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Consider the following scenario:

  • You deploy a Windows Server Update Service (WSUS) in an environment.

  • A Windows 8, Windows RT, or Windows Server 2012-based computer in the environment tries to scan for updates on the WSUS server.

  • The cookies for Windows Update expire on the computer.

In this scenario, Windows cannot scan for updates. Additionally, error code 0x80244007 is generated.


This issue occurs because Windows cannot renew the cookies for Windows Update.


Update information

To resolve this issue, install update rollup 2883201. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:

2883201 Windows RT, Windows 8, and Windows Server 2012 update rollup: October 2013


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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