What is Copilot Health?
Copilot Health is a dedicated space in Copilot where you can talk through private health questions - for example, what your symptoms might mean, what your lab results say, or what kind of care to look for. If you choose, you can also connect Copilot Health to your own data from wearables or health records to get more personalized answers.
Important: Copilot Health is not intended to diagnose or treat medical conditions and it’s not a substitute for professional medical advice. It’s a way for you to be more informed about your health and wellbeing, spot patterns and trends, and get prepared for more productive conversations with your doctor.
Who is Copilot Health available to?
Copilot Health is now available in preview to Microsoft 365 Personal, Family, and Premium subscribers who are at least 18 years old and reside in the US. Availability is subject to change.
How do I access Copilot Health?
Copilot Health is currently rolling out on the web at copilot.com on the Copilot app for Windows, and in the Copilot iOS app. If you’re a Microsoft 365 subscriber and signed in with the same account you used to purchase a Microsoft 365 subscription, you are eligible to use Copilot Health. Tap Health to get started and begin your first conversation. Copilot isn’t available on Android yet, but we’re actively working to expand to additional platforms, regions, and languages.
Where does Copilot Health source external information?
For health questions, Copilot Health prioritizes referencing credible health organizations—selected using principles that have been independently published by the National Academy of Medicine. You may sometimes also see content authored by Harvard Health as a separate source of reliable health information. For finding providers (by specialty, location, insurance, language or gender), Copilot Health rely on carefully selected data partners who regularly update directory services listing healthcare professionals. We do not share your Health Profile and conversations with these partners.
How can I give feedback about Copilot Health?
Tap the thumbs up or thumbs down icon after any response. If a response seems inaccurate, inappropriate, or raises a safety concern, please use the thumbs down on the specific response and share more information about your concerns if you want to. If you receive a response that is different from what a healthcare provider told you before, please consult a qualified healthcare professional for advice.
Privacy and personalization
Does Copilot Health have memory?
Yes. Memory refers to information that you have provided Copilot Health which is stored and, if appropriate, used to help personalize responses to your questions. You can always use Copilot Health without memory.
How can I use Copilot Health without personalization and memory?
Navigate to your Copilot settings, tap Memory, then switch Personalization and memory off. This will disable the storage of information in your Health Profile, which means that responses to your questions will not be as personalized.
What is my Health Profile?
Your health profile is a high-level summary of your health such as your age, sex, health history or health goals that you’ve requested that Copilot Health save about you. It’s not a formal or complete health record but it helps Copilot Health provide more tailored responses.
How does Copilot Health use information in my Health Profile?
Copilot Health draws on relevant profile information to personalize its answers. For example, it may consider your age when suggesting appropriate stretches before a run, or your history of migraines for a question about a headache. You can edit or delete anything in your Health Profile anytime.
How do I edit information in my Health Profile?
To view your Health Profile:
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Tap Health Profile at the top right of your screen(or the profile icon on your iOS device)
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From there, you can type to chat with Copilot Health to view or make any changes you want to your profile. For example, you could tell Copilot Health to “Update my fitness goal to moderate activity three times each week.”
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Copilot Health will update your profile and confirm.
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You can also edit your profile directly in conversation with Copilot Health. For example, “Save the details about my knee replacement to my Health Profile.”
How do I delete my Health Profile?
To delete your Health Profile, chat with Copilot Health and direct it to delete your profile. For example, “Delete my health profile.”
Can I use my prior Copilot conversations to help build my Health Profile?
Yes. When you first start using Copilot Health, you can choose to have Copilot Health review your prior conversations related to your health. You’ll decide what information, if any, you want added to your Health Profile. This is optional and one-time only.
Are my Copilot Health conversations used to train AI?
No. The information and data you share with Copilot Health is not used to train AI models.
Is my Copilot Health data used for advertising or commercial use?
No. Microsoft will not use the information you provide to Copilot Health to create an advertising profile of you, to target ads to you, or to otherwise send you marketing or advertising. Your health data is also not sold to third parties such as insurers, employers, or advertisers.
Can I delete all my health information and conversations?
Yes. You can delete all your health conversations and previously saved health information anytime you want from your settings. To delete all your health data, go to Copilot settings, tap Health, and then tap "Delete my health data".
Insights
What are insights?
Insights are the cards you see on your personal homepage when you open Copilot Health. Each one reflects a personalized observation, suggestion, or starting point related to your health. For example, you may see trends in your sleep data if you’ve connected a wearable that tracks your sleep, an option to follow up on a conversation you had earlier, or a small action you could try this week. You can tap an insight to start a conversation about that topic.
Where do insights come from?
Insights are generated for you from your own data (e.g. information in your Health Profile, connected wearables, or previous conversations). When you’re just getting started, your insights will be more general—typically about common health topics—and grow more personalized as you use Copilot Health.
How do I give feedback about an insight?
You can dismiss any insights you don’t find helpful or relevant. Copilot Health considers that feedback as it generates new personalized insights for you in the future.
Is my data used to create insights for anyone else?
No. Insights generated from your data are only for you. Nothing from your conversations, your Health Profile or connected wearables or health records is used to generate insights for anyone else.
How can I get more personalized insights?
Add information to your Health Profile or connect a data source like a wearable or health record. The more information you choose to share with Copilot Health, the more relevant your insights will be.
Data security and management
What personal health information does Copilot Health store?
Copilot Health stores your conversation history as well as the details you add to your Health Profile. If you connect your health records or wearable device, that data is not stored in Copilot Health but is accessed in the context of your conversations and for the generation of insights. Please note that your Copilot Health data is stored separately from your other Copilot conversations.
How is the information I share with Copilot Health protected?
Microsoft employs a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure, including encrypting data while in transit and at rest. To learn more about how we protect your personal data and comply with privacy laws around the world, please see the Microsoft Privacy Statement.
Are my Copilot Health conversations shared with Copilot?
No. Your Copilot Health conversations are not shared with Copilot.
How long is my information stored in Copilot Health?
By default, we store health conversation activity for 18 months. However, we know your health information and data is sensitive and personal, that’s why we let you control it. You can choose to delete all your health information and conversations anytime from your health settings, or you can view and delete specific information you’ve shared previously conversation-by-conversation, and by deleting specific information you previously added to your Health Profile. Information you delete will not be used to personalize your experience going forward.
What data sources can I connect to Copilot Health?
Copilot Health supports connections to a growing list of personal health data sources such as electronic health records (EHR) and wearables such as Apple Health. You maintain control of your data at all times. Whenever you want, you can disconnect any wearable and health record.
Important: If you decide to disconnect the data source, Copilot Health will no longer have access to the data except for what you may have discussed in past conversations.
Can I disconnect data I’ve connected before?
Yes, anytime. From your settings, tap Connectors, then pick what you want disconnected.
I no longer want to use Copilot Health. How do I delete my account?
You can stop using Copilot Health and delete all your health data anytime you want to by going to Copilot Settings, selecting Health, and tapping “Delete my health data.” Doing so will delete all your health data including your conversations, Health Profile, and connected data sources, as well as result in the withdrawal of your consent for Copilot Health to collect and process your data. If you decide to use Copilot Health again in the future, you can rebuild another Health Profile.
Why are some of my healthcare providers and associated health records missing?
Copilot Health partners with HealthEx to support automatic, identity-verification-based searches for your health records. You can also manually search for any provider by organization name if you want to connect a health record. Both searches are powered by HealthEx's network, which includes more than 50,000 U.S. provider organizations. While this network is extensive, it does not currently include all providers.
Does Copilot Health comply with HIPAA?
Copilot Health is a direct-to-consumer wellness product, and HIPAA does not apply to most direct-to-consumer wellness products. However, the information and data you provide to Copilot Health is protected by Microsoft's security policies and practices and is not used to train AI models. Microsoft also does not use the data or information you provide for advertising or marketing purposes or sell the data or information you provide to third parties. To learn more about how Microsoft protects your privacy, see the Microsoft Privacy Statement.
