Symptoms

Assume that you have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Window 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. The computer is installed with Intel Shark Bay platform GPU model that uses Embedded DisplayPort (eDP). In this situation, you encounter one of the following issues:

  • On a desktop, you plug out an external display device, such as a monitor, and then plug in the same or another monitor, it shows a black screen.

  • On a laptop, you close the lid of the laptop,and then open it, it shows a black screen.


Cause

This issue occurs because the system does not send a DxgkDdiCommitVidPn call when a display device is unplugged or a laptop lid is closed.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2



A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

    6.1.760 1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.1.7601.18391

107,520

12-Feb-2014

02:02

x86

Dxgkrnl.sys

6.1.7601.18391

730,048

12-Feb-2014

02:09

x86

Dxgmms1.sys

6.1.7601.18391

219,072

12-Feb-2014

02:09

x86

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:32

Not applicable

Cdd.dll

6.1.7601.22596

107,520

12-Feb-2014

02:08

x86

Dxgkrnl.sys

6.1.7601.22596

730,560

12-Feb-2014

02:14

x86

Dxgmms1.sys

6.1.7601.22596

219,072

12-Feb-2014

02:14

x86

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:32

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.1.7601.17554

144,384

03-Feb-2011

11:25

x64

Dxgkrnl.sys

6.1.7601.18391

985,536

12-Feb-2014

02:40

x64

Dxgmms1.sys

6.1.7601.18391

265,152

12-Feb-2014

02:40

x64

Lddmcore.ptxml

Not applicable

1,151

08-Jul-2010

18:22

Not applicable

Cdd.dll

6.1.7601.17514

144,384

20-Nov-2010

12:55

x64

Dxgkrnl.sys

6.1.7601.22596

986,560

12-Feb-2014

02:40

x64

Dxgmms1.sys

6.1.7601.22596

265,152

12-Feb-2014

02:40

x64

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.1.7601.17514

347,136

20-Nov-2010

10:06

IA-64

Dxgkrnl.sys

6.1.7601.18391

2,506,176

12-Feb-2014

01:57

IA-64

Dxgmms1.sys

6.1.7601.18391

671,168

12-Feb-2014

01:57

IA-64

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Not applicable

Cdd.dll

6.1.7601.17514

347,136

20-Nov-2010

10:06

IA-64

Dxgkrnl.sys

6.1.7601.22596

2,508,736

12-Feb-2014

01:59

IA-64

Dxgmms1.sys

6.1.7601.22596

671,680

12-Feb-2014

01:59

IA-64

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Not applicable




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,867

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

X86_25c380377c967f5497451e1aecb5d272_31bf3856ad364e35_6.1.7601.18391_none_48185536ebbe738f.manifest

File version

Not applicable

File size

722

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

X86_53689c291860d138f8f4a6a19ec01061_31bf3856ad364e35_6.1.7601.22596_none_9d9e33ac86304940.manifest

File version

Not applicable

File size

696

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

X86_7cb6eb1a91f04f6778ae2063a5a1a1eb_31bf3856ad364e35_6.1.7601.22596_none_4684072c27e3bb3d.manifest

File version

Not applicable

File size

722

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

X86_a8a847dd698935d5ea412b4e0039c581_31bf3856ad364e35_6.1.7601.18391_none_afa6e29417f67cfd.manifest

File version

Not applicable

File size

696

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

X86_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_bf7d4f58bccea38a.manifest

File version

Not applicable

File size

1,181

Date (UTC)

12-Feb-2014

Time (UTC)

02:37

Platform

Not applicable

File name

X86_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_c00bef7bd5e7bf2e.manifest

File version

Not applicable

File size

1,181

Date (UTC)

12-Feb-2014

Time (UTC)

02:45

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_ad7667b84212915d.manifest

File version

Not applicable

File size

13,193

Date (UTC)

12-Feb-2014

Time (UTC)

02:39

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_ae0507db5b2bad01.manifest

File version

Not applicable

File size

13,193

Date (UTC)

12-Feb-2014

Time (UTC)

02:46

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_1f1880ea02655f684e99824a32a8bfe8_31bf3856ad364e35_6.1.7601.18391_none_69cfe94742a4dfc3.manifest

File version

Not applicable

File size

700

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Amd64_3ebb9c124b32eaf48e3ec6e801bd373f_31bf3856ad364e35_6.1.7601.18391_none_fc7f076345dcd123.manifest

File version

Not applicable

File size

726

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Amd64_64066fc68126819883af74436775f9fa_31bf3856ad364e35_6.1.7601.22596_none_ce333c3dc11a5d63.manifest

File version

Not applicable

File size

700

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Amd64_f530952af6082b4c8247e3e9521630ab_31bf3856ad364e35_6.1.7601.22596_none_873e7060d1820d7d.manifest

File version

Not applicable

File size

726

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Amd64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_1b9beadc752c14c0.manifest

File version

Not applicable

File size

1,183

Date (UTC)

12-Feb-2014

Time (UTC)

03:05

Platform

Not applicable

File name

Amd64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_1c2a8aff8e453064.manifest

File version

Not applicable

File size

1,183

Date (UTC)

12-Feb-2014

Time (UTC)

03:01

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_0995033bfa700293.manifest

File version

Not applicable

File size

13,309

Date (UTC)

12-Feb-2014

Time (UTC)

07:31

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_0a23a35f13891e37.manifest

File version

Not applicable

File size

13,309

Date (UTC)

12-Feb-2014

Time (UTC)

07:31

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,101

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_0cfb8903520f63979f3b2168b29d3bd1_31bf3856ad364e35_6.1.7601.18391_none_33cf75e37426730b.manifest

File version

Not applicable

File size

698

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Ia64_240b96211b6b65e114b5ce16bef716ca_31bf3856ad364e35_6.1.7601.22596_none_8009981a3f148ea2.manifest

File version

Not applicable

File size

724

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Ia64_5ec360b6ced1d009a024ea4279b38480_31bf3856ad364e35_6.1.7601.22596_none_d44d197083da5e7a.manifest

File version

Not applicable

File size

698

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Ia64_e8a1e3c875be360bef8b71d534cadb66_31bf3856ad364e35_6.1.7601.18391_none_9e054eb2cae40c3b.manifest

File version

Not applicable

File size

724

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Ia64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_bf7ef34ebcccac86.manifest

File version

Not applicable

File size

1,182

Date (UTC)

12-Feb-2014

Time (UTC)

02:25

Platform

Not applicable

File name

Ia64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_c00d9371d5e5c82a.manifest

File version

Not applicable

File size

1,182

Date (UTC)

12-Feb-2014

Time (UTC)

02:31

Platform

Not applicable

File name

Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_ad780bae42109a59.manifest

File version

Not applicable

File size

13,307

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_ae06abd15b29b5fd.manifest

File version

Not applicable

File size

13,307

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,469

Date (UTC)

12-Feb-2014

Time (UTC)

07:24

Platform

Not applicable



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.




Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×