816

09-Jul-2013

07:01

x64

Xpsservices.dll

6.2.9200.20767

2,038,272

09-Jul-2013

03:54

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

Package_1_for_kb2863339~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

1,835

Date (UTC)

11-Jul-2013

Time (UTC)

13:51

Platform

Not Applicable

File name

Package_2_for_kb2863339~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

1,832

Date (UTC)

11-Jul-2013

Time (UTC)

13:51

Platform

Not Applicable

File name

Package_for_kb2863339_rtm~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

1,941

Date (UTC)

11-Jul-2013

Time (UTC)

13:51

Platform

Not Applicable

File name

X86_721fe412ffea9c8424242625780bb10d_31bf3856ad364e35_6.2.9200.20767_none_d3fd0f09782985c3.manifest

File version

Not Applicable

File size

715

Date (UTC)

11-Jul-2013

Time (UTC)

13:51

Platform

Not Applicable

File name

X86_microsoft-windows-c..t-xpsomandstreaming_31bf3856ad364e35_6.2.9200.20767_none_ac65c98dcf92b4e9.manifest

File version

Not Applicable

File size

4,658

Date (UTC)

09-Jul-2013

Time (UTC)

05:22

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_32b667d20724657c3fd6ef09b0cf999a_31bf3856ad364e35_6.2.9200.20767_none_c1fdefa040116a96.manifest

File version

Not Applicable

File size

1,078

Date (UTC)

11-Jul-2013

Time (UTC)

13:53

Platform

Not Applicable

File name

Amd64_721fe412ffea9c8424242625780bb10d_31bf3856ad364e35_6.2.9200.20767_none_301baa8d3086f6f9.manifest

File version

Not Applicable

File size

717

Date (UTC)

11-Jul-2013

Time (UTC)

13:53

Platform

Not Applicable

File name

Amd64_c3f5c3b6b86c2e3c4f817fa11b2e6f0d_31bf3856ad364e35_6.2.9200.20767_none_385f57fb83ddf13d.manifest

File version

Not Applicable

File size

719

Date (UTC)

11-Jul-2013

Time (UTC)

13:53

Platform

Not Applicable

File name

Amd64_microsoft-windows-c..t-xpsomandstreaming_31bf3856ad364e35_6.2.9200.20767_none_0884651187f0261f.manifest

File version

Not Applicable

File size

4,660

Date (UTC)

09-Jul-2013

Time (UTC)

09:37

Platform

Not Applicable

File name

Package_1_for_kb2863339~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

2,060

Date (UTC)

11-Jul-2013

Time (UTC)

13:53

Platform

Not Applicable

File name

Package_2_for_kb2863339~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

2,064

Date (UTC)

11-Jul-2013

Time (UTC)

13:53

Platform

Not Applicable

File name

Package_3_for_kb2863339~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

2,075

Date (UTC)

11-Jul-2013

Time (UTC)

13:53

Platform

Not Applicable

File name

Package_for_kb2863339_rtm~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

2,667

Date (UTC)

11-Jul-2013

Time (UTC)

13:53

Platform

Not Applicable

File name

X86_microsoft-windows-c..t-xpsomandstreaming_31bf3856ad364e35_6.2.9200.20767_none_ac65c98dcf92b4e9.manifest

File version

Not Applicable

File size

4,658

Date (UTC)

09-Jul-2013

Time (UTC)

05:22

Platform

Not Applicable


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