Authentication fails for Windows 8.1 or Windows 8 clients that are configured for SSO authentication on a wireless network

Symptoms

Windows 8.1 or Windows 8 clients that are configured for SSO authentication on a wireless network may not successfully authenticate to the network. This problem occurs most frequently when a user tries to log on by using invalid credentials and then later tries to log on by using valid credentials. This problem occurs only for noncached credentials or during a first-time user logon.

Cause

This problem occurs because the Netlogon and DNS client services rely on notifications to keep network data current. Because these notifications are not delivered in real-time, these services could receive them long after the network is connected. If the network data is not up to date at the time of logon, authentication to the network fails.

Resolution

To resolve this issue in Windows 8.1, install update 2919355.
To resolve this issue in Windows 8, install the hotfix that is described in this article.

Update information for Windows 8.1

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 8

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 8 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Authui-ppdlic.xrm-ms

Not Applicable

2,894

01-Feb-2014

05:34

Not Applicable

Authui.dll

6.2.9200.20931

2,036,224

01-Feb-2014

04:56

x86

Actxprxy.dll

6.2.9200.20931

753,664

01-Feb-2014

04:56

x86

Pdc-mw.ptxml

Not Applicable

3,997

04-Feb-2013

23:32

Not Applicable

Pdc.sys

6.2.9200.20652

57,576

02-Mar-2013

09:26

x86

Netlogon.dll

6.2.9200.20931

634,368

01-Feb-2014

04:57

x86

Twinui-ppdlic.xrm-ms

Not Applicable

2,889

01-Feb-2014

05:34

Not Applicable

Twinui.dll

6.2.9200.20931

8,857,088

01-Feb-2014

04:58

x86

Windows.systemtoast.autoplay.lnk

Not Applicable

1,454

06-Feb-2013

23:26

Not Applicable

Windows.systemtoast.share.lnk

Not Applicable

1,547

06-Feb-2013

23:26

Not Applicable

Report.system.wireless.xml

Not Applicable

59,620

06-Jul-2012

20:00

Not Applicable

Rules.system.wireless.xml

Not Applicable

159,934

06-Jul-2012

20:00

Not Applicable

Wfdprov.dll

6.2.9200.20555

25,600

06-Nov-2012

04:24

x86

Wlan.mof

Not Applicable

12,880

06-Jul-2012

20:00

Not Applicable

Wlanapi.dll

6.2.9200.20931

203,264

01-Feb-2014

04:58

x86

Wlanhlp.dll

6.2.9200.20555

9,728

06-Nov-2012

04:00

x86

Wlanmsm.dll

6.2.9200.20931

386,560

01-Feb-2014

04:58

x86

Wlansec.dll

6.2.9200.20555

375,296

06-Nov-2012

04:24

x86

Wlansvc.dll

6.2.9200.20931

1,204,224

01-Feb-2014

04:58

x86

Wlansvc.ptxml

Not Applicable

31,352

05-Nov-2012

23:36

Not Applicable

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Authui-ppdlic.xrm-ms

Not Applicable

2,894

01-Feb-2014

07:26

Not Applicable

Authui.dll

6.2.9200.20931

2,304,512

01-Feb-2014

05:19

x64

Actxprxy.dll

6.2.9200.20931

2,146,816

01-Feb-2014

05:19

x64

Pdc-mw.ptxml

Not Applicable

3,997

02-Feb-2013

01:37

Not Applicable

Pdc.sys

6.2.9200.20651

69,864

02-Mar-2013

10:48

x64

Netlogon.dll

6.2.9200.20931

743,936

01-Feb-2014

05:20

x64

Twinui-ppdlic.xrm-ms

Not Applicable

2,889

01-Feb-2014

07:26

Not Applicable

Twinui.dll

6.2.9200.20931

10,098,688

01-Feb-2014

05:21

x64

Windows.systemtoast.autoplay.lnk

Not Applicable

1,454

06-Feb-2013

23:30

Not Applicable

Windows.systemtoast.share.lnk

Not Applicable

1,547

06-Feb-2013

23:30

Not Applicable

Report.system.wireless.xml

Not Applicable

59,620

06-Jul-2012

20:02

Not Applicable

Rules.system.wireless.xml

Not Applicable

159,934

06-Jul-2012

20:02

Not Applicable

Wfdprov.dll

6.2.9200.20555

30,720

06-Nov-2012

04:25

x64

Wlan.mof

Not Applicable

12,880

06-Jul-2012

20:02

Not Applicable

Wlanapi.dll

6.2.9200.20931

273,920

01-Feb-2014

05:21

x64

Wlanhlp.dll

6.2.9200.20555

9,728

06-Nov-2012

04:03

x64

Wlanmsm.dll

6.2.9200.20555

470,016

06-Nov-2012

04:25

x64

Wlansec.dll

6.2.9200.20555

446,464

06-Nov-2012

04:25

x64

Wlansvc.dll

6.2.9200.20931

1,387,008

01-Feb-2014

05:21

x64

Wlansvc.ptxml

Not Applicable

31,352

05-Nov-2012

23:35

Not Applicable

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

X86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20931_none_da3f0bcdfa36389d.manifest

File version

Not Applicable

File size

64,443

Date (UTC)

01-Feb-2014

Time (UTC)

05:36

Platform

Not Applicable

File name

X86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20931_none_0f75f457d4a8d52a.manifest

File version

Not Applicable

File size

811,870

Date (UTC)

01-Feb-2014

Time (UTC)

05:52

Platform

Not Applicable

File name

X86_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.20931_none_a49ab0e64692a4c5.manifest

File version

Not Applicable

File size

52,692

Date (UTC)

03-Feb-2014

Time (UTC)

19:31

Platform

Not Applicable

File name

X86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20931_none_fb1f782b225866eb.manifest

File version

Not Applicable

File size

38,622

Date (UTC)

01-Feb-2014

Time (UTC)

05:22

Platform

Not Applicable

File name

X86_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20931_none_710f3898a3bfa836.manifest

File version

Not Applicable

File size

96,585

Date (UTC)

01-Feb-2014

Time (UTC)

05:36

Platform

Not Applicable

File name

X86_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.20931_none_99ac033aef449fcc.manifest

File version

Not Applicable

File size

219,982

Date (UTC)

03-Feb-2014

Time (UTC)

19:31

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20931_none_365da751b293a9d3.manifest

File version

Not Applicable

File size

64,451

Date (UTC)

01-Feb-2014

Time (UTC)

07:56

Platform

Not Applicable

File name

Amd64_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20931_none_6b948fdb8d064660.manifest

File version

Not Applicable

File size

811,872

Date (UTC)

01-Feb-2014

Time (UTC)

08:12

Platform

Not Applicable

File name

Amd64_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.20931_none_00b94c69fef015fb.manifest

File version

Not Applicable

File size

52,696

Date (UTC)

03-Feb-2014

Time (UTC)

20:45

Platform

Not Applicable

File name

Amd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20931_none_573e13aedab5d821.manifest

File version

Not Applicable

File size

38,628

Date (UTC)

01-Feb-2014

Time (UTC)

08:01

Platform

Not Applicable

File name

Amd64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20931_none_cd2dd41c5c1d196c.manifest

File version

Not Applicable

File size

96,599

Date (UTC)

01-Feb-2014

Time (UTC)

07:56

Platform

Not Applicable

File name

Amd64_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.20931_none_f5ca9ebea7a21102.manifest

File version

Not Applicable

File size

219,986

Date (UTC)

03-Feb-2014

Time (UTC)

20:45

Platform

Not Applicable

File name

Wow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20931_none_6192be010f169a1c.manifest

File version

Not Applicable

File size

19,021

Date (UTC)

01-Feb-2014

Time (UTC)

05:22

Platform

Not Applicable

File name

Wow64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20931_none_d7827e6e907ddb67.manifest

File version

Not Applicable

File size

90,888

Date (UTC)

01-Feb-2014

Time (UTC)

05:36

Platform

Not Applicable

File name

Wow64_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.20931_none_001f4910dc02d2fd.manifest

File version

Not Applicable

File size

216,373

Date (UTC)

03-Feb-2014

Time (UTC)

20:45

Platform

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×