BitLocker can't encrypt drives because of service crashes in svchost.exe process in Windows 7 or Windows Server 2008 R2

This article describes an issue in which BitLocker can't encrypt the drive and the service crashes in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. An update is available to fix this issue. Before you install this update, see the Prerequisites section.

Symptoms

The BitLocker service crashes and you can't turn on BitLocker on a computer if the following conditions are true:

Known issues in this update

  • After you install update 3133977 on a Windows 7 x64-based system that includes an ASUS-based main board, the system does not start, and it generates a Secure Boot error on the ASUS BIOS screen. This problem occurs because ASUS allowed the main board to enable the Secure Boot process even though Windows 7 does not support this feature.

    To resolve this problem, go to the following ASUS support website to learn how to disable Secure Boot for Windows 7:

    http://www.asus.com/support/FAQ/1016356/Note The Secure Boot feature is supported in Windows 10. To learn more about the security advantages of this feature and about the upgrade path from Windows 7 to Windows 10, go to the following Windows website:

    www.microsoft.com/windows

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center.

Operating system

Update

All supported x86-based versions of Windows 7

Download Download the package now.

All supported x64-based versions of Windows 7

Download Download the package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the package now.

All supported IA-based versions of Windows Server 2008 R2

Download Download the package now.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you should first install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

This update will require the system to restart two times in order to complete the installation of the update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 or Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.19xxx

    Windows 7 or Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

    6.1.760 1.23xxx

    Windows 7 or Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

ia64 Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Bootmgfw.efi

6.1.7601.23315

1,806,272

05-Jan-2016

19:26

Not applicable

Bootmgr.efi

6.1.7601.23315

1,796,032

05-Jan-2016

19:26

Not applicable

Fveapi.dll

6.1.7601.18485

896,008

03-Jun-2015

20:19

IA-64

Fveapibase.dll

6.1.7601.19111

233,984

05-Jan-2016

17:58

IA-64

Fveapi.dll

6.1.7601.22701

895,496

03-Jun-2015

20:19

IA-64

Fveapibase.dll

6.1.7601.23315

197,632

05-Jan-2016

19:14

IA-64

Win32_tpm.dll

6.1.7601.22701

609,600

03-Jun-2015

20:19

IA-64

Win32_tpm.mof

Not applicable

17,840

03-Jun-2015

20:17

Not applicable

Tbs.dll

6.1.7601.23315

43,520

05-Jan-2016

19:20

IA-64

Tpm.inf_loc

Not applicable

1,026

05-Jan-2016

20:03

Not applicable

Tpm.inf_loc

Not applicable

1,022

05-Jan-2016

19:12

Not applicable

Tpm.inf_loc

Not applicable

1,192

05-Jan-2016

20:05

Not applicable

Tpm.inf_loc

Not applicable

994

05-Jan-2016

20:08

Not applicable

Tpm.inf_loc

Not applicable

984

05-Jan-2016

20:06

Not applicable

Tpm.inf_loc

Not applicable

952

05-Jan-2016

20:03

Not applicable

Tpm.inf_loc

Not applicable

968

05-Jan-2016

20:05

Not applicable

Tpm.sys

6.1.7601.23315

300,992

05-Jan-2016

19:26

IA-64

Win32_tpm.dll

6.1.7601.23003

266,120

03-Jun-2015

20:20

x86

Tbs.dll

6.1.7601.23315

15,360

05-Jan-2016

17:37

x86

x86 Windows 7

File name

File version

File size

Date

Time

Platform

Fveapi.dll

6.1.7601.18485

355,456

03-Jun-2015

20:22

x86

Fveapibase.dll

6.1.7601.19111

97,792

05-Jan-2016

18:39

x86

Fveapi.dll

6.1.7601.23311

337,360

30-Dec-2015

14:07

x86

Fveapibase.dll

6.1.7601.23315

74,752

05-Jan-2016

18:47

x86

Win32_tpm.dll

6.1.7601.23003

266,120

03-Jun-2015

20:20

x86

Win32_tpm.mof

Not applicable

17,840

03-Jun-2015

20:19

Not applicable

Tbs.dll

6.1.7601.23315

15,360

05-Jan-2016

17:37

x86

Tpm.inf_loc

Not applicable

1,054

05-Jan-2016

19:07

Not applicable

Tpm.inf_loc

Not applicable

1,066

05-Jan-2016

19:08

Not applicable

Tpm.inf_loc

Not applicable

1,024

05-Jan-2016

19:12

Not applicable

Tpm.inf_loc

Not applicable

1,026

05-Jan-2016

19:12

Not applicable

Tpm.inf_loc

Not applicable

1,060

05-Jan-2016

19:09

Not applicable

Tpm.inf_loc

Not applicable

1,022

05-Jan-2016

18:45

Not applicable

Tpm.inf_loc

Not applicable

1,066

05-Jan-2016

19:18

Not applicable

Tpm.inf_loc

Not applicable

1,014

05-Jan-2016

19:17

Not applicable

Tpm.inf_loc

Not applicable

1,192

05-Jan-2016

19:07

Not applicable

Tpm.inf_loc

Not applicable

1,010

05-Jan-2016

19:08

Not applicable

Tpm.inf_loc

Not applicable

1,050

05-Jan-2016

19:04

Not applicable

Tpm.inf_loc

Not applicable

1,038

05-Jan-2016

19:07

Not applicable

Tpm.inf_loc

Not applicable

994

05-Jan-2016

19:15

Not applicable

Tpm.inf_loc

Not applicable

984

05-Jan-2016

19:15

Not applicable

Tpm.inf_loc

Not applicable

1,022

05-Jan-2016

19:08

Not applicable

Tpm.inf_loc

Not applicable

1,050

05-Jan-2016

19:16

Not applicable

Tpm.inf_loc

Not applicable

1,060

05-Jan-2016

19:04

Not applicable

Tpm.inf_loc

Not applicable

1,036

05-Jan-2016

19:20

Not applicable

Tpm.inf_loc

Not applicable

1,036

05-Jan-2016

19:04

Not applicable

Tpm.inf_loc

Not applicable

1,048

05-Jan-2016

19:08

Not applicable

Tpm.inf_loc

Not applicable

1,022

05-Jan-2016

19:04

Not applicable

Tpm.inf_loc

Not applicable

1,034

05-Jan-2016

19:08

Not applicable

Tpm.inf_loc

Not applicable

952

05-Jan-2016

19:11

Not applicable

Tpm.inf_loc

Not applicable

968

05-Jan-2016

19:06

Not applicable

Tpm.sys

6.1.7601.23315

123,328

05-Jan-2016

18:59

x86

x64 Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Bootmgfw.efi

6.1.7601.23315

736,704

05-Jan-2016

19:21

Not applicable

Bootmgr.efi

6.1.7601.23315

733,632

05-Jan-2016

19:21

Not applicable

Fveapi.dll

6.1.7601.18485

451,080

03-Jun-2015

20:21

x64

Fveapibase.dll

6.1.7601.19111

109,568

05-Jan-2016

18:58

x64

Fveapi.dll

6.1.7601.23311

434,040

30-Dec-2015

14:08

x64

Fveapibase.dll

6.1.7601.23315

83,456

05-Jan-2016

19:09

x64

Win32_tpm.dll

6.1.7601.23003

317,752

03-Jun-2015

20:22

x64

Win32_tpm.mof

Not applicable

17,840

03-Jun-2015

20:20

Not applicable

Tbs.dll

6.1.7601.23315

20,480

05-Jan-2016

19:14

x64

Tpm.inf_loc

Not applicable

1,054

05-Jan-2016

20:23

Not applicable

Tpm.inf_loc

Not applicable

1,066

05-Jan-2016

20:18

Not applicable

Tpm.inf_loc

Not applicable

1,024

05-Jan-2016

20:24

Not applicable

Tpm.inf_loc

Not applicable

1,026

05-Jan-2016

20:18

Not applicable

Tpm.inf_loc

Not applicable

1,060

05-Jan-2016

20:20

Not applicable

Tpm.inf_loc

Not applicable

1,022

05-Jan-2016

19:08

Not applicable

Tpm.inf_loc

Not applicable

1,066

05-Jan-2016

20:36

Not applicable

Tpm.inf_loc

Not applicable

1,014

05-Jan-2016

20:18

Not applicable

Tpm.inf_loc

Not applicable

1,192

05-Jan-2016

20:18

Not applicable

Tpm.inf_loc

Not applicable

1,010

05-Jan-2016

20:21

Not applicable

Tpm.inf_loc

Not applicable

1,050

05-Jan-2016

20:29

Not applicable

Tpm.inf_loc

Not applicable

1,038

05-Jan-2016

20:23

Not applicable

Tpm.inf_loc

Not applicable

994

05-Jan-2016

20:18

Not applicable

Tpm.inf_loc

Not applicable

984

05-Jan-2016

20:25

Not applicable

Tpm.inf_loc

Not applicable

1,022

05-Jan-2016

20:18

Not applicable

Tpm.inf_loc

Not applicable

1,050

05-Jan-2016

20:25

Not applicable

Tpm.inf_loc

Not applicable

1,060

05-Jan-2016

20:31

Not applicable

Tpm.inf_loc

Not applicable

1,036

05-Jan-2016

20:29

Not applicable

Tpm.inf_loc

Not applicable

1,036

05-Jan-2016

20:22

Not applicable

Tpm.inf_loc

Not applicable

1,048

05-Jan-2016

20:17

Not applicable

Tpm.inf_loc

Not applicable

1,022

05-Jan-2016

20:25

Not applicable

Tpm.inf_loc

Not applicable

1,034

05-Jan-2016

20:23

Not applicable

Tpm.inf_loc

Not applicable

952

05-Jan-2016

20:26

Not applicable

Tpm.inf_loc

Not applicable

968

05-Jan-2016

20:19

Not applicable

Tpm.sys

6.1.7601.23315

147,904

05-Jan-2016

19:21

x64

Win32_tpm.dll

6.1.7601.23003

266,120

03-Jun-2015

20:20

x86

Tbs.dll

6.1.7601.23315

15,360

05-Jan-2016

17:37

x86


ia64 Windows Server 2008 R2

File property

Value

File name

Ia64_00618536b73b0d252008adc9e8c83104_31bf3856ad364e35_6.1.7601.19111_none_2b419fb48f188770.manifest

File version

Not applicable

File size

708

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_09a77c9763820e4891f0ca2e485cad8c_31bf3856ad364e35_6.1.7601.23315_none_1630dfadbc603ed0.manifest

File version

Not applicable

File size

647

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_25c8ad6333a1b1f1d2b35d0d65d66bdf_31bf3856ad364e35_6.1.7601.23315_none_54a5957fb933630b.manifest

File version

Not applicable

File size

647

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_42c4d38300dab104f781e0ccab20c889_31bf3856ad364e35_6.1.7601.23315_none_d1be03b58b92f1f1.manifest

File version

Not applicable

File size

647

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_540bccf41ff9edd2899173f5ff0e15df_31bf3856ad364e35_6.1.7601.23315_none_4e4704ab248fc8ad.manifest

File version

Not applicable

File size

647

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_67708e60a4cd7581488fa85d6053f5d7_31bf3856ad364e35_6.1.7601.23315_none_989fca64c5f1afc6.manifest

File version

Not applicable

File size

647

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_938b41d364f323a953d1edd93ec502f3_31bf3856ad364e35_6.1.7601.23315_none_70c1ad5f407314ba.manifest

File version

Not applicable

File size

2,112

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_a4c0dce5a68cbeefee983ee406fa9451_31bf3856ad364e35_6.1.7601.23315_none_cc85c5397e420b63.manifest

File version

Not applicable

File size

708

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_a82137d9d59effa15a7b60a47426d18f_31bf3856ad364e35_6.1.7601.23315_none_de0ec5af05520d36.manifest

File version

Not applicable

File size

647

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_b5dadd75f02ce73644012de039cc33c6_31bf3856ad364e35_6.1.7601.23315_none_50e4db79d56bfab1.manifest

File version

Not applicable

File size

647

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Ia64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.1.7601.23315_none_8a14608c13bcf20d.manifest

File version

Not applicable

File size

4,115

Date (UTC)

05-Jan-2016

Time (UTC)

19:42

Platform

Not applicable

File name

Ia64_microsoft-windows-securestartup-core_31bf3856ad364e35_6.1.7601.19111_none_36e07dc450620d7a.manifest

File version

Not applicable

File size

9,060

Date (UTC)

05-Jan-2016

Time (UTC)

19:01

Platform

Not applicable

File name

Ia64_microsoft-windows-securestartup-core_31bf3856ad364e35_6.1.7601.23315_none_376e1d9d697c0fc7.manifest

File version

Not applicable

File size

9,060

Date (UTC)

05-Jan-2016

Time (UTC)

19:41

Platform

Not applicable

File name

Ia64_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.1.7601.23315_none_7220861537a0dd67.manifest

File version

Not applicable

File size

20,169

Date (UTC)

05-Jan-2016

Time (UTC)

19:43

Platform

Not applicable

File name

Ia64_microsoft-windows-tpm-tbs-core_31bf3856ad364e35_6.1.7601.23315_none_e6b64fec0a7d93f0.manifest

File version

Not applicable

File size

20,949

Date (UTC)

05-Jan-2016

Time (UTC)

19:44

Platform

Not applicable

File name

Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_de-de_5aa6546501c23e16.manifest

File version

Not applicable

File size

2,593

Date (UTC)

05-Jan-2016

Time (UTC)

20:19

Platform

Not applicable

File name

Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_en-us_03972a5df0a049db.manifest

File version

Not applicable

File size

2,593

Date (UTC)

05-Jan-2016

Time (UTC)

19:20

Platform

Not applicable

File name

Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_fr-fr_a619fd40e39951e2.manifest

File version

Not applicable

File size

2,593

Date (UTC)

05-Jan-2016

Time (UTC)

20:19

Platform

Not applicable

File name

Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_ja-jp_32677294ade6493b.manifest

File version

Not applicable

File size

2,593

Date (UTC)

05-Jan-2016

Time (UTC)

20:18

Platform

Not applicable

File name

Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_ko-kr_d5d14f49a0571051.manifest

File version

Not applicable

File size

2,593

Date (UTC)

05-Jan-2016

Time (UTC)

20:19

Platform

Not applicable

File name

Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_zh-cn_631d94cbd7c223ed.manifest

File version

Not applicable

File size

2,593

Date (UTC)

05-Jan-2016

Time (UTC)

20:18

Platform

Not applicable

File name

Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_zh-tw_6719d221d533005d.manifest

File version

Not applicable

File size

2,593

Date (UTC)

05-Jan-2016

Time (UTC)

20:18

Platform

Not applicable

File name

Ia64_tpm.inf_31bf3856ad364e35_6.1.7601.23315_none_aeb662eb7e84bd1f.manifest

File version

Not applicable

File size

2,065

Date (UTC)

05-Jan-2016

Time (UTC)

19:42

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,368

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

Wow64_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.1.7601.23315_none_d89227f52461079c.manifest

File version

Not applicable

File size

19,333

Date (UTC)

05-Jan-2016

Time (UTC)

19:11

Platform

Not applicable

File name

Wow64_microsoft-windows-tpm-tbs-core_31bf3856ad364e35_6.1.7601.23315_none_4d27f1cbf73dbe25.manifest

File version

Not applicable

File size

20,950

Date (UTC)

05-Jan-2016

Time (UTC)

19:10

Platform

Not applicable

x86 Windows 7

File property

Value

File name

Update.mum

File version

Not applicable

File size

21,351

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_01116c644dfa8c2191afd6fbb8518b34_31bf3856ad364e35_6.1.7601.23315_none_9098db066abb26bf.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_04c4291c4919e9f68b76c8d0365a38ef_31bf3856ad364e35_6.1.7601.23315_none_080feeaac2c95dfe.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_1c275fb7803f891205086c1d9072dfce_31bf3856ad364e35_6.1.7601.23315_none_eeb2d32373026acf.manifest

File version

Not applicable

File size

1,050

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_1c452cc8bb0fe872662405e4671e6d25_31bf3856ad364e35_6.1.7601.23315_none_9f916bc911191d8d.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_1f843a6cf87fd1afdff0e590ef15b050_31bf3856ad364e35_6.1.7601.23315_none_cb21a358ec55cc36.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_225d9e28aa18104e663605dfbc884085_31bf3856ad364e35_6.1.7601.23315_none_e71b1798a49569ac.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_25e151d69a299bdb7c22358840044d3d_31bf3856ad364e35_6.1.7601.23315_none_6b8a7deac6ee071a.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_26d2b8e4efa8ed4eabad490fbb049dbb_31bf3856ad364e35_6.1.7601.23315_none_4250a0a0baeb3c15.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_2d93b67e48956812675de5f109591c09_31bf3856ad364e35_6.1.7601.23315_none_76c7911f60f0dc06.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

Not applicable

File name

X86_38260c06d6b202eb29ef91fe5edbc36e_31bf3856ad364e35_6.1.7601.23315_none_a11e02b7e5e0bc81.manifest

File version

Not applicable

File size

645

Date (UTC)

06-Jan-2016

Time (UTC)

01:37

Platform

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