Certain user folders are absent from the user profile in Windows 7 or in Windows Server 2008 R2 if the folders are excluded from the roaming profile

Symptoms

Assume that you are using the Exclude directories in roaming profile Group Policy setting to exclude some default user folders such as My Music from the roaming profile of a user in an Active Directory domain environment. The user uses his/her credential to log on a Windows 7-based or Windows Server 2008 R2-based client computer. In this situation, the default folders that are excluded by using the Group Policy setting are absent from the user profile.

Notes

  • The excluded default folders still exist in the user profile on the first Windows 7-based or Windows Server 2008 R2-based client computer that the user logged on to.

  • This issue only occurs when the following conditions are true:

    • The excluded folder is a known folder.

    • The excluded folder is present in the default profile.

    • The excluded folder is a per-user folder.

    • The excluded folder is a child folder of the profile directory.

Cause

This issue occurs because the user profile on a Windows 7-based or Windows Server 2008 R2-based client computer is copied directly from the domain database when a roaming profile of the user exists in the domain.

By default, no roaming profile of the user exists when the user logs on to the domain from a Windows 7-based or Windows Server 2008 R2-based client computer for the first time. Therefore, the user profile is generated from the local default user profile that contains all default folders. However, the excluded folders are not uploaded to the roaming profile when the user logs off. Instead, these folders are cached locally.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Profsvc.dll

6.1.7600.21031

165,376

18-Aug-2011

04:28

x86

Profsvc.dll

6.1.7601.21793

165,376

18-Aug-2011

05:26

x86

Userenv.dll

6.1.7600.21031

82,944

18-Aug-2011

04:28

x86

Userenv.dll

6.1.7601.21793

83,968

18-Aug-2011

05:27

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profsvc.dll

6.1.7600.21031

210,944

18-Aug-2011

05:50

x64

Profsvc.dll

6.1.7601.21793

210,944

18-Aug-2011

05:56

x64

Userenv.dll

6.1.7600.21031

111,616

18-Aug-2011

05:51

x64

Userenv.dll

6.1.7601.21793

111,616

18-Aug-2011

05:58

x64

Userenv.dll

6.1.7600.21031

82,944

18-Aug-2011

04:28

x86

Userenv.dll

6.1.7601.21793

83,968

18-Aug-2011

05:27

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profsvc.dll

6.1.7600.21031

452,096

18-Aug-2011

04:29

IA-64

Profsvc.dll

6.1.7601.21793

452,096

18-Aug-2011

04:28

IA-64

Userenv.dll

6.1.7600.21031

222,208

18-Aug-2011

04:31

IA-64

Userenv.dll

6.1.7601.21793

222,208

18-Aug-2011

04:29

IA-64

Userenv.dll

6.1.7600.21031

82,944

18-Aug-2011

04:28

x86

Userenv.dll

6.1.7601.21793

83,968

18-Aug-2011

05:27

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the Exclude directories in roaming profile Group Policy setting, visit the following Microsoft website:

General information about the "Exclude directories in roaming profile" Group Policy settingFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_0c220be067eb5efa59f25b927d68ac77_31bf3856ad364e35_7.1.7601.21793_none_8daadbfe3730530f.manifest

File version

Not Applicable

File size

695

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

X86_1f089ccb0cdf5308c533d692b2ef8688_31bf3856ad364e35_6.1.7600.21031_none_b3beefc9b8fd506d.manifest

File version

Not Applicable

File size

695

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

X86_5439d75b6b89b9f729bbe6611391550a_31bf3856ad364e35_6.1.7600.21031_none_4a376f85ce9c34a4.manifest

File version

Not Applicable

File size

695

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

X86_c465baa216ce8378a2a774298061b77b_31bf3856ad364e35_6.1.7601.21793_none_53d6df6cc708373f.manifest

File version

Not Applicable

File size

695

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

X86_d7299d7200ae8cdc7b91827240ee3680_31bf3856ad364e35_6.1.7601.21793_none_9535484e8495776b.manifest

File version

Not Applicable

File size

695

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

X86_dbe12cd60b84e575e2cf98edbfe7d126_31bf3856ad364e35_7.1.7600.21031_none_2d2a7600ca60688b.manifest

File version

Not Applicable

File size

695

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21031_none_fc433a6facf974d8.manifest

File version

Not Applicable

File size

39,922

Date (UTC)

18-Aug-2011

Time (UTC)

08:45

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21793_none_fdeae05faa4e87d6.manifest

File version

Not Applicable

File size

39,922

Date (UTC)

18-Aug-2011

Time (UTC)

08:45

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_6.1.7600.21031_none_90d24d75c58f42d1.manifest

File version

Not Applicable

File size

10,305

Date (UTC)

18-Aug-2011

Time (UTC)

04:54

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.21793_none_9279f365c2e455cf.manifest

File version

Not Applicable

File size

10,305

Date (UTC)

18-Aug-2011

Time (UTC)

06:06

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_7.1.7600.21031_none_8242c9bb5075eba0.manifest

File version

Not Applicable

File size

10,011

Date (UTC)

18-Aug-2011

Time (UTC)

04:53

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_7.1.7601.21793_none_83ea6fab4dcafe9e.manifest

File version

Not Applicable

File size

10,011

Date (UTC)

18-Aug-2011

Time (UTC)

05:59

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0012b7bd07f3fa444675e79c085a7ad1_31bf3856ad364e35_6.1.7601.21793_none_649f555622a0f50a.manifest

File version

Not Applicable

File size

699

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Amd64_1a5383da8aeca78952a325e64ad1eeee_31bf3856ad364e35_6.1.7600.21031_none_637822903e7ad46d.manifest

File version

Not Applicable

File size

699

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Amd64_206e3b93c0ee9490493add6c5ebb1bb8_31bf3856ad364e35_6.1.7600.21031_none_eae8d20d5489b41a.manifest

File version

Not Applicable

File size

699

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Amd64_48a9cddcb793a888cd388ce09b67c93c_31bf3856ad364e35_7.1.7600.21031_none_91b2569fec102c97.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Amd64_78274e647eb271b1a2ba200106d4f9e4_31bf3856ad364e35_7.1.7601.21793_none_065c5cf34a079264.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Amd64_95a4948440baca38246c1af29f6e3f4f_31bf3856ad364e35_6.1.7601.21793_none_622368233cf5dac4.manifest

File version

Not Applicable

File size

699

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Amd64_bf8a1fbcccc7c12ba7ed8913e883c776_31bf3856ad364e35_6.1.7600.21031_none_c8f66fde2d12c976.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Amd64_e4d3d0100196c7b0d8d0823a26cb1445_31bf3856ad364e35_6.1.7601.21793_none_d509058ecf173ab0.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21031_none_5861d5f36556e60e.manifest

File version

Not Applicable

File size

39,926

Date (UTC)

18-Aug-2011

Time (UTC)

08:48

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21793_none_5a097be362abf90c.manifest

File version

Not Applicable

File size

39,926

Date (UTC)

18-Aug-2011

Time (UTC)

08:48

File name

Amd64_microsoft-windows-userenv_31bf3856ad364e35_6.1.7600.21031_none_ecf0e8f97decb407.manifest

File version

Not Applicable

File size

10,309

Date (UTC)

18-Aug-2011

Time (UTC)

06:22

File name

Amd64_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.21793_none_ee988ee97b41c705.manifest

File version

Not Applicable

File size

10,309

Date (UTC)

18-Aug-2011

Time (UTC)

06:47

File name

Amd64_microsoft-windows-userenv_31bf3856ad364e35_7.1.7600.21031_none_de61653f08d35cd6.manifest

File version

Not Applicable

File size

10,015

Date (UTC)

18-Aug-2011

Time (UTC)

06:19

File name

Amd64_microsoft-windows-userenv_31bf3856ad364e35_7.1.7601.21793_none_e0090b2f06286fd4.manifest

File version

Not Applicable

File size

10,015

Date (UTC)

18-Aug-2011

Time (UTC)

06:40

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_6.1.7600.21031_none_90d24d75c58f42d1.manifest

File version

Not Applicable

File size

10,305

Date (UTC)

18-Aug-2011

Time (UTC)

04:54

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.21793_none_9279f365c2e455cf.manifest

File version

Not Applicable

File size

10,305

Date (UTC)

18-Aug-2011

Time (UTC)

06:06

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_7.1.7600.21031_none_8242c9bb5075eba0.manifest

File version

Not Applicable

File size

10,011

Date (UTC)

18-Aug-2011

Time (UTC)

04:53

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_7.1.7601.21793_none_83ea6fab4dcafe9e.manifest

File version

Not Applicable

File size

10,011

Date (UTC)

18-Aug-2011

Time (UTC)

05:59

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_34bba6aef18b3ddeb2f77c3102112b5f_31bf3856ad364e35_6.1.7601.21793_none_82b3c799f28b0c11.manifest

File version

Not Applicable

File size

697

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Ia64_640081c047fa6debf5407860f612f368_31bf3856ad364e35_6.1.7600.21031_none_d3ebd5201d80f209.manifest

File version

Not Applicable

File size

1,036

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Ia64_78bc54698a0c1d7465fe93e69d0e4bb0_31bf3856ad364e35_6.1.7600.21031_none_21aad92c3bc9439b.manifest

File version

Not Applicable

File size

697

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Ia64_f1b78dc7be5d176fcae44a513a6568dc_31bf3856ad364e35_6.1.7601.21793_none_058446c5594fde80.manifest

File version

Not Applicable

File size

1,036

Date (UTC)

18-Aug-2011

Time (UTC)

08:41

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21031_none_fc44de65acf77dd4.manifest

File version

Not Applicable

File size

39,924

Date (UTC)

18-Aug-2011

Time (UTC)

08:42

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21793_none_fdec8455aa4c90d2.manifest

File version

Not Applicable

File size

39,924

Date (UTC)

18-Aug-2011

Time (UTC)

08:42

File name

Ia64_microsoft-windows-userenv_31bf3856ad364e35_6.1.7600.21031_none_90d3f16bc58d4bcd.manifest

File version

Not Applicable

File size

10,307

Date (UTC)

18-Aug-2011

Time (UTC)

05:57

File name

Ia64_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.21793_none_927b975bc2e25ecb.manifest

File version

Not Applicable

File size

10,307

Date (UTC)

18-Aug-2011

Time (UTC)

06:41

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_6.1.7600.21031_none_90d24d75c58f42d1.manifest

File version

Not Applicable

File size

10,305

Date (UTC)

18-Aug-2011

Time (UTC)

04:54

File name

X86_microsoft-windows-userenv_31bf3856ad364e35_6.1.7601.21793_none_9279f365c2e455cf.manifest

File version

Not Applicable

File size

10,305

Date (UTC)

18-Aug-2011

Time (UTC)

06:06

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