A UEFI-enabled computer stops responding at a black screen in the startup process in Windows Vista or in Windows 2008

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Vista or Windows Server 2008.

  • You enable the Unified Extensible Firmware Interface (UEFI) mode on this computer.

  • You perform one of the following operations during the startup process:

    • You press F8 to open the Advanced Boot Options menu, and then you press ESC to cancel.

    • You start the computer from the Windows installation DVD, and then you click the Repair your computer option to start Windows Recovery Environment (WinRE).


    Or, a recoverable error occurs when Winload.efi or Winresume.efi is loaded, and then Windows Recovery Environment (WinRE) starts.


In this scenario, the startup process stops responding at a black screen.

Cause

This issue occurs because the one of the following applications does not clean up all the page table entries for the pages that were freed:

  • The Windows Operating System Loader (Winload.efi) application

  • The Windows Resume Loader (Winresume.efi) application

When the Windows Boot Manager application (Bootmgfw.efi) tries to clean up these page table entries, this application accesses an invalid memory address and causes an access violation exception.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement



You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600 2 . 22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Setbcdlocale.dll

6.0.6002.22497

46,592

30-Sep-2010

16:24

x86

Winload.exe

6.0.6002.22497

984,976

30-Sep-2010

22:40

x86

Winresume.exe

6.0.6002.22497

924,560

30-Sep-2010

22:40

x86

Winload.exe

6.0.6002.22497

984,976

30-Sep-2010

22:40

x86

Winresume.exe

6.0.6002.22497

924,560

30-Sep-2010

22:40

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Setbcdlocale.dll

6.0.6002.22497

58,368

30-Sep-2010

16:43

x64

Winload.efi

6.0.6002.22497

1,077,136

30-Sep-2010

22:34

Not applicable

Winload.exe

6.0.6002.22497

1,063,824

30-Sep-2010

22:34

x64

Winresume.efi

6.0.6002.22497

991,632

30-Sep-2010

22:34

Not applicable

Winresume.exe

6.0.6002.22497

980,368

30-Sep-2010

22:34

x64

Winload.efi

6.0.6002.22497

1,077,136

30-Sep-2010

22:34

Not applicable

Winload.exe

6.0.6002.22497

1,063,824

30-Sep-2010

22:34

x64

Winresume.efi

6.0.6002.22497

991,632

30-Sep-2010

22:34

Not applicable

Winresume.exe

6.0.6002.22497

980,368

30-Sep-2010

22:34

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Setbcdlocale.dll

6.0.6002.22497

143,360

30-Sep-2010

16:00

IA-64

Winload.efi

6.0.6002.22497

1,936,272

30-Sep-2010

22:30

Not applicable

Winload.efi

6.0.6002.22497

1,936,272

30-Sep-2010

22:30

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates For more information about the support and implementation requirements for UEFI in Windows operating systems, visit the following Microsoft webpage:

Introduction to UEFI Support and Requirements for Windows Operating SystemsFor more information about UEFI in Windows operating systems, visit the following Microsoft webpage:

UEFI and Windows For more information about a similar issue in Windows 7 and in Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:

981275 A UEFI-enabled computer may "hang" at a black screen in the startup process for Windows 7 or Windows 2008 R2

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,240

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

X86_06f67ab75652659ee4344d81dfba98f3_31bf3856ad364e35_6.0.6002.22497_none_f70797ba3a6bff3f.manifest

File version

Not applicable

File size

711

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

X86_57c4dbabf6820c9e13c16dbebe44aaed_31bf3856ad364e35_6.0.6002.22497_none_995be72cc24d35eb.manifest

File version

Not applicable

File size

713

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

X86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6002.22497_none_6b4e63fba3512ecb.manifest

File version

Not applicable

File size

7,815

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

X86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.0.6002.22497_none_5d3c8703832d70fa.manifest

File version

Not applicable

File size

5,137

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_5a1f7be2295fd71e167e6c83b7aafa74_31bf3856ad364e35_6.0.6002.22497_none_ac155a3eb357d3d1.manifest

File version

Not applicable

File size

715

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

Amd64_c5f19ffd9ea1b978e21c68d407c67928_31bf3856ad364e35_6.0.6002.22497_none_7750b3176fa57756.manifest

File version

Not applicable

File size

717

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

Amd64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6002.22497_none_c76cff7f5baea001.manifest

File version

Not applicable

File size

9,809

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

Amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.0.6002.22497_none_b95b22873b8ae230.manifest

File version

Not applicable

File size

7,115

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,266

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_29dd0e999d4cdaec873d80d9b7b5805e_31bf3856ad364e35_6.0.6002.22497_none_6f54c07959e4370d.manifest

File version

Not applicable

File size

715

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

Ia64_5aa4a9989962b7932f7e85bb5db09619_31bf3856ad364e35_6.0.6002.22497_none_bc78c2f5a286c657.manifest

File version

Not applicable

File size

713

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

Ia64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6002.22497_none_6b5007f1a34f37c7.manifest

File version

Not applicable

File size

6,836

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

Ia64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.0.6002.22497_none_5d3e2af9832b79f6.manifest

File version

Not applicable

File size

4,160

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,256

Date (UTC)

01-Oct-2010

Time (UTC)

10:10

Platform

Not applicable

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