Symptoms

You try to perform a backup on a computer that is running Windows Vista or Windows Server 2008. However, the backup stops immediately after it starts. Additionally, the following event is logged in the Application log:

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a computer that is running Windows Server 2008, no prerequisites are required.



To apply this hotfix on a computer that is running Windows Vista, you must have Windows Vista Service Pack 1 (SP1) or Windows Vista Service Pack 2 (SP2) installed.


For more information about how to install the latest Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack


Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista and Windows Server 2008

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.6002.18xxx

    Windows Vista and Windows Server 2008

    SP2

    GDR

    6.0.6002.22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the original release of Windows Server 2008.

  • GDR service branches contain only fixes that are broadlyreleased to address widespread, critical issues. LDR service branches containhotfixes in addition to broadly released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum)that are installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.22152

1,081,928

15-Jun-2009

21:17

x86


For all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.22152

1,510,968

15-Jun-2009

23:48

x64


For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.22152

3,278,392

16-Jun-2009

00:12

IA-64

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

Package_for_kb972135_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,693

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,689

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,693

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

X86_8584add1852a838af1ca259843fe5cbf_31bf3856ad364e35_6.0.6002.22152_none_1dddce7c17bf835d.manifest

File version

Not Applicable

File size

692

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_a8ad2f1a33564459.manifest

File version

Not Applicable

File size

16,265

Date (UTC)

15-Jun-2009

Time (UTC)

22:02

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

Amd64_f975760f8d39b70001ccd04804519c1e_31bf3856ad364e35_6.0.6002.22152_none_dea62306b1506673.manifest

File version

Not Applicable

File size

696

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_04cbca9debb3b58f.manifest

File version

Not Applicable

File size

16,525

Date (UTC)

16-Jun-2009

Time (UTC)

01:50

Platform

Not Applicable

File name

Package_for_kb972135_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,705

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,701

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,705

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

Ia64_a11a189cc4436fbc3a46836729d7faea_31bf3856ad364e35_6.0.6002.22152_none_8dc5e8d170a0d5e0.manifest

File version

Not Applicable

File size

694

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_a8aed31033544d55.manifest

File version

Not Applicable

File size

16,517

Date (UTC)

16-Jun-2009

Time (UTC)

01:45

Platform

Not Applicable

File name

Package_for_kb972135_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,529

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,533

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable

File name

Package_for_kb972135_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

16-Jun-2009

Time (UTC)

12:06

Platform

Not Applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Workaround

To work around this problem, restart the computer and then perform a backup immediately after the computer starts.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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