Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You have a computer that has an Intel H61 motherboard and 5 gigabytes (GB) of memory (4 GB + 1 GB).

  • You try to install a 32-bit version of Windows 7 on the computer.

In this scenario, the computer crashes during the startup process after the "copying files" stage. Therefore, the installation is not completed.

Notes If you remove the additional 1 GB of memory, the operating system installation can be completed successfully.

Cause

This issue occurs because the operating system does not successfully calculate the number of large pages that are needed.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 with Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Installation instructions

To install this hotfix, you can use one of the following methods:

  • To install this hotfix in the ordinary way,¬†follow these¬†steps:

    1. Remove the 1 GB memory.

    2. Install the operating system.

    3. Install the hotfix after the system installation is completed.

    4. Add the 1 GB memory back to the computer.

  • To convert this hotfix into .wim files, follow these steps:

    1. Copy the contents of the Windows installation ISO image file to a folder. For example, copy the file to C:\WorkingDir.

    2. Extract Hotfix_name.cab to a folder. For example, copy the file to C:\kb2550631.

    3. Create a temporary mount directory. For example, create C:\temp\mount.

    4. Mount Boot.wim by using a DISM command. To do this, open a Command Prompt window, type the following command, and then press Enter:

      DISM /mount-wim /wimfile: C:\WorkingDir\sources\Boot.wim /index:2 /mountdir:C:\temp\mount

      Note You may have several indexes. If there are two indexes, mount index 2. You can obtain a list of the indexes by running a DISM command. To do this, open a Command Prompt window, type the following command, and then press Enter:

      DISM /get-wiminfo /wimfile: C:\WorkingDir\sources\Boot.wim

    5. Add the package by using a DISM command. To do this, open a Command Prompt window, type the following command, and then press Enter:

      DISM /image:C:\temp\mount /Add-Package /PackagePath:C:\kb2550631\Hotfixname.cab

    6. Use a DISM command to unmount Boot.wim. To do this, open a Command Prompt window, type the following command, and then press Enter:

      DISM /unmount-Wim /mountdir:C:\temp\mount /commit

    7. Do the same operation to Install.wim.

      Note You have to specify the Windows edition for which you have a product key. For example, if you use Windows 7 Ultimate, the index number for that product is needed. Additionally, you should specify the /index:number. Otherwise, this hotfix may not be in the index that you select to install.

    8. Create the ISO file by using the Automated Installation Kit (AIK) for Windows 7 or the OEM Preinstallation Kit (OPK).

      For more information about the AIK for Windows 7, visit the following Microsoft website:

      The Windows Automated Installation Kit (AIK) for Windows 7
      For more information about the OEM Preinstallation Kit, visit the following Microsoft website:

      The Windows OEM Preinstallation Kit (Windows OPK)

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7

    RTM

    GDR

    6.1.760
    0.
    20xxx

    Windows 7

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Ntoskrnl.exe

6.1.7600.16818

11,176,832

20-May-2011

11:53

Ntoskrnl.exe

6.1.7600.20970

11,132,800

20-May-2011

11:47

Ntoskrnl.exe

6.1.7601.17619

11,118,464

20-May-2011

11:54

Ntoskrnl.exe

6.1.7601.21731

11,118,976

20-May-2011

15:17

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

X86_0b8494dbca8a356b75092dec9edb979a_31bf3856ad364e35_6.1.7600.16818_none_a9a0976f4a919464.manifest

File version

Not applicable

File size

697

Date (UTC)

21-May-2011

Time (UTC)

00:11

File name

X86_34bae623c55718e3629810d9212d6aa1_31bf3856ad364e35_6.1.7600.20970_none_3efccbf4bc6be043.manifest

File version

Not applicable

File size

697

Date (UTC)

21-May-2011

Time (UTC)

00:11

File name

X86_a92a2d0d16c8e436c4ef4901c0eba088_31bf3856ad364e35_6.1.7601.21731_none_d110f2c5b1b8f384.manifest

File version

Not applicable

File size

697

Date (UTC)

21-May-2011

Time (UTC)

00:11

File name

X86_aed5058efde001cf713d603860d9269f_31bf3856ad364e35_6.1.7601.17619_none_8dcdb604cb3161b6.manifest

File version

Not applicable

File size

697

Date (UTC)

21-May-2011

Time (UTC)

00:11

File name

X86_e552cdc647ff1839d0fe779770be9639_31bf3856ad364e35_6.1.7600.16691_none_328fb89470173739.manifest

File version

Not applicable

File size

717

Date (UTC)

21-May-2011

Time (UTC)

00:11

File name

X86_e8fbba93daf192ecaa483db1b3be6e89_31bf3856ad364e35_6.1.7600.20970_none_e1b9ab0faa9a8166.manifest

File version

Not applicable

File size

717

Date (UTC)

21-May-2011

Time (UTC)

00:11

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16818_none_6c557194153b220a.manifest

File version

Not applicable

File size

16,151

Date (UTC)

20-May-2011

Time (UTC)

12:32

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20970_none_6c962c872e909ec2.manifest

File version

Not applicable

File size

16,151

Date (UTC)

20-May-2011

Time (UTC)

12:44

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17619_none_6e3ccee41260a74d.manifest

File version

Not applicable

File size

16,151

Date (UTC)

20-May-2011

Time (UTC)

12:26

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21731_none_6ea8c9872b95b441.manifest

File version

Not applicable

File size

16,151

Date (UTC)

20-May-2011

Time (UTC)

15:58

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16691_none_83c584548fc7607d.manifest

File version

Not applicable

File size

8,047

Date (UTC)

20-Oct-2010

Time (UTC)

05:25

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.20970_none_8463c479a8d5a95c.manifest

File version

Not applicable

File size

8,047

Date (UTC)

20-May-2011

Time (UTC)

12:33

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