Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Server 2008 R2 or Windows 7.

  • You create a Volume Shadow Copy Service (VSS) snapshot of a volume.

  • You write a new file to the volume.

In this scenario, the write operation is slower than usual. For example, the write operation requires two times as much time to finish compared to the usual time that is required.

Cause

This issue occurs because the Volume Shadow Copy driver (Volsnap.sys) calculates the boundary of the free disk space that has copy-on-write protection incorrectly.

When the NTFS driver tries to write a new file, the driver queries the Volume Shadow Copy driver (Volsnap.sys) to find the free disk space that does not have the copy-on-write protection. However, the NTFS driver incorrectly writes the new file to an area that has the copy-on-write protection. For each write operation to an area that has the copy-on-write protection, there is an additional read operation and an additional write operation. Therefore, the performance of the write operation decreases.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:

  • Windows 7

  • Windows Server 2008 R2

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Hashes

Platform

Volsnap.sys

6.1.7600.20747

245,120

02-Jul-2010

06:25

MD5: 63CF6629FF8FA5C5DA02611258AF4348
SHA1: D77639B2AAC10F023A946874A675415AAFE1E438

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Volsnap.sys

6.1.7600.20747

295,296

02-Jul-2010

07:20

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Volsnap.sys

6.1.7600.20747

676,232

02-Jul-2010

05:51

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2155024~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,838

Date (UTC)

02-Jul-2010

Time (UTC)

09:33

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_2_for_kb2155024~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,838

Date (UTC)

02-Jul-2010

Time (UTC)

09:33

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_3_for_kb2155024~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,837

Date (UTC)

02-Jul-2010

Time (UTC)

09:33

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_for_kb2155024_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,199

Date (UTC)

02-Jul-2010

Time (UTC)

09:33

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_volume.inf_31bf3856ad364e35_6.1.7600.20747_none_1643f0657663ea67.manifest

File version

Not applicable

File size

2,083

Date (UTC)

02-Jul-2010

Time (UTC)

06:50

SHA-1 hash

Not applicable

MD5 hash

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_volume.inf_31bf3856ad364e35_6.1.7600.20747_none_72628be92ec15b9d.manifest

File version

Not Applicable

File size

2,087

Date (UTC)

02-Jul-2010

Time (UTC)

07:44

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,658

Date (UTC)

02-Jul-2010

Time (UTC)

09:33

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_volume.inf_31bf3856ad364e35_6.1.7600.20747_none_1645945b7661f363.manifest

File version

Not Applicable

File size

2,085

Date (UTC)

02-Jul-2010

Time (UTC)

07:40

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,451

Date (UTC)

02-Jul-2010

Time (UTC)

09:33

Platform

Not Applicable

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