Symptoms

You prepare to first use your new products that is running Windows RT, Windows 8, or Windows Server 2012. During the Out of Box Experience (OOBE) configuration process, you change the following settings:

  • You use an Unattend.xml file to set the DPI value to a value that is larger than 120.

  • You change the regional settings.

In this situation, the DPI value always goes back to 120.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Update information

To resolve this issue, install the Windows 8 and Windows Server 2012 update rollup 2836988. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:

2836988 Windows 8 and Windows Server 2012 update rollup: May 2013 Notes

  • To resolve this issue, OEM manufacturer must apply this update on the Windows installation image.

  • This update 2836988 only applies to single language version of Windows installation image.

    To install an update that applies to both single and multilanguage installation images, click the following article number to view the article in the Microsoft Knowledge Base:

    2846781 Changed DPI value returns to 120 in Windows RT, Windows 8, or Windows Server 2012

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to go to the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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