This article describes an issue that occurs when you perform a backup task in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

Assume that you run a backup requester application to perform a backup task on the computer.

In this scenario, the backup task fails, and you may receive the following error message that states the Volume Shadow Copy Service (VSS) failed because of a time-out:

FAILED_AT_FREEZE (0x800423f2 - VSS_E_WRITERERROR_TIMEOUT)

Cause

The issue occurs because the VSS encounters a deadlock during the Thaw eventif the Security Account Manager (SAM) has pending writes for the registry.

Resolution

To resolve this issue, we have released a hotfix for Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2, and we have released an update rollup for Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.

Note This hotfix or update rollup makes sure that VSS avoids calling the APIs that result in registry VSS writes during the Thaw event.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012To resolve this issue, install the update rollup that is dated December 2014 or November 2014.


Get the hotfix for Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2 A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

PrerequisitesTo apply this update, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirementYou may have to restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

More Information

For more information about the Thaw eventSee the Thaw event.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8, Windows RT, and Windows Server 2012

    RTM

    GDR

    6.2.920 0.17xxx

    Windows 8, Windows RT, and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20xxx

    Windows 8, Windows RT, and Windows Server 2012

    RTM

    LDR

    6.2.920 0.21xxx

    Windows 8, Windows RT, and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.


For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

06-Jul-2012

20:05

Not applicable

Eventcls.dll

6.2.9200.16420

15,360

20-Sep-2012

05:53

x86

Vssapi.dll

6.2.9200.17137

1,195,520

09-Oct-2014

03:59

x86

Vsstrace.dll

6.2.9200.17137

52,224

09-Oct-2014

03:59

x86

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

06-Jul-2012

20:20

Not applicable

Eventcls.dll

6.2.9200.20521

15,360

20-Sep-2012

05:54

x86

Vssapi.dll

6.2.9200.21257

1,196,032

09-Oct-2014

09:05

x86

Vsstrace.dll

6.2.9200.20521

52,224

20-Sep-2012

05:55

x86

Vssvc.exe

6.2.9200.17137

1,151,488

09-Oct-2014

03:59

x86

Vssvc.exe

6.2.9200.21257

1,152,000

09-Oct-2014

09:06

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

06-Jul-2012

20:41

Not applicable

Eventcls.dll

6.2.9200.16420

17,408

20-Sep-2012

06:31

x64

Vssapi.dll

6.2.9200.17137

1,519,104

09-Oct-2014

04:00

x64

Vsstrace.dll

6.2.9200.17137

69,632

09-Oct-2014

04:00

x64

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

06-Jul-2012

20:20

Not applicable

Eventcls.dll

6.2.9200.20521

17,408

20-Sep-2012

06:30

x64

Vssapi.dll

6.2.9200.21257

1,514,496

09-Oct-2014

10:16

x64

Vsstrace.dll

6.2.9200.20521

69,632

20-Sep-2012

06:32

x64

Vssvc.exe

6.2.9200.17137

1,484,288

09-Oct-2014

04:00

x64

Vssvc.exe

6.2.9200.21257

1,485,312

09-Oct-2014

10:16

x64

Eventcls.dll

6.2.9200.16420

15,360

20-Sep-2012

05:53

x86

Vssapi.dll

6.2.9200.17137

1,195,520

09-Oct-2014

03:59

x86

Vsstrace.dll

6.2.9200.17137

52,224

09-Oct-2014

03:59

x86

Eventcls.dll

6.2.9200.20521

15,360

20-Sep-2012

05:54

x86

Vssapi.dll

6.2.9200.21257

1,196,032

09-Oct-2014

09:05

x86

Vsstrace.dll

6.2.9200.20521

52,224

20-Sep-2012

05:55

x86

For Windows RT

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

06-Jul-2012

20:41

Not applicable

Eventcls.dll

6.2.9200.16420

17,408

20-Sep-2012

05:33

Not applicable

Vssapi.dll

6.2.9200.17137

1,193,472

09-Oct-2014

03:48

Not applicable

Vsstrace.dll

6.2.9200.16420

56,832

20-Sep-2012

05:35

Not applicable

Vssvc.exe

6.2.9200.17137

1,178,624

09-Oct-2014

03:48

Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.16xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

10-Jun-2009

21:47

Not applicable

Eventcls.dll

6.1.7600.16385

16,896

14-Jul-2009

01:15

x86

Vssapi.dll

6.1.7601.22828

1,128,448

07-Oct-2014

01:42

x86

Vsstrace.dll

6.1.7601.22828

56,320

07-Oct-2014

01:42

x86

Vssvc.exe

6.1.7601.22828

1,028,096

07-Oct-2014

01:42

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

10-Jun-2009

21:08

Not applicable

Eventcls.dll

6.1.7600.16385

16,384

14-Jul-2009

01:40

x64

Vssapi.dll

6.1.7601.22828

1,753,600

07-Oct-2014

02:04

x64

Vsstrace.dll

6.1.7601.22828

76,800

07-Oct-2014

02:04

x64

Vssvc.exe

6.1.7601.22828

1,602,560

07-Oct-2014

02:03

x64

Eventcls.dll

6.1.7600.16385

16,896

14-Jul-2009

01:15

x86

Vssapi.dll

6.1.7601.22828

1,128,448

07-Oct-2014

01:42

x86

Vsstrace.dll

6.1.7601.22828

56,320

07-Oct-2014

01:42

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

09-Jul-2013

06:49

Not applicable

Eventcls.dll

6.1.7601.22828

31,232

07-Oct-2014

01:22

IA-64

Vssapi.dll

6.1.7601.22828

2,514,944

07-Oct-2014

01:23

IA-64

Vsstrace.dll

6.1.7601.22828

123,904

07-Oct-2014

01:23

IA-64

Vssvc.exe

6.1.7601.22828

2,173,440

07-Oct-2014

01:22

IA-64

Eventcls.dll

6.1.7601.22828

16,896

07-Oct-2014

01:42

x86

Vssapi.dll

6.1.7601.22828

1,128,448

07-Oct-2014

01:42

x86

Vsstrace.dll

6.1.7601.22828

56,320

07-Oct-2014

01:42

x86

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_0fb8040eb16049c380d9b14d20ff2381_31bf3856ad364e35_6.2.9200.17138_none_8a856074cfbc40d5.manifest

File version

Not applicable

File size

694

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

X86_2d891a36d84ce0be3df6367d19abb6a0_31bf3856ad364e35_6.2.9200.17138_none_963a530cef3214a2.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

X86_623b3079309a000283dec1f36b09f65f_31bf3856ad364e35_6.2.9200.21257_none_64779dd9cdb84cdf.manifest

File version

Not applicable

File size

694

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

X86_e8a9383951e84b6bab1fb2807b07e5e2_31bf3856ad364e35_6.2.9200.21257_none_2332aab240a0c55b.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

X86_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.17138_none_d1cbe06152fc6909.manifest

File version

Not applicable

File size

11,914

Date (UTC)

10-Oct-2014

Time (UTC)

00:49

Platform

Not applicable

File name

X86_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21257_none_d23edd0a6c2b275e.manifest

File version

Not applicable

File size

11,914

Date (UTC)

10-Oct-2014

Time (UTC)

00:49

Platform

Not applicable

File name

X86_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.17138_none_57b1d087e9123182.manifest

File version

Not applicable

File size

18,296

Date (UTC)

09-Oct-2014

Time (UTC)

04:39

Platform

Not applicable

File name

X86_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.21257_none_5824cd310240efd7.manifest

File version

Not applicable

File size

18,296

Date (UTC)

09-Oct-2014

Time (UTC)

10:04

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_177cfa87d7cda3000dc64b17bdf61e28_31bf3856ad364e35_6.2.9200.17138_none_ca71a4938c3c9dbf.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_1bd22aeb96259a2c3e074a0b03fd9d71_31bf3856ad364e35_6.2.9200.21257_none_9581c14b148fbb69.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_308dbfacf5293bc1dd4fe25070cd5bb0_31bf3856ad364e35_6.2.9200.17138_none_469d932b964ded3f.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_6737a639a8fc1ad8e6a0ce148c7675c0_31bf3856ad364e35_6.2.9200.21257_none_3104812fcf7e8e0d.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_a39e8b51e1a6dc0b3bc321b97a6e017f_31bf3856ad364e35_6.2.9200.21257_none_0cf6fe9105cc4cbf.manifest

File version

Not applicable

File size

1,038

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_b9da775579db090e5e384e14d043f4a7_31bf3856ad364e35_6.2.9200.21257_none_433310c4ab77c73b.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_bdbfc13f12e5f9a0a0022e4230845131_31bf3856ad364e35_6.2.9200.17138_none_26b3c6d94ca12161.manifest

File version

Not applicable

File size

1,038

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_f81ca12327fff91bdf80a3417952625e_31bf3856ad364e35_6.2.9200.17138_none_79156cd474cbbe02.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.17138_none_2dea7be50b59da3f.manifest

File version

Not applicable

File size

11,918

Date (UTC)

10-Oct-2014

Time (UTC)

00:52

Platform

Not applicable

File name

Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21257_none_2e5d788e24889894.manifest

File version

Not applicable

File size

11,918

Date (UTC)

10-Oct-2014

Time (UTC)

00:52

Platform

Not applicable

File name

Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.17138_none_b3d06c0ba16fa2b8.manifest

File version

Not applicable

File size

18,302

Date (UTC)

09-Oct-2014

Time (UTC)

07:14

Platform

Not applicable

File name

Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.21257_none_b44368b4ba9e610d.manifest

File version

Not applicable

File size

18,302

Date (UTC)

09-Oct-2014

Time (UTC)

20:25

Platform

Not applicable

File name

Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.17138_none_383f26373fba9c3a.manifest

File version

Not applicable

File size

10,915

Date (UTC)

10-Oct-2014

Time (UTC)

00:52

Platform

Not applicable

File name

Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21257_none_38b222e058e95a8f.manifest

File version

Not applicable

File size

10,915

Date (UTC)

10-Oct-2014

Time (UTC)

00:52

Platform

Not applicable

Additional files for Windows RT

File property

Value

File name

Arm_311be05d216727c83e9e90bd4cdcec06_31bf3856ad364e35_6.2.9200.17138_none_b793fba089d97c8a.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Arm_8bef93d6130c5586a254b61599e678ac_31bf3856ad364e35_6.2.9200.17138_none_7d4f6b6dfcdb4b28.manifest

File version

Not applicable

File size

694

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Arm_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.17138_none_d1ce52b952f987cf.manifest

File version

Not applicable

File size

11,914

Date (UTC)

10-Oct-2014

Time (UTC)

00:45

Platform

Not applicable

File name

Arm_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.17138_none_57b442dfe90f5048.manifest

File version

Not applicable

File size

18,296

Date (UTC)

09-Oct-2014

Time (UTC)

04:39

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_5e0ff0c6e1d785f85fbb25f0edfb7387_31bf3856ad364e35_6.1.7601.22828_none_17be5484a674a39f.manifest

File version

Not applicable

File size

698

Date (UTC)

07-Oct-2014

Time (UTC)

06:53

Platform

Not applicable

File name

X86_d962a3d6c160e33cdeb5972c94d75166_31bf3856ad364e35_6.1.7601.22828_none_97bb6b362f539366.manifest

File version

Not applicable

File size

694

Date (UTC)

07-Oct-2014

Time (UTC)

06:53

Platform

Not applicable

File name

X86_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_d7710346f925f95f.manifest

File version

Not applicable

File size

12,389

Date (UTC)

07-Oct-2014

Time (UTC)

06:57

Platform

Not applicable

File name

X86_microsoft-windows-vssservice_31bf3856ad364e35_6.1.7601.22828_none_5d56f36d8f3bc1d8.manifest

File version

Not applicable

File size

18,235

Date (UTC)

07-Oct-2014

Time (UTC)

02:34

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_119b0e67abd8e596f597e7580bb0c0b1_31bf3856ad364e35_6.1.7601.22828_none_bd86d1a76be8b613.manifest

File version

Not applicable

File size

702

Date (UTC)

07-Oct-2014

Time (UTC)

06:53

Platform

Not applicable

File name

Amd64_5e5695799ad347d1d905a3dbc10d5edd_31bf3856ad364e35_6.1.7601.22828_none_6f74a022944a082c.manifest

File version

Not applicable

File size

698

Date (UTC)

07-Oct-2014

Time (UTC)

06:53

Platform

Not applicable

File name

Amd64_7d3434e6f2f1df5d8c5514d438e70062_31bf3856ad364e35_6.1.7601.22828_none_aa0c06cc37f1e1b5.manifest

File version

Not applicable

File size

698

Date (UTC)

07-Oct-2014

Time (UTC)

06:53

Platform

Not applicable

File name

Amd64_ffb38375fb30725865654714fdd38406_31bf3856ad364e35_6.1.7601.22828_none_9c795b3e10428e24.manifest

File version

Not applicable

File size

1,038

Date (UTC)

07-Oct-2014

Time (UTC)

06:53

Platform

Not applicable

File name

Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_338f9ecab1836a95.manifest

File version

Not applicable

File size

12,393

Date (UTC)

07-Oct-2014

Time (UTC)

07:00

Platform

Not applicable

File name

Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.1.7601.22828_none_b9758ef14799330e.manifest

File version

Not applicable

File size

18,241

Date (UTC)

07-Oct-2014

Time (UTC)

02:47

Platform

Not applicable

File name

Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_3de4491ce5e42c90.manifest

File version

Not applicable

File size

11,453

Date (UTC)

07-Oct-2014

Time (UTC)

07:00

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_18a6b789e68205ebb9c609f5204c7826_31bf3856ad364e35_6.1.7601.22828_none_c4fb46e84a45786f.manifest

File version

Not applicable

File size

700

Date (UTC)

07-Oct-2014

Time (UTC)

06:53

Platform

Not applicable

File name

Ia64_8e06efbcdcb27acf2995c385f7408947_31bf3856ad364e35_6.1.7601.22828_none_82ff312b44c7c08e.manifest

File version

Not applicable

File size

1,036

Date (UTC)

07-Oct-2014

Time (UTC)

06:53

Platform

Not applicable

File name

Ia64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_d772a73cf924025b.manifest

File version

Not applicable

File size

12,066

Date (UTC)

07-Oct-2014

Time (UTC)

02:03

Platform

Not applicable

File name

Ia64_microsoft-windows-vssservice_31bf3856ad364e35_6.1.7601.22828_none_5d5897638f39cad4.manifest

File version

Not applicable

File size

18,238

Date (UTC)

07-Oct-2014

Time (UTC)

02:04

Platform

Not applicable

File name

Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_3de4491ce5e42c90.manifest

File version

Not applicable

File size

11,065

Date (UTC)

07-Oct-2014

Time (UTC)

02:12

Platform

Not applicable





Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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