Payment, billing, and the Microsoft Store app help

Order history

View your Microsoft Store order history

Download, install, or reinstall Microsoft 365, Office 2024, or Office 2021 on a PC or Mac

Returning items you bought from Microsoft for exchange or refund

Tax invoices, breakdowns, and registration numbers for Microsoft Store

Pre-orders for Microsoft Store

Find and install your Microsoft downloads from Microsoft Store

Shipping options, costs, and delivery times

Track your order from Microsoft Store

​​​​​​​Guest checkout

Manage your billing

Add a new bank or credit card to your Microsoft account

Update a Microsoft account payment method

Remove a Microsoft account payment method

How to change your billing or shipping address

Buy from Microsoft Store with mobile billing

Change your country or region in Microsoft Store

Turn recurring billing on or off for a Microsoft subscription

How to investigate a billing charge from Microsoft

Spending limits in Family Safety

Change purchase sign-in settings for Microsoft Store on Windows

Help with purchases

Get trusted apps and games from Microsoft Store on Windows

Get updates for apps and games in Microsoft Store

Make an in-app purchase in Microsoft Store

In-app purchases with non-Microsoft billing platforms​​​​​​​

Gift cards and Microsoft account balances

Microsoft and Xbox gift cards

Redeem a gift card or code to your Microsoft account

Check your Microsoft account balance

Add money to your Microsoft account

Spend the money in my Microsoft account

Limits on the money in your Microsoft account

How to spend all of your Microsoft gift card money

How to cancel a Microsoft Store gift card

Refunds

How to get a refund on a Microsoft subscription

Returning items you bought from Microsoft for exchange or refund

Cancel an order or pre-order from Microsoft Store

Get the status of your return or refund

If you can't cancel your subscription

Troubleshooting

Troubleshoot buying issues with Microsoft Store

Troubleshoot payment option issues

How to investigate a billing charge from Microsoft

I can't find or install an app from Microsoft Store

Trouble pushing an app or game to a device

Fix problems with apps from Microsoft Store

Can't find Microsoft Store app

Microsoft Store doesn't open

"Unable to complete this transaction" error message

Error 0x80131500 in Microsoft Store

Consumer and Regulatory Information

Information on Average Monthly Active Recipients of Service in the European Union