Symptoms

This issue occurs when you have a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. You receive a Stop error message that resembles the following:

STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)


Notes

  • This Stop error indicates a SYSTEM_SERVICE_EXCEPTION issue.

  • The parameters in this Stop error message vary,┬ádepending on the configuration of the computer.

  • Not all 0x0000003B Stop errors are caused by this issue.

Cause

This issue occurs because there is a race condition between two threads during the logon process.

Resolution

To resolve this issue, install update rollup 2984006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2984006 September 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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