Symptoms

After you install Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1), binary files in some USB drivers are not updated. For example, the Usbport.sys, Usbehci.sys, and Winusb.sys binary files are not updated.

Notes

  • This issue may not occur if you have third-party USB drivers installed.

  • This issue does not occur after you perform a clean install of a slipstreamed Windows 7 SP1 image or of a slipstreamed Windows Server 2008 R2 SP1 image.

  • If your computer is not USB capable, this update may not update some files in the following directory:

    %windir%\system32\driversThis is more likely to occur on Virtual Machines.

Cause

This issue occurs because both the Usbport.inf file and the Usb.inf file refer to the Usbhub.sys file. However, Windows 7 SP1 and Windows Server 2008 R2 SP1 cannot handle this situation. Therefore, some USB related binaries are not copied correctly when you install SP1 for these operating systems.

Resolution

Update information

How to obtain this update

This update is available from the Microsoft Update website and from the Microsoft Downoad Centre.

To obtain the update from the Microsoft Update website, visit the following Microsoft website:

http://update.microsoft.com


The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x64-based versions of Windows 7

Download Download the update package now.

All supported x86-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

All supported IA-64-based versions of Windows Server 2008 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 SP1

  • Windows Server 2008 R2

  • Windows Server 2008 R2 SP1

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

Click here to view or hide detailed information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Usbccgp.sys

6.1.7600.16788

75,776

25-Mar-2011

03:06

Usbhub.sys

6.1.7600.16788

258,560

25-Mar-2011

03:06

Usbccgp.sys

6.1.7600.20934

76,288

29-Mar-2011

03:06

Usbhub.sys

6.1.7600.20934

258,560

29-Mar-2011

03:07

Usbccgp.sys

6.1.7601.17586

75,776

25-Mar-2011

02:58

Usbhub.sys

6.1.7601.17586

258,560

25-Mar-2011

02:58

Usbccgp.sys

6.1.7601.21692

76,288

25-Mar-2011

02:54

Usbhub.sys

6.1.7601.21692

258,560

25-Mar-2011

02:55

Usbd.sys

6.1.7600.16788

5,888

25-Mar-2011

03:06

Usbehci.sys

6.1.7600.16788

43,008

25-Mar-2011

03:06

Usbhub.sys

6.1.7600.16788

258,560

25-Mar-2011

03:06

Usbohci.sys

6.1.7600.16788

20,480

25-Mar-2011

03:06

Usbport.sys

6.1.7600.16788

284,160

25-Mar-2011

03:06

Usbuhci.sys

6.1.7600.16788

24,064

25-Mar-2011

03:06

Usbd.sys

6.1.7600.20934

5,888

29-Mar-2011

03:06

Usbehci.sys

6.1.7600.20934

43,008

29-Mar-2011

03:06

Usbhub.sys

6.1.7600.20934

258,560

29-Mar-2011

03:07

Usbohci.sys

6.1.7600.20934

20,480

29-Mar-2011

03:06

Usbport.sys

6.1.7600.20934

284,160

29-Mar-2011

03:06

Usbuhci.sys

6.1.7600.20934

24,064

29-Mar-2011

03:06

Usbd.sys

6.1.7601.17586

5,888

25-Mar-2011

02:57

Usbehci.sys

6.1.7601.17586

43,008

25-Mar-2011

02:57

Usbhub.sys

6.1.7601.17586

258,560

25-Mar-2011

02:58

Usbohci.sys

6.1.7601.17586

20,480

25-Mar-2011

02:57

Usbport.sys

6.1.7601.17586

284,672

25-Mar-2011

02:58

Usbuhci.sys

6.1.7601.17586

24,064

25-Mar-2011

02:57

Usbd.sys

6.1.7601.21692

5,888

25-Mar-2011

02:54

Usbehci.sys

6.1.7601.21692

43,008

25-Mar-2011

02:54

Usbhub.sys

6.1.7601.21692

258,560

25-Mar-2011

02:55

Usbohci.sys

6.1.7601.21692

20,480

25-Mar-2011

02:54

Usbport.sys

6.1.7601.21692

284,672

25-Mar-2011

02:54

Usbuhci.sys

6.1.7601.21692

24,064

25-Mar-2011

02:54

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Usbccgp.sys

6.1.7600.16788

98,816

25-Mar-2011

03:23

Usbhub.sys

6.1.7600.16788

343,040

25-Mar-2011

03:23

Usbccgp.sys

6.1.7600.20934

99,328

29-Mar-2011

03:32

Usbhub.sys

6.1.7600.20934

343,040

29-Mar-2011

03:32

Usbccgp.sys

6.1.7601.17586

98,816

25-Mar-2011

03:29

Usbhub.sys

6.1.7601.17586

343,040

25-Mar-2011

03:29

Usbccgp.sys

6.1.7601.21692

99,328

25-Mar-2011

03:24

Usbhub.sys

6.1.7601.21692

343,040

25-Mar-2011

03:24

Usbd.sys

6.1.7600.16788

7,936

25-Mar-2011

03:22

Usbehci.sys

6.1.7600.16788

52,224

25-Mar-2011

03:22

Usbhub.sys

6.1.7600.16788

343,040

25-Mar-2011

03:23

Usbohci.sys

6.1.7600.16788

25,600

25-Mar-2011

03:22

Usbport.sys

6.1.7600.16788

324,608

25-Mar-2011

03:23

Usbuhci.sys

6.1.7600.16788

30,720

25-Mar-2011

03:22

Usbd.sys

6.1.7600.20934

7,936

29-Mar-2011

03:32

Usbehci.sys

6.1.7600.20934

52,224

29-Mar-2011

03:32

Usbhub.sys

6.1.7600.20934

343,040

29-Mar-2011

03:32

Usbohci.sys

6.1.7600.20934

25,600

29-Mar-2011

03:32

Usbport.sys

6.1.7600.20934

324,608

29-Mar-2011

03:32

Usbuhci.sys

6.1.7600.20934

30,720

29-Mar-2011

03:32

Usbd.sys

6.1.7601.17586

7,936

25-Mar-2011

03:28

Usbehci.sys

6.1.7601.17586

52,736

25-Mar-2011

03:29

Usbhub.sys

6.1.7601.17586

343,040

25-Mar-2011

03:29

Usbohci.sys

6.1.7601.17586

25,600

25-Mar-2011

03:29

Usbport.sys

6.1.7601.17586

325,120

25-Mar-2011

03:29

Usbuhci.sys

6.1.7601.17586

30,720

25-Mar-2011

03:29

Usbd.sys

6.1.7601.21692

7,936

25-Mar-2011

03:24

Usbehci.sys

6.1.7601.21692

52,736

25-Mar-2011

03:24

Usbhub.sys

6.1.7601.21692

343,040

25-Mar-2011

03:24

Usbohci.sys

6.1.7601.21692

25,600

25-Mar-2011

03:24

Usbport.sys

6.1.7601.21692

325,120

25-Mar-2011

03:24

Usbuhci.sys

6.1.7601.21692

30,720

25-Mar-2011

03:24

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Usbccgp.sys

6.1.7600.16788

221,184

25-Mar-2011

02:45

Usbhub.sys

6.1.7600.16788

972,800

25-Mar-2011

02:45

Usbccgp.sys

6.1.7600.20934

222,720

29-Mar-2011

02:44

Usbhub.sys

6.1.7600.20934

972,800

29-Mar-2011

02:44

Usbccgp.sys

6.1.7601.17586

221,184

25-Mar-2011

02:40

Usbhub.sys

6.1.7601.17586

973,312

25-Mar-2011

02:41

Usbccgp.sys

6.1.7601.21692

222,720

25-Mar-2011

02:40

Usbhub.sys

6.1.7601.21692

973,312

25-Mar-2011

02:41

Usbd.sys

6.1.7600.16788

11,904

25-Mar-2011

02:45

Usbehci.sys

6.1.7600.16788

133,632

25-Mar-2011

02:45

Usbhub.sys

6.1.7600.16788

972,800

25-Mar-2011

02:45

Usbohci.sys

6.1.7600.16788

64,000

25-Mar-2011

02:45

Usbport.sys

6.1.7600.16788

648,192

25-Mar-2011

02:45

Usbuhci.sys

6.1.7600.16788

86,016

25-Mar-2011

02:45

Usbd.sys

6.1.7600.20934

11,904

29-Mar-2011

02:43

Usbehci.sys

6.1.7600.20934

133,632

29-Mar-2011

02:44

Usbhub.sys

6.1.7600.20934

972,800

29-Mar-2011

02:44

Usbohci.sys

6.1.7600.20934

64,000

29-Mar-2011

02:44

Usbport.sys

6.1.7600.20934

648,192

29-Mar-2011

02:44

Usbuhci.sys

6.1.7600.20934

86,016

29-Mar-2011

02:44

Usbd.sys

6.1.7601.17586

11,904

25-Mar-2011

02:40

Usbehci.sys

6.1.7601.17586

134,144

25-Mar-2011

02:40

Usbhub.sys

6.1.7601.17586

973,312

25-Mar-2011

02:41

Usbohci.sys

6.1.7601.17586

64,000

25-Mar-2011

02:40

Usbport.sys

6.1.7601.17586

648,704

25-Mar-2011

02:40

Usbuhci.sys

6.1.7601.17586

86,016

25-Mar-2011

02:40

Usbd.sys

6.1.7601.21692

11,904

25-Mar-2011

02:40

Usbehci.sys

6.1.7601.21692

134,144

25-Mar-2011

02:40

Usbhub.sys

6.1.7601.21692

973,312

25-Mar-2011

02:41

Usbohci.sys

6.1.7601.21692

64,000

25-Mar-2011

02:40

Usbport.sys

6.1.7601.21692

648,704

25-Mar-2011

02:40

Usbuhci.sys

6.1.7601.21692

86,016

25-Mar-2011

02:40

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Click here to view or hide detailed information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_usb.inf_31bf3856ad364e35_6.1.7600.16788_none_cad1c58f6fc32981.manifest

File version

Not applicable

File size

3,060

Date (UTC)

25-Mar-2011

Time (UTC)

05:13

File name

X86_usb.inf_31bf3856ad364e35_6.1.7600.20934_none_cb8d72b488bbd561.manifest

File version

Not applicable

File size

3,060

Date (UTC)

29-Mar-2011

Time (UTC)

05:12

File name

X86_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_ccb622016ceb62bf.manifest

File version

Not applicable

File size

3,060

Date (UTC)

25-Mar-2011

Time (UTC)

05:01

File name

X86_usb.inf_31bf3856ad364e35_6.1.7601.21692_none_cd30edb88614b91e.manifest

File version

Not applicable

File size

3,060

Date (UTC)

25-Mar-2011

Time (UTC)

04:57

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9bbe0c64de7768.manifest

File version

Not applicable

File size

6,144

Date (UTC)

25-Mar-2011

Time (UTC)

05:08

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be576b317dd72348.manifest

File version

Not applicable

File size

6,144

Date (UTC)

29-Mar-2011

Time (UTC)

05:07

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf801a7e6206b0a6.manifest

File version

Not applicable

File size

6,144

Date (UTC)

25-Mar-2011

Time (UTC)

05:00

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffae6357b300705.manifest

File version

Not applicable

File size

6,144

Date (UTC)

25-Mar-2011

Time (UTC)

04:55

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7600.16788_none_26f0611328209ab7.manifest

File version

Not applicable

File size

3,064

Date (UTC)

25-Mar-2011

Time (UTC)

06:07

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7600.20934_none_27ac0e3841194697.manifest

File version

Not applicable

File size

3,064

Date (UTC)

29-Mar-2011

Time (UTC)

06:16

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_28d4bd852548d3f5.manifest

File version

Not applicable

File size

3,064

Date (UTC)

25-Mar-2011

Time (UTC)

06:00

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7601.21692_none_294f893c3e722a54.manifest

File version

Not applicable

File size

3,064

Date (UTC)

25-Mar-2011

Time (UTC)

05:48

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_19ba59901d3be89e.manifest

File version

Not applicable

File size

6,148

Date (UTC)

25-Mar-2011

Time (UTC)

06:05

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_1a7606b53634947e.manifest

File version

Not applicable

File size

6,148

Date (UTC)

29-Mar-2011

Time (UTC)

06:14

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_1b9eb6021a6421dc.manifest

File version

Not applicable

File size

6,148

Date (UTC)

25-Mar-2011

Time (UTC)

05:58

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_1c1981b9338d783b.manifest

File version

Not applicable

File size

6,148

Date (UTC)

25-Mar-2011

Time (UTC)

05:47

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7600.16788_none_cad369856fc1327d.manifest

File version

Not applicable

File size

3,062

Date (UTC)

25-Mar-2011

Time (UTC)

05:59

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7600.20934_none_cb8f16aa88b9de5d.manifest

File version

Not applicable

File size

3,062

Date (UTC)

29-Mar-2011

Time (UTC)

06:04

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_ccb7c5f76ce96bbb.manifest

File version

Not applicable

File size

3,062

Date (UTC)

25-Mar-2011

Time (UTC)

05:55

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7601.21692_none_cd3291ae8612c21a.manifest

File version

Not applicable

File size

3,062

Date (UTC)

25-Mar-2011

Time (UTC)

05:46

File name

Ia64_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9d620264dc8064.manifest

File version

Not applicable

File size

6,146

Date (UTC)

25-Mar-2011

Time (UTC)

05:58

File name

Ia64_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be590f277dd52c44.manifest

File version

Not applicable

File size

6,146

Date (UTC)

29-Mar-2011

Time (UTC)

06:03

File name

Ia64_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf81be746204b9a2.manifest

File version

Not applicable

File size

6,146

Date (UTC)

25-Mar-2011

Time (UTC)

05:54

File name

Ia64_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffc8a2b7b2e1001.manifest

File version

Not applicable

File size

6,146

Date (UTC)

25-Mar-2011

Time (UTC)

05:45



You may also encounter the following issues when you try to install this update:

  • The update installation fails.

  • The system keeps reminding you to install this update although you already installed it.

  • The desktop does not load.

If you encounter one if the issues mentioned above, you may try the following methods.

Click here to view or hide detailed information

Method 1: Reset Windows Update components and then try updating your computer


To reset the Windows Update components automatically, click the
Fix itbutton or link. Click
Runin the
File Downloaddialog box, and then follow the steps in the Fix it wizard.

Note this Fix it Solution has two modes Default and Aggressive. You should run the Fix it solution in Default mode and determine whether it resolves your problem with Windows Update before you ru it in Aggressive mode.





Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
For more information about how to reset Windows Update components, visit the following Microsoft Website:

971058 How do I reset Windows Update components?

Method 2: Manually download the update from the download link and then install it in clean boot mode

We suggest you to install the updates in clean boot mode to avoid the interruption of non-Microsoft programs. To enter clean boot mode on a computer, follow these steps:

  1. Click Start, type msconfig in the Start Search box, and then press ENTER.

  2. If you are prompted for an administrator password or for confirmation, type the password or click Continue.

  3. On the General tab, click Selective Startup.

  4. Under Selective Startup, clear the Load Startup Items check box.

  5. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

  6. Click OK.

  7. When you are prompted, click Restart.

  8. Try update your computer again.

For more information about this method, visit the following Microsoft Website:

331796 Perform a clean startup to determine whether background programs are interfering with your game or program

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