This article describes an issue when the applications or services freeze in Windows 8.1 or Windows Server 2012 R2. The issue is resolved in update rollup 2955164, or in hotfix 2954185 that is described in this article and has a prerequisite.

Symptoms

Consider the following scenario:

  • You have a Domain Name System (DNS) server role installed on a Windows 8.1 or Windows Server 2012 R2-based computer.

  • You monitor the DNS server by using System Center 2012 R2 Operations Manager together with the DNS Management Pack.

In this scenario, the memory usage of the WMIPrvSE.exe process keeps increasing, and the system performance decreases. Then the system resources are exhausted, and this causes the applications or services (such as Microsoft Outlook) to freeze.

Cause

This issue occurs because the WMIPrvSE.exe process uses more and more memory without freeing it.

Resolution

To resolve this issue, install update rollup 2955164, or install the hotfix that is described in this article.

Update information

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notesImportant Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Dnsserver.psd1

Not applicable

5,393

18-Jun-2013

12:19

Not applicable

Dnsserverpsprovider.dll

6.3.9600.17088

1,073,664

03-Apr-2014

02:44

x86

Dnsserverpsprovider.mof

Not applicable

245,176

25-Jun-2013

02:22

Not applicable

Dnsserverpsprovider_uninstall.mof

Not applicable

15,234

18-Jun-2013

12:19

Not applicable

Ps_dnsservercache_v1.0.0.cdxml

Not applicable

6,842

18-Jun-2013

12:19

Not applicable

Ps_dnsserverconditionalforwarder_v1.0.0.cdxml

Not applicable

13,321

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdiagnostics_v1.0.0.cdxml

Not applicable

15,975

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdirectorypartition_v1.0.0.cdxml

Not applicable

12,727

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdnssecpublickey_v1.0.0.cdxml

Not applicable

6,985

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdnsseczonesetting_v1.0.0.cdxml

Not applicable

14,139

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdssetting_v1.0.0.cdxml

Not applicable

4,786

18-Jun-2013

12:19

Not applicable

Ps_dnsserveredns_v1.0.0.cdxml

Not applicable

3,715

18-Jun-2013

12:19

Not applicable

Ps_dnsserverforwarder_v1.0.0.cdxml

Not applicable

7,832

18-Jun-2013

12:19

Not applicable

Ps_dnsserverglobalnamezone_v1.0.0.cdxml

Not applicable

5,416

18-Jun-2013

12:19

Not applicable

Ps_dnsserverglobalqueryblocklist_v1.0.0.cdxml

Not applicable

3,482

18-Jun-2013

12:19

Not applicable

Ps_dnsserverkeystorageprovider_v1.0.0.cdxml

Not applicable

1,246

18-Jun-2013

12:19

Not applicable

Ps_dnsserverprimaryzone_v1.0.0.cdxml

Not applicable

32,018

18-Jun-2013

12:19

Not applicable

Ps_dnsserverrecursion_v1.0.0.cdxml

Not applicable

4,413

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordaaaa_v1.0.0.cdxml

Not applicable

4,246

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordaging_v1.0.0.cdxml

Not applicable

2,429

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecorda_v1.0.0.cdxml

Not applicable

4,336

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordcname_v1.0.0.cdxml

Not applicable

3,902

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecorddnskey_v1.0.0.cdxml

Not applicable

5,420

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordds_v1.0.0.cdxml

Not applicable

7,194

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordmx_v1.0.0.cdxml

Not applicable

4,234

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordptr_v1.0.0.cdxml

Not applicable

3,898

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecord_v1.0.0.cdxml

Not applicable

98,492

18-Jun-2013

12:19

Not applicable

Ps_dnsserverroothint_v1.0.0.cdxml

Not applicable

13,361

18-Jun-2013

12:19

Not applicable

Ps_dnsserverscavenging_v1.0.0.cdxml

Not applicable

5,535

18-Jun-2013

12:19

Not applicable

Ps_dnsserversecondaryzone_v1.0.0.cdxml

Not applicable

13,315

18-Jun-2013

12:19

Not applicable

Ps_dnsserversetting_v1.0.0.cdxml

Not applicable

4,575

18-Jun-2013

12:19

Not applicable

Ps_dnsserversigningkeyrollover_v1.0.0.cdxml

Not applicable

10,401

18-Jun-2013

12:19

Not applicable

Ps_dnsserversigningkey_v1.0.0.cdxml

Not applicable

14,628

18-Jun-2013

12:19

Not applicable

Ps_dnsserverstatistics_v1.0.0.cdxml

Not applicable

5,580

18-Jun-2013

12:19

Not applicable

Ps_dnsserverstubzone_v1.0.0.cdxml

Not applicable

17,819

18-Jun-2013

12:19

Not applicable

Ps_dnsservertrustanchor_v1.0.0.cdxml

Not applicable

18,213

18-Jun-2013

12:19

Not applicable

Ps_dnsservertrustpoint_v1.0.0.cdxml

Not applicable

2,722

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzoneaging_v1.0.0.cdxml

Not applicable

4,741

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzonedelegation_v1.0.0.cdxml

Not applicable

16,377

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzonekeymasterrole_v1.0.0.cdxml

Not applicable

2,619

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzonesign_v1.0.0.cdxml

Not applicable

3,076

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzonetransfer_v1.0.0.cdxml

Not applicable

2,469

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzoneunsign_v1.0.0.cdxml

Not applicable

2,359

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzone_v1.0.0.cdxml

Not applicable

11,631

18-Jun-2013

12:19

Not applicable

Ps_dnsserver_v1.0.0.cdxml

Not applicable

7,488

18-Jun-2013

12:19

Not applicable

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Dnsserver.psd1

Not applicable

5,393

18-Jun-2013

14:44

Not applicable

Dnsserverpsprovider.dll

6.3.9600.17088

1,536,000

03-Apr-2014

02:52

x64

Dnsserverpsprovider.format.ps1xml

Not applicable

174,235

18-Jun-2013

14:44

Not applicable

Dnsserverpsprovider.mof

Not applicable

245,176

25-Jun-2013

02:22

Not applicable

Dnsserverpsprovider.types.ps1xml

Not applicable

27,788

18-Jun-2013

14:44

Not applicable

Dnsserverpsprovider_uninstall.mof

Not applicable

15,234

18-Jun-2013

14:43

Not applicable

Ps_dnsservercache_v1.0.0.cdxml

Not applicable

6,842

18-Jun-2013

14:44

Not applicable

Ps_dnsserverconditionalforwarder_v1.0.0.cdxml

Not applicable

13,321

18-Jun-2013

14:44

Not applicable

Ps_dnsserverdiagnostics_v1.0.0.cdxml

Not applicable

15,975

18-Jun-2013

14:44

Not applicable

Ps_dnsserverdirectorypartition_v1.0.0.cdxml

Not applicable

12,727

18-Jun-2013

14:44

Not applicable

Ps_dnsserverdnssecpublickey_v1.0.0.cdxml

Not applicable

6,985

18-Jun-2013

14:44

Not applicable

Ps_dnsserverdnsseczonesetting_v1.0.0.cdxml

Not applicable

14,139

18-Jun-2013

14:44

Not applicable

Ps_dnsserverdssetting_v1.0.0.cdxml

Not applicable

4,786

18-Jun-2013

14:44

Not applicable

Ps_dnsserveredns_v1.0.0.cdxml

Not applicable

3,715

18-Jun-2013

14:44

Not applicable

Ps_dnsserverforwarder_v1.0.0.cdxml

Not applicable

7,832

18-Jun-2013

14:44

Not applicable

Ps_dnsserverglobalnamezone_v1.0.0.cdxml

Not applicable

5,416

18-Jun-2013

14:44

Not applicable

Ps_dnsserverglobalqueryblocklist_v1.0.0.cdxml

Not applicable

3,482

18-Jun-2013

14:44

Not applicable

Ps_dnsserverkeystorageprovider_v1.0.0.cdxml

Not applicable

1,246

18-Jun-2013

14:44

Not applicable

Ps_dnsserverprimaryzone_v1.0.0.cdxml

Not applicable

32,018

18-Jun-2013

14:44

Not applicable

Ps_dnsserverrecursion_v1.0.0.cdxml

Not applicable

4,413

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecordaaaa_v1.0.0.cdxml

Not applicable

4,246

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecordaging_v1.0.0.cdxml

Not applicable

2,429

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecorda_v1.0.0.cdxml

Not applicable

4,336

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecordcname_v1.0.0.cdxml

Not applicable

3,902

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecorddnskey_v1.0.0.cdxml

Not applicable

5,420

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecordds_v1.0.0.cdxml

Not applicable

7,194

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecordmx_v1.0.0.cdxml

Not applicable

4,234

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecordptr_v1.0.0.cdxml

Not applicable

3,898

18-Jun-2013

14:44

Not applicable

Ps_dnsserverresourcerecord_v1.0.0.cdxml

Not applicable

98,492

18-Jun-2013

14:44

Not applicable

Ps_dnsserverroothint_v1.0.0.cdxml

Not applicable

13,361

18-Jun-2013

14:44

Not applicable

Ps_dnsserverscavenging_v1.0.0.cdxml

Not applicable

5,535

18-Jun-2013

14:44

Not applicable

Ps_dnsserversecondaryzone_v1.0.0.cdxml

Not applicable

13,315

18-Jun-2013

14:44

Not applicable

Ps_dnsserversetting_v1.0.0.cdxml

Not applicable

4,575

18-Jun-2013

14:44

Not applicable

Ps_dnsserversigningkeyrollover_v1.0.0.cdxml

Not applicable

10,401

18-Jun-2013

14:44

Not applicable

Ps_dnsserversigningkey_v1.0.0.cdxml

Not applicable

14,628

18-Jun-2013

14:44

Not applicable

Ps_dnsserverstatistics_v1.0.0.cdxml

Not applicable

5,580

18-Jun-2013

14:44

Not applicable

Ps_dnsserverstubzone_v1.0.0.cdxml

Not applicable

17,819

18-Jun-2013

14:44

Not applicable

Ps_dnsservertrustanchor_v1.0.0.cdxml

Not applicable

18,213

18-Jun-2013

14:44

Not applicable

Ps_dnsservertrustpoint_v1.0.0.cdxml

Not applicable

2,722

18-Jun-2013

14:44

Not applicable

Ps_dnsserverzoneaging_v1.0.0.cdxml

Not applicable

4,741

18-Jun-2013

14:44

Not applicable

Ps_dnsserverzonedelegation_v1.0.0.cdxml

Not applicable

16,377

18-Jun-2013

14:44

Not applicable

Ps_dnsserverzonekeymasterrole_v1.0.0.cdxml

Not applicable

2,619

18-Jun-2013

14:44

Not applicable

Ps_dnsserverzonesign_v1.0.0.cdxml

Not applicable

3,076

18-Jun-2013

14:44

Not applicable

Ps_dnsserverzonetransfer_v1.0.0.cdxml

Not applicable

2,469

18-Jun-2013

14:44

Not applicable

Ps_dnsserverzoneunsign_v1.0.0.cdxml

Not applicable

2,359

18-Jun-2013

14:44

Not applicable

Ps_dnsserverzone_v1.0.0.cdxml

Not applicable

11,631

18-Jun-2013

14:44

Not applicable

Ps_dnsserver_v1.0.0.cdxml

Not applicable

7,488

18-Jun-2013

14:44

Not applicable

Dnsserver.psd1

Not applicable

5,393

18-Jun-2013

12:19

Not applicable

Dnsserverpsprovider.format.ps1xml

Not applicable

174,235

18-Jun-2013

12:19

Not applicable

Dnsserverpsprovider.types.ps1xml

Not applicable

27,788

18-Jun-2013

12:19

Not applicable

Ps_dnsservercache_v1.0.0.cdxml

Not applicable

6,842

18-Jun-2013

12:19

Not applicable

Ps_dnsserverconditionalforwarder_v1.0.0.cdxml

Not applicable

13,321

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdiagnostics_v1.0.0.cdxml

Not applicable

15,975

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdirectorypartition_v1.0.0.cdxml

Not applicable

12,727

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdnssecpublickey_v1.0.0.cdxml

Not applicable

6,985

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdnsseczonesetting_v1.0.0.cdxml

Not applicable

14,139

18-Jun-2013

12:19

Not applicable

Ps_dnsserverdssetting_v1.0.0.cdxml

Not applicable

4,786

18-Jun-2013

12:19

Not applicable

Ps_dnsserveredns_v1.0.0.cdxml

Not applicable

3,715

18-Jun-2013

12:19

Not applicable

Ps_dnsserverforwarder_v1.0.0.cdxml

Not applicable

7,832

18-Jun-2013

12:19

Not applicable

Ps_dnsserverglobalnamezone_v1.0.0.cdxml

Not applicable

5,416

18-Jun-2013

12:19

Not applicable

Ps_dnsserverglobalqueryblocklist_v1.0.0.cdxml

Not applicable

3,482

18-Jun-2013

12:19

Not applicable

Ps_dnsserverkeystorageprovider_v1.0.0.cdxml

Not applicable

1,246

18-Jun-2013

12:19

Not applicable

Ps_dnsserverprimaryzone_v1.0.0.cdxml

Not applicable

32,018

18-Jun-2013

12:19

Not applicable

Ps_dnsserverrecursion_v1.0.0.cdxml

Not applicable

4,413

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordaaaa_v1.0.0.cdxml

Not applicable

4,246

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordaging_v1.0.0.cdxml

Not applicable

2,429

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecorda_v1.0.0.cdxml

Not applicable

4,336

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordcname_v1.0.0.cdxml

Not applicable

3,902

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecorddnskey_v1.0.0.cdxml

Not applicable

5,420

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordds_v1.0.0.cdxml

Not applicable

7,194

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordmx_v1.0.0.cdxml

Not applicable

4,234

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecordptr_v1.0.0.cdxml

Not applicable

3,898

18-Jun-2013

12:19

Not applicable

Ps_dnsserverresourcerecord_v1.0.0.cdxml

Not applicable

98,492

18-Jun-2013

12:19

Not applicable

Ps_dnsserverroothint_v1.0.0.cdxml

Not applicable

13,361

18-Jun-2013

12:19

Not applicable

Ps_dnsserverscavenging_v1.0.0.cdxml

Not applicable

5,535

18-Jun-2013

12:19

Not applicable

Ps_dnsserversecondaryzone_v1.0.0.cdxml

Not applicable

13,315

18-Jun-2013

12:19

Not applicable

Ps_dnsserversetting_v1.0.0.cdxml

Not applicable

4,575

18-Jun-2013

12:19

Not applicable

Ps_dnsserversigningkeyrollover_v1.0.0.cdxml

Not applicable

10,401

18-Jun-2013

12:19

Not applicable

Ps_dnsserversigningkey_v1.0.0.cdxml

Not applicable

14,628

18-Jun-2013

12:19

Not applicable

Ps_dnsserverstatistics_v1.0.0.cdxml

Not applicable

5,580

18-Jun-2013

12:19

Not applicable

Ps_dnsserverstubzone_v1.0.0.cdxml

Not applicable

17,819

18-Jun-2013

12:19

Not applicable

Ps_dnsservertrustanchor_v1.0.0.cdxml

Not applicable

18,213

18-Jun-2013

12:19

Not applicable

Ps_dnsservertrustpoint_v1.0.0.cdxml

Not applicable

2,722

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzoneaging_v1.0.0.cdxml

Not applicable

4,741

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzonedelegation_v1.0.0.cdxml

Not applicable

16,377

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzonekeymasterrole_v1.0.0.cdxml

Not applicable

2,619

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzonesign_v1.0.0.cdxml

Not applicable

3,076

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzonetransfer_v1.0.0.cdxml

Not applicable

2,469

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzoneunsign_v1.0.0.cdxml

Not applicable

2,359

18-Jun-2013

12:19

Not applicable

Ps_dnsserverzone_v1.0.0.cdxml

Not applicable

11,631

18-Jun-2013

12:19

Not applicable

Ps_dnsserver_v1.0.0.cdxml

Not applicable

7,488

18-Jun-2013

12:19

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information for Windows 8.1and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,592

Date (UTC)

03-Apr-2014

Time (UTC)

15:51

Platform

Not applicable

File name

X86_a75725a34794887887f590d2fc34db8d_31bf3856ad364e35_6.3.9600.17088_none_b7b15bc10288d86c.manifest

File version

Not applicable

File size

712

Date (UTC)

03-Apr-2014

Time (UTC)

15:51

Platform

Not applicable

File name

X86_microsoft-windows-d..erver-wmiv2provider_31bf3856ad364e35_6.3.9600.17088_none_c7f7858c784db5ce.manifest

File version

Not applicable

File size

44,686

Date (UTC)

03-Apr-2014

Time (UTC)

04:26

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_11163bd6d7772f74d9e4639ff3bd63ca_31bf3856ad364e35_6.3.9600.17088_none_44f5d04bd03f6e33.manifest

File version

Not applicable

File size

1,074

Date (UTC)

03-Apr-2014

Time (UTC)

15:53

Platform

Not applicable

File name

Amd64_microsoft-windows-d..erver-wmiv2provider_31bf3856ad364e35_6.3.9600.17088_none_2416211030ab2704.manifest

File version

Not applicable

File size

44,692

Date (UTC)

03-Apr-2014

Time (UTC)

08:25

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,026

Date (UTC)

03-Apr-2014

Time (UTC)

15:53

Platform

Not applicable

File name

Wow64_microsoft-windows-d..erver-wmiv2provider_31bf3856ad364e35_6.3.9600.17088_none_2e6acb62650be8ff.manifest

File version

Not applicable

File size

41,371

Date (UTC)

03-Apr-2014

Time (UTC)

04:23

Platform

Not applicable


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