Changes to CRM fields in an appointment are lost when you update those CRM fields by using the Microsoft Dynamics CRM 2011 client for Outlook

Symptoms

Assume that you update CRM fields in an appointment in the the Microsoft Dynamics CRM 2011 client for Microsoft Office Outlook. When you save the changes and then reopen the appointment, you notice that the changes that you made to the CRM fields in the appointment are lost.

Resolution

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 2011. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 2011, click the following article number to view the article in the Microsoft Knowledge Base:

2555051 Microsoft Dynamics CRM 2011 updates and hotfixes Note This problem was originally fixed in Update Rollup 3 for Microsoft Dynamics CRM 2011.
For more information about Update Rollup 3 for Microsoft Dynamics CRM 2011, click the following article number to view the article in the Microsoft Knowledge Base:

2547347 Update Rollup 3 for Microsoft Dynamics CRM 2011 is available

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updatesFor more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

×