A TIFF file that is created by using the fax printer is not sent correctly in Windows Server 2008 or Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You install the Fax Server role and the Desktop Experience feature on a computer that is running Windows Server 2008 or Windows Server 2008 R2.

  • In the Fax Service Manager, you clear the Include banner check box on the Outbox tab.

  • You create a Tagged Image File Format (TIFF) file by using the fax printer, and then send it out as a fax by using the fax service.

In this scenario, the TIFF file is not sent correctly. Additionally, the fax service reports a fatal error.

Cause

This issue occurs because of an issue in the fax printer driver.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2) or Windows Server 2008 R2 SP1 .

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.0.6002.22777

227,328

12-Jan-2012

21:45

x86

Fxscom.dll

6.0.6002.22777

78,336

12-Jan-2012

21:45

x86

Fxscomex.dll

6.0.6002.22777

473,088

12-Jan-2012

21:45

x86

Fxsocm.dll

6.0.6002.22777

35,328

12-Jan-2012

21:45

x86

Fxsresm.dll

6.0.6002.22777

925,184

12-Jan-2012

20:00

x86

Fxst30.dll

6.0.6002.22777

216,576

12-Jan-2012

21:45

x86

Fxstiff.dll

6.0.6002.22777

429,056

12-Jan-2012

21:45

x86

Microsoft-windows-fax-common-ppdlic.xrm-ms

Not applicable

3,118

12-Jan-2012

21:28

Not applicable

Welcomescan.jpg

Not applicable

709,832

09-Sep-2011

12:31

Not applicable

Winfax.dll

6.0.6002.22777

27,648

12-Jan-2012

21:49

x86

Fxsapi.dll

6.0.6002.22777

227,328

12-Jan-2012

21:45

x86

Fxsdrv.dll

0.3.6002.22777

385,536

12-Jan-2012

21:45

x86

Fxsres.dll

6.0.6002.22777

6,547,968

12-Jan-2012

21:31

x86

Fxstiff.dll

6.0.6002.22777

429,056

12-Jan-2012

21:45

x86

Fxsui.dll

6.0.6002.22777

135,680

12-Jan-2012

21:45

x86

Fxswzrd.dll

6.0.6002.22777

133,120

12-Jan-2012

21:45

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.0.6002.22777

622,592

12-Jan-2012

22:14

x64

Fxscom.dll

6.0.6002.22777

87,552

12-Jan-2012

22:14

x64

Fxscomex.dll

6.0.6002.22777

591,872

12-Jan-2012

22:14

x64

Fxsocm.dll

6.0.6002.22777

35,328

12-Jan-2012

22:14

x64

Fxsresm.dll

6.0.6002.22777

925,184

12-Jan-2012

20:51

x64

Fxst30.dll

6.0.6002.22777

256,000

12-Jan-2012

22:14

x64

Fxstiff.dll

6.0.6002.22777

433,152

12-Jan-2012

22:14

x64

Microsoft-windows-fax-common-ppdlic.xrm-ms

Not applicable

3,118

12-Jan-2012

21:59

Not applicable

Welcomescan.jpg

Not applicable

709,832

15-Nov-2011

16:21

Not applicable

Winfax.dll

6.0.6002.22777

28,672

12-Jan-2012

22:21

x64

Fxsapi.dll

6.0.6002.22777

622,592

12-Jan-2012

22:14

x64

Fxsdrv.dll

0.3.6002.22777

381,440

12-Jan-2012

22:14

x64

Fxsres.dll

6.0.6002.22777

6,547,968

12-Jan-2012

21:58

x64

Fxstiff.dll

6.0.6002.22777

433,152

12-Jan-2012

22:14

x64

Fxsui.dll

6.0.6002.22777

159,744

12-Jan-2012

22:14

x64

Fxswzrd.dll

6.0.6002.22777

156,672

12-Jan-2012

22:14

x64

Fxsapi.dll

6.0.6002.22777

227,328

12-Jan-2012

21:45

x86

Fxscom.dll

6.0.6002.22777

78,336

12-Jan-2012

21:45

x86

Fxscomex.dll

6.0.6002.22777

473,088

12-Jan-2012

21:45

x86

Fxsresm.dll

6.0.6002.22777

925,184

12-Jan-2012

20:00

x86

Winfax.dll

6.0.6002.22777

27,648

12-Jan-2012

21:49

x86

For all supported IA-64–based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.0.6002.22777

1,036,288

12-Jan-2012

20:44

IA-64

Fxsdrv.dll

0.3.6002.22777

430,592

12-Jan-2012

20:44

IA-64

Fxsres.dll

6.0.6002.22777

6,547,968

12-Jan-2012

20:32

IA-64

Fxstiff.dll

6.0.6002.22777

550,912

12-Jan-2012

20:44

IA-64

Fxsui.dll

6.0.6002.22777

391,680

12-Jan-2012

20:44

IA-64

Fxswzrd.dll

6.0.6002.22777

389,120

12-Jan-2012

20:44

IA-64

Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.1.7601.22350

623,104

06-Jun-2013

05:16

x64

Fxsdrv.dll

0.3.7601.22350

380,928

06-Jun-2013

05:16

x64

Fxstiff.dll

6.1.7601.22350

434,688

06-Jun-2013

05:16

x64

Fxsui.dll

6.1.7601.22350

160,256

06-Jun-2013

05:16

x64

Fxswzrd.dll

6.1.7601.22350

156,672

06-Jun-2013

05:16

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.1.7601.22350

1,037,312

06-Jun-2013

04:17

IA-64

Fxsdrv.dll

0.3.7601.22350

429,056

06-Jun-2013

04:17

IA-64

Fxstiff.dll

6.1.7601.22350

550,912

06-Jun-2013

04:17

IA-64

Fxsui.dll

6.1.7601.22350

391,680

06-Jun-2013

04:17

IA-64

Fxswzrd.dll

6.1.7601.22350

388,096

06-Jun-2013

04:17

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

X86_6c962119007a3d265b45b513f8e5c054_31bf3856ad364e35_6.0.6002.22777_none_49724eb0ffeae251.manifest

File version

Not applicable

File size

698

Date (UTC)

13-Jan-2012

Time (UTC)

12:50

File name

X86_microsoft-windows-fax-common_31bf3856ad364e35_6.0.6002.22777_none_0e3021446716d7e0.manifest

File version

Not applicable

File size

271,190

Date (UTC)

12-Jan-2012

Time (UTC)

22:15

File name

X86_prnms002.inf_31bf3856ad364e35_6.0.6002.22777_none_5471d8c4d1381978.manifest

File version

Not applicable

File size

5,351

Date (UTC)

13-Jan-2012

Time (UTC)

12:51

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_d525cee28cfb12f0fec8912ec8dec6de_31bf3856ad364e35_6.0.6002.22777_none_78cabd02b96819e2.manifest

File version

Not applicable

File size

1,046

Date (UTC)

13-Jan-2012

Time (UTC)

12:50

File name

Amd64_microsoft-windows-fax-common_31bf3856ad364e35_6.0.6002.22777_none_6a4ebcc81f744916.manifest

File version

Not applicable

File size

271,231

Date (UTC)

12-Jan-2012

Time (UTC)

22:37

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.0.6002.22777_none_b090744889958aae.manifest

File version

Not applicable

File size

5,365

Date (UTC)

13-Jan-2012

Time (UTC)

12:51

File name

Wow64_microsoft-windows-fax-common_31bf3856ad364e35_6.0.6002.22777_none_74a3671a53d50b11.manifest

File version

Not applicable

File size

273,060

Date (UTC)

12-Jan-2012

Time (UTC)

22:03

Additional files for all supported IA-64–based versions of Windows Server 2008

File name

Ia64_prnms002.inf_31bf3856ad364e35_6.0.6002.22777_none_54737cbad1362274.manifest

File version

Not applicable

File size

5,352

Date (UTC)

13-Jan-2012

Time (UTC)

12:50

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.1.7601.22350_none_b0c6ab51eaa31fd2.manifest

File version

Not Applicable

File size

5,245

Date (UTC)

07-Jun-2013

Time (UTC)

07:27

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,639

Date (UTC)

07-Jun-2013

Time (UTC)

07:18

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_prnms002.inf_31bf3856ad364e35_6.1.7601.22350_none_54a9b3c43243b798.manifest

File version

Not Applicable

File size

5,231

Date (UTC)

07-Jun-2013

Time (UTC)

07:18

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,452

Date (UTC)

07-Jun-2013

Time (UTC)

07:18

Platform

Not Applicable


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