Symptoms

Consider the following scenario:

  • You have a Windows 7-based or Windows Server 2008 R2-based computer.

  • The computer uses an AMD CPU that has a frequency lower than one gigahertz (GHz).

  • You try to use the following command to check volumes for problems:

    chkdsk drive: /f

In this scenario, the Chkdsk command fails with an unspecified error.

Cause

This issue occurs because of a Divide By Zero exception in the Chkdsk command.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Ifsutil.dll

6.1.7600.16750

148,992

28-Jan-2011

05:36

Ifsutil.dll

6.1.7600.20890

148,992

28-Jan-2011

05:25

Ifsutil.dll

6.1.7601.17551

148,992

28-Jan-2011

05:46

Ifsutil.dll

6.1.7601.21650

148,992

28-Jan-2011

05:27

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Ifsutil.dll

6.1.7600.16750

180,736

28-Jan-2011

06:16

Ifsutil.dll

6.1.7600.20890

180,736

28-Jan-2011

06:14

Ifsutil.dll

6.1.7601.17551

180,736

28-Jan-2011

19:03

Ifsutil.dll

6.1.7601.21650

180,736

28-Jan-2011

06:20

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Ifsutil.dll

6.1.7600.16750

464,896

28-Jan-2011

05:06

Ifsutil.dll

6.1.7600.20890

464,896

28-Jan-2011

05:13

Ifsutil.dll

6.1.7601.17551

464,896

28-Jan-2011

05:11

Ifsutil.dll

6.1.7601.21650

464,896

28-Jan-2011

05:11

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_3a8f056aa8e47755294b9dec3eb8fe5c_31bf3856ad364e35_6.1.7601.21650_none_bf1fd8613e26e5b7.manifest

File version

Not applicable

File size

714

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

X86_4079ac284fdbf710ff1e5189ed784eb7_31bf3856ad364e35_6.1.7600.16750_none_3482905ef16d4f93.manifest

File version

Not applicable

File size

714

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

X86_94fb5ef5e024e4d48bd472c9d799581a_31bf3856ad364e35_6.1.7600.20890_none_1646885c4dfd2539.manifest

File version

Not applicable

File size

714

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

X86_d3ebee14f48bece2ba476d6d40047b60_31bf3856ad364e35_6.1.7601.17551_none_bf8eefa38444989e.manifest

File version

Not applicable

File size

714

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

X86_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.16750_none_e98823e550ed111f.manifest

File version

Not applicable

File size

3,371

Date (UTC)

31-Jan-2011

Time (UTC)

17:16

File name

X86_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.20890_none_e9e681006a2b20ad.manifest

File version

Not applicable

File size

3,371

Date (UTC)

31-Jan-2011

Time (UTC)

17:16

File name

X86_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7601.17551_none_eb6f81354e129662.manifest

File version

Not applicable

File size

3,371

Date (UTC)

31-Jan-2011

Time (UTC)

17:16

File name

X86_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7601.21650_none_ebf81db667311cd5.manifest

File version

Not applicable

File size

3,371

Date (UTC)

31-Jan-2011

Time (UTC)

17:16

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_14b691a07a25d29fa2026292ebc7bd65_31bf3856ad364e35_6.1.7601.21650_none_568143162f5b64c6.manifest

File version

Not applicable

File size

718

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_3a8f056aa8e47755294b9dec3eb8fe5c_31bf3856ad364e35_6.1.7601.21650_none_1b3e73e4f68456ed.manifest

File version

Not applicable

File size

716

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_4079ac284fdbf710ff1e5189ed784eb7_31bf3856ad364e35_6.1.7600.16750_none_90a12be2a9cac0c9.manifest

File version

Not applicable

File size

716

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_6a232d21062de74a454621016ce962fc_31bf3856ad364e35_6.1.7600.20890_none_a519fcc8658f7ff7.manifest

File version

Not applicable

File size

1,076

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_7d02fd0df3e9b4b58b38b7706bea8eed_31bf3856ad364e35_6.1.7601.21650_none_8d608c6e00d898b8.manifest

File version

Not applicable

File size

1,076

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_8ae319a8736eced8d1a8ef230289f4c4_31bf3856ad364e35_6.1.7600.16750_none_bb2c97c7924caf65.manifest

File version

Not applicable

File size

718

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_94fb5ef5e024e4d48bd472c9d799581a_31bf3856ad364e35_6.1.7600.20890_none_726523e0065a966f.manifest

File version

Not applicable

File size

716

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_97cd5b277e61157692fdbe5cb6e3cb34_31bf3856ad364e35_6.1.7601.17551_none_f7fdc6cb4d0d0c78.manifest

File version

Not applicable

File size

718

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_d3ebee14f48bece2ba476d6d40047b60_31bf3856ad364e35_6.1.7601.17551_none_1bad8b273ca209d4.manifest

File version

Not applicable

File size

716

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_e7a1df95c3b6c825a725d2240383de3c_31bf3856ad364e35_6.1.7600.20890_none_b9a951856c573fe8.manifest

File version

Not applicable

File size

718

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_ed459ed0f3fed811a45c98559dd8da18_31bf3856ad364e35_6.1.7600.16750_none_c8a0a4a7e3dbe913.manifest

File version

Not applicable

File size

1,076

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_f288bfcdaf6995b342f0f5010cb15de5_31bf3856ad364e35_6.1.7601.17551_none_0e17da4c13aa06e6.manifest

File version

Not applicable

File size

1,076

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Amd64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.16750_none_45a6bf69094a8255.manifest

File version

Not applicable

File size

3,375

Date (UTC)

31-Jan-2011

Time (UTC)

17:19

File name

Amd64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.20890_none_46051c84228891e3.manifest

File version

Not applicable

File size

3,375

Date (UTC)

31-Jan-2011

Time (UTC)

17:19

File name

Amd64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7601.17551_none_478e1cb906700798.manifest

File version

Not applicable

File size

3,375

Date (UTC)

31-Jan-2011

Time (UTC)

17:19

File name

Amd64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7601.21650_none_4816b93a1f8e8e0b.manifest

File version

Not applicable

File size

3,375

Date (UTC)

31-Jan-2011

Time (UTC)

17:19

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_24647c1114599df712f03b6ac8cd513b_31bf3856ad364e35_6.1.7600.16750_none_c822cd2a5b1476ab.manifest

File version

Not applicable

File size

716

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_3a8f056aa8e47755294b9dec3eb8fe5c_31bf3856ad364e35_6.1.7601.21650_none_bf217c573e24eeb3.manifest

File version

Not applicable

File size

715

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_4079ac284fdbf710ff1e5189ed784eb7_31bf3856ad364e35_6.1.7600.16750_none_34843454f16b588f.manifest

File version

Not applicable

File size

715

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_579b646b74c7d281f6a0a1cafee456c3_31bf3856ad364e35_6.1.7600.20890_none_e3573f3eb97a2a73.manifest

File version

Not applicable

File size

716

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_7409073ed79c8a166b097711eba98600_31bf3856ad364e35_6.1.7601.21650_none_29a761a87640dabc.manifest

File version

Not applicable

File size

716

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_94fb5ef5e024e4d48bd472c9d799581a_31bf3856ad364e35_6.1.7600.20890_none_16482c524dfb2e35.manifest

File version

Not applicable

File size

715

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_d0a8e69356e38fb6f3000bf93f808745_31bf3856ad364e35_6.1.7601.17551_none_cf2bdc84463edd89.manifest

File version

Not applicable

File size

716

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_d3ebee14f48bece2ba476d6d40047b60_31bf3856ad364e35_6.1.7601.17551_none_bf9093998442a19a.manifest

File version

Not applicable

File size

715

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.16750_none_e989c7db50eb1a1b.manifest

File version

Not applicable

File size

3,373

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.20890_none_e9e824f66a2929a9.manifest

File version

Not applicable

File size

3,373

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7601.17551_none_eb71252b4e109f5e.manifest

File version

Not applicable

File size

3,373

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

File name

Ia64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7601.21650_none_ebf9c1ac672f25d1.manifest

File version

Not applicable

File size

3,373

Date (UTC)

31-Jan-2011

Time (UTC)

17:12

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×