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Symptoms

Consider the following scenario:

  • You install the Terminal Services role on a computer that is running Windows Server 2008.

  • You configure some Terminal Services RemoteApp (TS RemoteApp) applications on the terminal server.

  • You start an application by using Terminal Service Web Access (TS Web Access).

In this scenario, the started RemoteApp application is intermittently not visible on the client, even though the application has started successfully on the server.

Cause

This issue occurs because of a race condition in the RDP Shell (Rdpshell.exe). When the race condition occurs, the RDP shell cannot obtain the window region of the started application. This behavior causes the started application to lose visibility intermittently.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2).

Additionally, you must have the Terminal Services role installed.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.0.6001.22945

177,664

18-Jul-2011

13:23

x86

Rdpinit.mof

Not applicable

1,104

04-Mar-2010

05:49

Not applicable

Rdpshell.exe

6.0.6001.22945

245,248

18-Jul-2011

13:23

x86

Rdpshell.mof

Not applicable

1,109

04-Mar-2010

05:49

Not applicable

Tserrredir.dll

6.0.6001.22945

10,752

18-Jul-2011

14:54

x86

Rdpinit.exe

6.0.6002.22681

177,664

18-Jul-2011

13:43

x86

Rdpinit.mof

Not applicable

1,104

15-Mar-2011

05:24

Not applicable

Rdpshell.exe

6.0.6002.22681

245,248

18-Jul-2011

13:43

x86

Rdpshell.mof

Not applicable

1,109

15-Mar-2011

05:24

Not applicable

Tserrredir.dll

6.0.6002.22681

10,752

18-Jul-2011

15:25

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.0.6001.22945

183,296

18-Jul-2011

13:49

x64

Rdpinit.mof

Not applicable

1,104

26-Feb-2010

04:07

Not applicable

Rdpshell.exe

6.0.6001.22945

271,872

18-Jul-2011

13:49

x64

Rdpshell.mof

Not applicable

1,109

26-Feb-2010

04:07

Not applicable

Tserrredir.dll

6.0.6001.22945

12,288

18-Jul-2011

15:05

x64

Rdpinit.exe

6.0.6002.22681

183,296

18-Jul-2011

14:05

x64

Rdpinit.mof

Not applicable

1,104

15-Mar-2011

04:38

Not applicable

Rdpshell.exe

6.0.6002.22681

271,872

18-Jul-2011

14:05

x64

Rdpshell.mof

Not applicable

1,109

15-Mar-2011

04:38

Not applicable

Tserrredir.dll

6.0.6002.22681

12,288

18-Jul-2011

15:35

x64

Rdpinit.exe

6.0.6001.22945

177,664

18-Jul-2011

13:23

x86

Rdpinit.mof

Not applicable

1,104

04-Mar-2010

05:49

Not applicable

Rdpshell.exe

6.0.6001.22945

245,248

18-Jul-2011

13:23

x86

Rdpshell.mof

Not applicable

1,109

04-Mar-2010

05:49

Not applicable

Tserrredir.dll

6.0.6001.22945

10,752

18-Jul-2011

14:54

x86

Rdpinit.exe

6.0.6002.22681

177,664

18-Jul-2011

13:43

x86

Rdpinit.mof

Not applicable

1,104

15-Mar-2011

05:24

Not applicable

Rdpshell.exe

6.0.6002.22681

245,248

18-Jul-2011

13:43

x86

Rdpshell.mof

Not applicable

1,109

15-Mar-2011

05:24

Not applicable

Tserrredir.dll

6.0.6002.22681

10,752

18-Jul-2011

15:25

x86

Workaround

To work around the issue, log off the affected RemoteApp session in Remote Desktop Services Manager on the server.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

2,235

Date (UTC)

18-Jul-2011

Time (UTC)

18:33

Platform

Not applicable

File name

X86_039ab8fb2b442f3ccc35af17c2f7f436_31bf3856ad364e35_6.0.6001.22945_none_bd43ca718f544fc9.manifest

File version

Not applicable

File size

723

Date (UTC)

18-Jul-2011

Time (UTC)

18:33

Platform

Not applicable

File name

X86_6d1e9a07d886ec1db0a32848e67af88b_31bf3856ad364e35_6.0.6002.22681_none_3f6406bcfc304fff.manifest

File version

Not applicable

File size

723

Date (UTC)

18-Jul-2011

Time (UTC)

18:33

Platform

Not applicable

File name

X86_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.0.6001.22945_none_4273a7c7b59b08fd.manifest

File version

Not applicable

File size

14,918

Date (UTC)

18-Jul-2011

Time (UTC)

15:09

Platform

Not applicable

File name

X86_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.0.6002.22681_none_442ad8d7b2e56889.manifest

File version

Not applicable

File size

14,918

Date (UTC)

18-Jul-2011

Time (UTC)

15:44

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_a561da1f2364da9c9d64216e6e3fe614_31bf3856ad364e35_6.0.6001.22945_none_566ed76dfa348594.manifest

File version

Not applicable

File size

1,094

Date (UTC)

18-Jul-2011

Time (UTC)

18:33

Platform

Not applicable

File name

Amd64_b19fc0e70ba30c4dc25f76570312eda7_31bf3856ad364e35_6.0.6002.22681_none_064dd7723799a172.manifest

File version

Not applicable

File size

1,094

Date (UTC)

18-Jul-2011

Time (UTC)

18:33

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.0.6001.22945_none_9e92434b6df87a33.manifest

File version

Not applicable

File size

14,952

Date (UTC)

18-Jul-2011

Time (UTC)

15:18

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.0.6002.22681_none_a049745b6b42d9bf.manifest

File version

Not applicable

File size

14,952

Date (UTC)

18-Jul-2011

Time (UTC)

15:56

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,251

Date (UTC)

18-Jul-2011

Time (UTC)

18:33

Platform

Not applicable

File name

X86_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.0.6001.22945_none_4273a7c7b59b08fd.manifest

File version

Not applicable

File size

14,918

Date (UTC)

18-Jul-2011

Time (UTC)

15:09

Platform

Not applicable

File name

X86_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.0.6002.22681_none_442ad8d7b2e56889.manifest

File version

Not applicable

File size

14,918

Date (UTC)

18-Jul-2011

Time (UTC)

15:44

Platform

Not applicable

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