Symptoms

Consider the following scenario:

  • You have a Windows 8.1-based or Windows 7-based computer that uses AMD Beema.

  • You connect multiple Bluetooth devices to the computer, and they are connected to the same universal serial bus (USB) hub.

  • You put the computer in to sleep or hibernate state, and then resume the computer.

In this scenario, some Bluetooth devices cannot be recognized and therefore cannot be used.

Cause

This issue occurs because of a bug in the USB hub low level driver.

Resolution

Update information

To resolve this issue, install the following update in Windows 8.1:

2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information for Windows 8.1 and Windows 7

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 for Windows 8.1 or Service Pack 1 for Windows 7 installed.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.


The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information notes

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Usbd.sys

6.3.9600.17098

23,896

18-Apr-2014

13:29

x86

Usbehci.sys

6.3.9600.17098

72,536

18-Apr-2014

13:29

x86

Usbhub.sys

6.3.9600.17098

337,752

18-Apr-2014

13:29

x86

Usbohci.sys

6.3.9600.16384

22,016

22-Aug-2013

04:11

x86

Usbport.sys

6.3.9600.17098

382,296

18-Apr-2014

13:29

x86

Usbuhci.sys

6.3.9600.17098

26,112

18-Apr-2014

10:54

x86

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Usbd.sys

6.3.9600.17098

27,992

18-Apr-2014

14:46

x64

Usbehci.sys

6.3.9600.17098

89,944

18-Apr-2014

14:46

x64

Usbhub.sys

6.3.9600.17098

418,136

18-Apr-2014

14:46

x64

Usbohci.sys

6.3.9600.16384

30,208

22-Aug-2013

11:39

x64

Usbport.sys

6.3.9600.17098

440,664

18-Apr-2014

14:46

x64

Usbuhci.sys

6.3.9600.17098

37,376

18-Apr-2014

12:14

x64

Windows 7 file information notes

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7601.22526

76,288

27-Nov-2013

01:18

x86

Usbhub.sys

6.1.7601.22701

259,072

26-May-2014

01:30

x86

Usbd.sys

6.1.7601.22526

6,016

27-Nov-2013

01:18

Not applicable

Usbehci.sys

6.1.7601.22701

46,592

26-May-2014

01:29

x86

Usbhub.sys

6.1.7601.22701

259,072

26-May-2014

01:30

x86

Usbohci.sys

6.1.7601.22526

20,480

27-Nov-2013

01:18

x86

Usbport.sys

6.1.7601.22701

285,696

26-May-2014

01:29

x86

Usbuhci.sys

6.1.7601.22526

24,576

27-Nov-2013

01:18

x86

Usbccgp.sys

6.1.7601.22526

76,288

27-Nov-2013

01:18

x86

Usbhub.sys

6.1.7601.22701

259,072

26-May-2014

01:30

x86

Usbport.inf_loc

Not applicable

24,226

20-Nov-2010

12:38

Not applicable

Usbport.inf_loc

Not applicable

26,754

20-Nov-2010

12:47

Not applicable

Usbport.inf_loc

Not applicable

24,276

20-Nov-2010

12:47

Not applicable

Usbport.inf_loc

Not applicable

24,720

20-Nov-2010

12:02

Not applicable

Usbport.inf_loc

Not applicable

25,244

20-Nov-2010

12:47

Not applicable

Usbport.inf_loc

Not applicable

24,236

20-Nov-2010

12:10

Not applicable

Usbport.inf_loc

Not applicable

26,234

20-Nov-2010

12:01

Not applicable

Usbport.inf_loc

Not applicable

24,266

20-Nov-2010

12:40

Not applicable

Usbport.inf_loc

Not applicable

24,684

20-Nov-2010

12:09

Not applicable

Usbport.inf_loc

Not applicable

24,236

20-Nov-2010

12:47

Not applicable

Usbport.inf_loc

Not applicable

24,450

20-Nov-2010

12:55

Not applicable

Usbport.inf_loc

Not applicable

24,516

20-Nov-2010

12:49

Not applicable

Usbport.inf_loc

Not applicable

24,186

20-Nov-2010

12:10

Not applicable

Usbport.inf_loc

Not applicable

24,164

20-Nov-2010

13:43

Not applicable

Usbport.inf_loc

Not applicable

24,236

20-Nov-2010

12:47

Not applicable

Usbport.inf_loc

Not applicable

24,386

20-Nov-2010

12:47

Not applicable

Usbport.inf_loc

Not applicable

24,950

20-Nov-2010

12:55

Not applicable

Usbport.inf_loc

Not applicable

24,286

20-Nov-2010

12:48

Not applicable

Usbport.inf_loc

Not applicable

26,244

20-Nov-2010

12:47

Not applicable

Usbport.inf_loc

Not applicable

25,504

20-Nov-2010

12:55

Not applicable

Usbport.inf_loc

Not applicable

24,270

20-Nov-2010

12:55

Not applicable

Usbport.inf_loc

Not applicable

26,240

20-Nov-2010

12:58

Not applicable

Usbport.inf_loc

Not applicable

24,172

20-Nov-2010

13:44

Not applicable

Usbport.inf_loc

Not applicable

24,182

20-Nov-2010

13:44

Not applicable

Usbd.sys

6.1.7601.22526

6,016

27-Nov-2013

01:18

Not applicable

Usbehci.sys

6.1.7601.22701

46,592

26-May-2014

01:29

x86

Usbhub.sys

6.1.7601.22701

259,072

26-May-2014

01:30

x86

Usbohci.sys

6.1.7601.22526

20,480

27-Nov-2013

01:18

x86

Usbport.sys

6.1.7601.22701

285,696

26-May-2014

01:29

x86

Usbuhci.sys

6.1.7601.22526

24,576

27-Nov-2013

01:18

x86



For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7601.22526

99,840

27-Nov-2013

01:42

x64

Usbhub.sys

6.1.7601.22701

343,552

26-May-2014

01:47

x64

Usbd.sys

6.1.7601.22526

7,808

27-Nov-2013

01:42

x64

Usbehci.sys

6.1.7601.22701

56,320

26-May-2014

01:47

x64

Usbhub.sys

6.1.7601.22701

343,552

26-May-2014

01:47

x64

Usbohci.sys

6.1.7601.22526

25,600

27-Nov-2013

01:42

x64

Usbport.sys

6.1.7601.22701

327,168

26-May-2014

01:47

x64

Usbuhci.sys

6.1.7601.22526

30,720

27-Nov-2013

01:42

x64

Usbccgp.sys

6.1.7601.22526

99,840

27-Nov-2013

01:42

x64

Usbhub.sys

6.1.7601.22701

343,552

26-May-2014

01:47

x64

Usbport.inf_loc

Not applicable

24,226

20-Nov-2010

13:29

Not applicable

Usbport.inf_loc

Not applicable

26,754

20-Nov-2010

13:32

Not applicable

Usbport.inf_loc

Not applicable

24,276

20-Nov-2010

13:28

Not applicable

Usbport.inf_loc

Not applicable

24,720

20-Nov-2010

13:12

Not applicable

Usbport.inf_loc

Not applicable

25,244

20-Nov-2010

13:28

Not applicable

Usbport.inf_loc

Not applicable

24,236

20-Nov-2010

13:04

Not applicable

Usbport.inf_loc

Not applicable

26,234

20-Nov-2010

13:08

Not applicable

Usbport.inf_loc

Not applicable

24,266

20-Nov-2010

13:28

Not applicable

Usbport.inf_loc

Not applicable

24,684

20-Nov-2010

13:09

Not applicable

Usbport.inf_loc

Not applicable

24,236

20-Nov-2010

13:33

Not applicable

Usbport.inf_loc

Not applicable

24,450

20-Nov-2010

13:35

Not applicable

Usbport.inf_loc

Not applicable

24,516

20-Nov-2010

13:40

Not applicable

Usbport.inf_loc

Not applicable

24,186

20-Nov-2010

13:03

Not applicable

Usbport.inf_loc

Not applicable

24,164

20-Nov-2010

14:28

Not applicable

Usbport.inf_loc

Not applicable

24,236

20-Nov-2010

13:31

Not applicable

Usbport.inf_loc

Not applicable

24,386

20-Nov-2010

13:30

Not applicable

Usbport.inf_loc

Not applicable

24,950

20-Nov-2010

13:46

Not applicable

Usbport.inf_loc

Not applicable

24,286

20-Nov-2010

13:38

Not applicable

Usbport.inf_loc

Not applicable

26,244

20-Nov-2010

13:42

Not applicable

Usbport.inf_loc

Not applicable

25,504

20-Nov-2010

13:46

Not applicable

Usbport.inf_loc

Not applicable

24,270

20-Nov-2010

13:37

Not applicable

Usbport.inf_loc

Not applicable

26,240

20-Nov-2010

13:47

Not applicable

Usbport.inf_loc

Not applicable

24,172

20-Nov-2010

14:32

Not applicable

Usbport.inf_loc

Not applicable

24,182

20-Nov-2010

14:28

Not applicable

Usbd.sys

6.1.7601.22526

7,808

27-Nov-2013

01:42

x64

Usbehci.sys

6.1.7601.22701

56,320

26-May-2014

01:47

x64

Usbhub.sys

6.1.7601.22701

343,552

26-May-2014

01:47

x64

Usbohci.sys

6.1.7601.22526

25,600

27-Nov-2013

01:42

x64

Usbport.sys

6.1.7601.22701

327,168

26-May-2014

01:47

x64

Usbuhci.sys

6.1.7601.22526

30,720

27-Nov-2013

01:42

x64





Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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