tokenBlock Definition

  1. Click this easy fix button to uninstall and completely clean up your Office installation.

    Download

  2. At the bottom of the browser window, select Open to open the O15CTRRemove.diagcab file.

    Select Open to open the O15CTRRemove.diagcab easy fix tool

    Note: If the file doesn't open, choose Save > Open Folder, and then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

  3. The Uninstall Microsoft Office wizard launches. Select Next.

  4. Select Apply this fix and follow through the rest of the screens.

    Select Apply this fix

    Important: If you don't see this screen, you may be using a different browser. See the steps below if you're using Chrome or Firefox.

  5. On completion of the easy fix tool, you'll get an Uninstallation successful screen, and then be prompted to restart your computer for changes to take effect. Select Next.

  6. After restarting, install Office again. Use the table below to find the correct sign in location for your version of Microsoft 365.

    Go to: https://www.office.com/signin. Sign in with the personal Microsoft account you associated with Office, or the username and password you use with your work or school account.

    Note: If you're having trouble signing in, check that you're using the correct email and password. If you still can't sign in you may be using a different Microsoft 365 service and have a different sign in location, see Sign in to Office or Microsoft 365 and select the Web browser tab.

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