This article describes an issue that occurs after an administrator resets a user's password on a domain controller that is upgraded to Windows Server 2012 R2. An update is available to resolve this issue, and the update has prerequisites.

Symptoms

Assume that a domain controller is upgraded from an earlier version of Windows Server to Windows Server 2012 R2. After an administrator resets a user's password in the domain, the user cannot access Windows Data Protection API (DPAPI) protected data. For example, the user cannot access the certificate private key.

Note This issue may occur when users change their password by themselves.

Cause

This issue occurs because of an incompatibility in the authentication mechanism that is used by domain controllers. If DPAPI keys are backed up on domain controllers that are running on pre-Windows Server 2012-based servers, and the same keys are retrieved from domain controllers after an upgrade to Windows Server 2012 R2, key retrieval fails after an administrator changes a user's password. 

Resolution

Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

To resolve this issue, apply the update that is described in this article on the Windows Server 2012 R2-based domain controller. Even though this issue has only been observed in Windows Server 2012 R2, the update also applies to Windows 8.1 and Windows RT 8.1.

How to obtain the update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you must have the following update installed:

April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355)

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this update.

Replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16xxx

    Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.17 xxx

    Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Dpapisrv.dll

6.3.9600.17707

147,968

17-Feb-2015

23:19

x86

Cng.sys

6.3.9600.17633

478,776

15-Jan-2015

22:37

x86

Ksecpkg.sys

6.3.9600.17631

148,288

15-Jan-2015

22:37

x86

Lsasrv.dll

6.3.9600.17415

1,117,696

29-Oct-2014

01:03

x86

Adtschema.dll

6.3.9600.17415

736,768

29-Oct-2014

02:06

x86

Msaudite.dll

6.3.9600.17415

154,112

29-Oct-2014

02:06

x86

Msobjs.dll

6.3.9600.16384

61,952

22-Aug-2013

04:17

x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Certcli.dll

6.3.9600.17704

445,440

13-Feb-2015

02:22

x64

Dpapisrv.dll

6.3.9600.17707

186,368

17-Feb-2015

23:19

x64

Cng.sys

6.3.9600.17633

563,504

15-Jan-2015

22:43

x64

Ksecpkg.sys

6.3.9600.17631

177,984

15-Jan-2015

22:43

x64

Lsasrv.dll

6.3.9600.17415

1,441,792

29-Oct-2014

01:31

x64

Adtschema.dll

6.3.9600.17415

736,768

29-Oct-2014

02:50

x64

Msaudite.dll

6.3.9600.17415

154,112

29-Oct-2014

02:51

x64

Msobjs.dll

6.3.9600.16384

61,952

22-Aug-2013

11:46

x64

Ocspisapi.dll

6.3.9600.17415

293,376

29-Oct-2014

01:43

x64

Ocspisapictrs.h

Not applicable

1,421

18-Jun-2013

15:06

Not applicable

Ocspisapictrs.ini

Not applicable

2,636

18-Jun-2013

15:06

Not applicable

Ocspsvcctrs.ini

Not applicable

2,960

22-Aug-2013

19:26

Not applicable

Ocspsvcctrs.ini

Not applicable

3,134

22-Aug-2013

19:44

Not applicable

Ocspsvcctrs.ini

Not applicable

2,918

22-Aug-2013

12:30

Not applicable

Ocspsvcctrs.ini

Not applicable

3,210

22-Aug-2013

19:43

Not applicable

Ocspsvcctrs.ini

Not applicable

3,098

22-Aug-2013

19:30

Not applicable

Ocspsvcctrs.ini

Not applicable

3,028

22-Aug-2013

19:46

Not applicable

Ocspsvcctrs.ini

Not applicable

3,140

22-Aug-2013

19:31

Not applicable

Ocspsvcctrs.ini

Not applicable

2,642

22-Aug-2013

19:30

Not applicable

Ocspsvcctrs.ini

Not applicable

2,576

22-Aug-2013

19:31

Not applicable

Ocspsvcctrs.ini

Not applicable

3,026

22-Aug-2013

19:23

Not applicable

Ocspsvcctrs.ini

Not applicable

3,028

22-Aug-2013

19:23

Not applicable

Ocspsvcctrs.ini

Not applicable

3,188

22-Aug-2013

19:23

Not applicable

Ocspsvcctrs.ini

Not applicable

3,126

22-Aug-2013

19:33

Not applicable

Ocspsvcctrs.ini

Not applicable

3,064

22-Aug-2013

19:36

Not applicable

Ocspsvcctrs.ini

Not applicable

3,092

22-Aug-2013

19:36

Not applicable

Ocspsvcctrs.ini

Not applicable

2,828

22-Aug-2013

19:32

Not applicable

Ocspsvcctrs.ini

Not applicable

2,464

22-Aug-2013

19:20

Not applicable

Ocspsvcctrs.ini

Not applicable

2,480

22-Aug-2013

19:20

Not applicable

Ocspsvcctrs.ini

Not applicable

2,460

22-Aug-2013

19:21

Not applicable

Ocspsvc.exe

6.3.9600.17415

219,136

29-Oct-2014

02:19

x64

Ocspsvcctrs.h

Not applicable

1,569

18-Jun-2013

15:06

Not applicable

Ocspsvcctrs.ini

Not applicable

2,918

18-Jun-2013

15:06

Not applicable

Certcli.dll

6.3.9600.17704

324,096

13-Feb-2015

01:46

x86

Adtschema.dll

6.3.9600.17415

736,768

29-Oct-2014

02:06

x86

Msaudite.dll

6.3.9600.17415

154,112

29-Oct-2014

02:06

x86

Msobjs.dll

6.3.9600.16384

61,952

22-Aug-2013

04:17

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Dpapisrv.dll

6.3.9600.17707

130,560

17-Feb-2015

23:16

Not applicable

Cng.sys

6.3.9600.17633

414,744

15-Jan-2015

22:48

Not applicable

Ksecpkg.sys

6.3.9600.17631

150,864

15-Jan-2015

22:48

Not applicable

Lsasrv.dll

6.3.9600.17396

995,328

08-Oct-2014

05:30

Not applicable

Adtschema.dll

6.3.9600.17396

736,768

08-Oct-2014

06:14

Not applicable

Msaudite.dll

6.3.9600.17396

154,112

08-Oct-2014

06:14

Not applicable

Msobjs.dll

6.3.9600.16384

61,952

22-Aug-2013

03:17

Not applicable

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_0d736c90fb5ef7ee3cfc856d99cdf7f9_31bf3856ad364e35_6.3.9600.17707_none_18c0abc611483105.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_0f18a8f60c7f3f0baede86fff135fd34_31bf3856ad364e35_6.3.9600.17707_none_84a1c36db3007e93.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_1026f068009398e364c7cb2d1c26aec9_31bf3856ad364e35_6.3.9600.17707_none_767e2af2145f3faa.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_12e5bab5745d1beb72970c05965dd1c8_31bf3856ad364e35_6.3.9600.17707_none_5164ab24c6cc8903.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_2a5bec5b8754decfed4d257ec0f1f51f_31bf3856ad364e35_6.3.9600.17707_none_d242c43f99f8256e.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_2bd9df31b0ad1bdaaede6208d9e03d5e_31bf3856ad364e35_6.3.9600.17707_none_a0443390defe12c3.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_2dc4a89990acb90042b9b561cf65a25e_31bf3856ad364e35_6.3.9600.17707_none_bde27ed7c2f4a8fd.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_447358e45825f109954685f251d0f8da_31bf3856ad364e35_6.3.9600.17707_none_6edf1450e1136e89.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_5388714c3bd1123a3f4aa6f24ea2e972_31bf3856ad364e35_6.3.9600.17707_none_4996824d52fcc2ff.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_5e71ff6fc0711060d0f09d29d88cf61e_31bf3856ad364e35_6.3.9600.17707_none_36c33fb1dd098a74.manifest

File version

Not applicable

File size

1,035

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_649445ea4729bd7d3b2b91021a171068_31bf3856ad364e35_6.3.9600.17707_none_663239f8c25a1592.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_8578ff234cd228e1115a62850da3b7fd_31bf3856ad364e35_6.3.9600.17707_none_80a6021c9d41f39d.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_93955c90c3068d965ac9cd470637da0f_31bf3856ad364e35_6.3.9600.17707_none_b6e0d583f6277e70.manifest

File version

Not applicable

File size

701

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_ab56aa134f33adeb4b2c5607b660a710_31bf3856ad364e35_6.3.9600.17707_none_dd34a3aa24712ca1.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_ac7f7d2f945099e767bac11c20d1b2c2_31bf3856ad364e35_6.3.9600.17707_none_29f129d67aa54463.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_b76632ba93133e0ed3dec785a29849bb_31bf3856ad364e35_6.3.9600.17707_none_a04b10af0de76945.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_c27aec09f4222276f3ae48dc5b18fb00_31bf3856ad364e35_6.3.9600.17707_none_372845f94bbac754.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_c9facc4cc10a3e7396866325467bc0c3_31bf3856ad364e35_6.3.9600.17707_none_1fe22f8ce88e420d.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_ce10ed215e141af8d7eac848556c5e40_31bf3856ad364e35_6.3.9600.17707_none_06736b8decae40d8.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_dc8c96d295831cf9d7c4ac4fc8303289_31bf3856ad364e35_6.3.9600.17707_none_267c0be6821522c0.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_de1a9b783a75220684edfee449ff1b88_31bf3856ad364e35_6.3.9600.17707_none_3a9ebd346c635055.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_e4a71d467b00d270a582ef65ee97bf25_31bf3856ad364e35_6.3.9600.17707_none_e5baf1b84164ab22.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_e70ad4e3748edcbeadf2bcb4a41b0df2_31bf3856ad364e35_6.3.9600.17707_none_ab14ed6d043d5556.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_f3211c37951d18ea240c8844ef0174a8_31bf3856ad364e35_6.3.9600.17707_none_04a5a16364c91866.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_ffe6227e16827ceb4e6c60ce4d3cdc61_31bf3856ad364e35_6.3.9600.17707_none_fff14546c53af06a.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

X86_microsoft-windows-dpapisrv-dll_31bf3856ad364e35_6.3.9600.17707_none_a8ad7f2fd7388944.manifest

File version

Not applicable

File size

2,918

Date (UTC)

18-Feb-2015

Time (UTC)

00:27

File name

X86_microsoft-windows-lsa_31bf3856ad364e35_6.3.9600.17707_none_3b43c0577821482e.manifest

File version

Not applicable

File size

94,813

Date (UTC)

18-Feb-2015

Time (UTC)

08:06

File name

X86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.3.9600.17707_none_5c3bafe393c384b4.manifest

File version

Not applicable

File size

552,245

Date (UTC)

18-Feb-2015

Time (UTC)

08:06

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_02deb394076b2c86d2e97af80cb38a90_31bf3856ad364e35_6.3.9600.17707_none_56df9012370d5204.manifest

File version

Not applicable

File size

713

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_02f406d7fcbf0c5d4ddb46c5fcc55beb_31bf3856ad364e35_6.3.9600.17707_none_e25786a3b93c539c.manifest

File version

Not applicable

File size

707

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_033425fb73021f67ebf6ad83cf11dab0_31bf3856ad364e35_6.3.9600.17707_none_5acde9e3748fbf3d.manifest

File version

Not applicable

File size

713

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_08650b051c1e09a8d6108c49708c4054_31bf3856ad364e35_6.3.9600.17707_none_383d05ada154ab89.manifest

File version

Not applicable

File size

713

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_0d736c90fb5ef7ee3cfc856d99cdf7f9_31bf3856ad364e35_6.3.9600.17707_none_74df4749c9a5a23b.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_0f18a8f60c7f3f0baede86fff135fd34_31bf3856ad364e35_6.3.9600.17707_none_e0c05ef16b5defc9.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_1026f068009398e364c7cb2d1c26aec9_31bf3856ad364e35_6.3.9600.17707_none_d29cc675ccbcb0e0.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_12e5bab5745d1beb72970c05965dd1c8_31bf3856ad364e35_6.3.9600.17707_none_ad8346a87f29fa39.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_151df2ddd634103d713fb51f832cb4f4_31bf3856ad364e35_6.3.9600.17707_none_03c703ffe59acb3a.manifest

File version

Not applicable

File size

695

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_15722b35cb11931b0760adf42b60fc85_31bf3856ad364e35_6.3.9600.17707_none_20ea90a76c58e738.manifest

File version

Not applicable

File size

713

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_211f3021b51b294db9e890c48e3c6955_31bf3856ad364e35_6.3.9600.17707_none_47f6b5e247f78d78.manifest

File version

Not applicable

File size

707

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_2a5bec5b8754decfed4d257ec0f1f51f_31bf3856ad364e35_6.3.9600.17707_none_2e615fc3525596a4.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_2bd9df31b0ad1bdaaede6208d9e03d5e_31bf3856ad364e35_6.3.9600.17707_none_fc62cf14975b83f9.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_2beecdb8e9324c23554745dc20a42a41_31bf3856ad364e35_6.3.9600.17707_none_17312a29d68c64f5.manifest

File version

Not applicable

File size

713

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_2dc4a89990acb90042b9b561cf65a25e_31bf3856ad364e35_6.3.9600.17707_none_1a011a5b7b521a33.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_307617eebeed9f1e3c1f643c7153d2cc_31bf3856ad364e35_6.3.9600.17707_none_e65833988699da49.manifest

File version

Not applicable

File size

705

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_3bb701502c91973f7b3b9446a2a93fd7_31bf3856ad364e35_6.3.9600.17707_none_2a6f5a6087edaaf1.manifest

File version

Not applicable

File size

707

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_3edab6ef53d3cf5c6e2744ecbd699662_31bf3856ad364e35_6.3.9600.17707_none_317ca0976e5e6ba9.manifest

File version

Not applicable

File size

707

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_447358e45825f109954685f251d0f8da_31bf3856ad364e35_6.3.9600.17707_none_cafdafd49970dfbf.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_5388714c3bd1123a3f4aa6f24ea2e972_31bf3856ad364e35_6.3.9600.17707_none_a5b51dd10b5a3435.manifest

File version

Not applicable

File size

711

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_543019b0fea8a759e8b5df9de33cf994_31bf3856ad364e35_6.3.9600.17707_none_583700ae3c06f7c6.manifest

File version

Not applicable

File size

713

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Amd64_58c427e4f0e5ffb1299c230a79cdb6b0_31bf3856ad364e35_6.3.9600.17707_none_6e5fa3359e27bbb6.manifest

File version

Not applicable

File size

707

Date (UTC)

18-Feb-2015

Time (UTC)

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08:00

File name

Arm_e725150195d8e6cbbd1247134cf70087_31bf3856ad364e35_6.3.9600.17707_none_7dd50223771354f2.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:00

File name

Arm_e911b677216264e1b3840c6ca2658b2d_31bf3856ad364e35_6.3.9600.17707_none_733ee78ed1b4109f.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:00

File name

Arm_f4698330930cca59d323dac6e61edca0_31bf3856ad364e35_6.3.9600.17707_none_8c86952942497dbe.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:00

File name

Arm_faf17260022b8d7b2b0a969c5b35f367_31bf3856ad364e35_6.3.9600.17707_none_ba8599c3dc64cdf2.manifest

File version

Not applicable

File size

709

Date (UTC)

18-Feb-2015

Time (UTC)

08:00

File name

Arm_microsoft-windows-dpapisrv-dll_31bf3856ad364e35_6.3.9600.17707_none_a8aff187d735a80a.manifest

File version

Not applicable

File size

2,918

Date (UTC)

18-Feb-2015

Time (UTC)

00:15

File name

Arm_microsoft-windows-lsa_31bf3856ad364e35_6.3.9600.17707_none_3b4632af781e66f4.manifest

File version

Not applicable

File size

94,813

Date (UTC)

18-Feb-2015

Time (UTC)

08:01

File name

Arm_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.3.9600.17707_none_5c3e223b93c0a37a.manifest

File version

Not applicable

File size

552,245

Date (UTC)

18-Feb-2015

Time (UTC)

08:01


Workaround

To work around this issue, revert to the user's old password.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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