"Unable to log you on because your profile could not be loaded, please contact your administrator" error when you try to log on to a computer in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

Symptoms

You cannot log on to a computer that is running Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2. Additionally, you receive an error message that resembles the following:

Unable to log you on because your profile could not be loaded, please contact your administrator.

Also, the following event is logged in the event log:

Event 1502

Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: <date>
Event ID: 1502
Task Category: None
Level: Error
Keywords: Classic
User: <User_SID>
Computer: <computer name>
Description:
Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile.
DETAIL - File is used by another process

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.0.6001.22716

29,184

21-Jun-2010

15:06

x86

Profsvc.dll

6.0.6001.22716

155,136

21-Jun-2010

15:06

x86

Userprofilewmiprovider.mof

Not applicable

10,702

21-Jun-2010

11:32

Not applicable

Profprov.dll

6.0.6002.22428

29,184

22-Jun-2010

02:52

x86

Profsvc.dll

6.0.6002.22428

155,136

22-Jun-2010

02:52

x86

Userprofilewmiprovider.mof

Not applicable

10,702

21-Jun-2010

11:33

Not applicable

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.0.6001.22716

33,280

21-Jun-2010

15:35

x64

Profsvc.dll

6.0.6001.22716

180,736

21-Jun-2010

15:35

x64

Userprofilewmiprovider.mof

Not applicable

10,702

21-Jun-2010

11:32

Not applicable

Profprov.dll

6.0.6002.22428

33,280

22-Jun-2010

02:40

x64

Profsvc.dll

6.0.6002.22428

180,736

22-Jun-2010

02:40

x64

Userprofilewmiprovider.mof

Not applicable

10,702

21-Jun-2010

11:36

Not applicable

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.0.6001.22716

76,288

21-Jun-2010

15:05

IA-64

Profsvc.dll

6.0.6001.22716

406,016

21-Jun-2010

15:05

IA-64

Userprofilewmiprovider.mof

Not applicable

10,702

21-Jun-2010

11:31

Not applicable

Profprov.dll

6.0.6002.22428

76,288

22-Jun-2010

02:35

IA-64

Profsvc.dll

6.0.6002.22428

406,016

22-Jun-2010

02:35

IA-64

Userprofilewmiprovider.mof

Not applicable

10,702

21-Jun-2010

11:34

Not applicable

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Profsvc.dll

6.1.7600.20874

163,840

06-Jan-2011

05:57

x86

Profsvc.ptxml

Not Applicable

648

13-Jul-2009

20:36

Not Applicable

Userprofilewmiprovider.mof

Not Applicable

10,708

13-Jul-2009

20:36

Not Applicable

Profprov.dll

6.1.7601.17514

28,672

20-Nov-2010

12:20

x86

Profsvc.dll

6.1.7601.21635

164,352

06-Jan-2011

05:54

x86

Profsvc.ptxml

Not Applicable

648

13-Jul-2009

20:36

Not Applicable

Userprofilewmiprovider.mof

Not Applicable

10,708

13-Jul-2009

20:36

Not Applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profsvc.dll

6.1.7600.20874

209,920

06-Jan-2011

06:36

x64

Profsvc.ptxml

Not Applicable

648

13-Jul-2009

20:29

Not Applicable

Userprofilewmiprovider.mof

Not Applicable

10,708

13-Jul-2009

20:29

Not Applicable

Profprov.dll

6.1.7601.17514

33,792

20-Nov-2010

13:27

x64

Profsvc.dll

6.1.7601.21635

209,920

06-Jan-2011

06:41

x64

Profsvc.ptxml

Not Applicable

648

13-Jul-2009

20:29

Not Applicable

Userprofilewmiprovider.mof

Not Applicable

10,708

13-Jul-2009

20:29

Not Applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profsvc.dll

6.1.7600.20874

449,024

06-Jan-2011

05:33

IA-64

Profsvc.ptxml

Not Applicable

648

13-Jul-2009

20:29

Not Applicable

Userprofilewmiprovider.mof

Not Applicable

10,708

13-Jul-2009

20:29

Not Applicable

Profprov.dll

6.1.7601.17514

78,848

20-Nov-2010

10:28

IA-64

Profsvc.dll

6.1.7601.21635

449,024

06-Jan-2011

05:33

IA-64

Profsvc.ptxml

Not Applicable

648

13-Jul-2009

20:29

Not Applicable

Userprofilewmiprovider.mof

Not Applicable

10,708

13-Jul-2009

20:29

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about user profiles, visit the following Microsoft website:

General information about user profilesFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,577

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable


File name

X86_334a9182c68092f45689d7e9ae548468_31bf3856ad364e35_6.0.6002.22428_none_d051cefa6669ec5e.manifest

File version

Not applicable

File size

695

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable


File name

X86_fa51083db289c8d2265696df34f5fc84_31bf3856ad364e35_6.0.6001.22716_none_fd96c078d47b83f1.manifest

File version

Not applicable

File size

695

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable


File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6001.22716_none_fc36316c4bcd4e58.manifest

File version

Not applicable

File size

38,816

Date (UTC)

21-Jun-2010

Time (UTC)

15:23

Platform

Not applicable


File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22428_none_fe13d3fc48f9f21b.manifest

File version

Not applicable

File size

38,816

Date (UTC)

22-Jun-2010

Time (UTC)

03:18

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_b531b745f4485df9f2ed258fe2521692_31bf3856ad364e35_6.0.6001.22716_none_38cd1bd79d51be67.manifest

File version

Not applicable

File size

699

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable


File name

Amd64_da722e13e42a25e1cd8038840e36b491_31bf3856ad364e35_6.0.6002.22428_none_1e395fc5671d7e3b.manifest

File version

Not applicable

File size

699

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable


File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6001.22716_none_5854ccf0042abf8e.manifest

File version

Not applicable

File size

39,111

Date (UTC)

21-Jun-2010

Time (UTC)

15:54

Platform

Not applicable


File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22428_none_5a326f8001576351.manifest

File version

Not applicable

File size

39,111

Date (UTC)

22-Jun-2010

Time (UTC)

03:04

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

3,605

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_a2860fd1ad6bf302e26bb0e8f7f82539_31bf3856ad364e35_6.0.6001.22716_none_cfd65611ea7d78b0.manifest

File version

Not applicable

File size

697

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable


File name

Ia64_a7102a815009e5cd94b2ad6ed372bfa5_31bf3856ad364e35_6.0.6002.22428_none_7247ee85d3a874d6.manifest

File version

Not applicable

File size

697

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable


File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6001.22716_none_fc37d5624bcb5754.manifest

File version

Not applicable

File size

39,087

Date (UTC)

21-Jun-2010

Time (UTC)

15:19

Platform

Not applicable


File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22428_none_fe1577f248f7fb17.manifest

File version

Not applicable

File size

39,087

Date (UTC)

22-Jun-2010

Time (UTC)

02:52

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

2,758

Date (UTC)

22-Jun-2010

Time (UTC)

07:43

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not Applicable

File size

2,342

Date (UTC)

06-Jan-2011

Time (UTC)

15:59

Platform

Not Applicable

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.20874_none_fc1b2195ad170038.manifest

File version

Not Applicable

File size

39,922

Date (UTC)

06-Jan-2011

Time (UTC)

16:03

Platform

Not Applicable

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21635_none_fe2dbe95aa1c15b7.manifest

File version

Not Applicable

File size

39,922

Date (UTC)

06-Jan-2011

Time (UTC)

16:03

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.20874_none_5839bd196574716e.manifest

File version

Not Applicable

File size

39,926

Date (UTC)

06-Jan-2011

Time (UTC)

16:07

Platform

Not Applicable

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21635_none_5a4c5a19627986ed.manifest

File version

Not Applicable

File size

39,926

Date (UTC)

06-Jan-2011

Time (UTC)

16:07

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,780

Date (UTC)

06-Jan-2011

Time (UTC)

15:59

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.20874_none_fc1cc58bad150934.manifest

File version

Not Applicable

File size

39,924

Date (UTC)

06-Jan-2011

Time (UTC)

15:59

Platform

Not Applicable

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21635_none_fe2f628baa1a1eb3.manifest

File version

Not Applicable

File size

39,924

Date (UTC)

06-Jan-2011

Time (UTC)

15:59

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,168

Date (UTC)

06-Jan-2011

Time (UTC)

15:59

Platform

Not Applicable

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