Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You install a hardware accelerator card to play high-definition media effectively on the computer.

  • You establish a remote desktop connection to a remote computer.

  • You play a high-definition video, for example a 1080p video, over the remote desktop connection.

In this scenario, the video playback is choppy. Additionally, CPU usage on the computer is high.

Notes

  • You can play the same video smoothly and the CPU usage is lower on the computer if you play it locally instead of over a remote desktop connection.

  • Video drivers, a heavy client or server workload, or third-party codecs can also affect the video streaming quality and cause choppy video playback.


Cause

This issue occurs because the remote desktop connection process (Mstsc.exe) does not use the hardware Media Foundation transforms to play high-definition videos over remote desktop connections.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.21044

223,744

02-Sep-2011

03:07

x86

X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21044_NONE_26EF4EB157940A95

Wksprt.exe

6.1.7601.21809

223,744

02-Sep-2011

04:14

x86

X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21809_NONE_2906169D54954F55

Mstsc.exe

6.1.7600.21044

1,037,824

02-Sep-2011

04:27

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21809

1,051,648

02-Sep-2011

06:17

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.16385

130,560

14-Jul-2009

01:14

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7600.16876

2,691,072

02-Sep-2011

04:28

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.16385

36,864

14-Jul-2009

01:16

x86

Not applicable

Aaclient.dll

6.1.7600.21044

131,584

02-Sep-2011

04:28

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21044

2,705,920

02-Sep-2011

04:31

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21044

36,864

02-Sep-2011

04:34

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.17683

3,217,408

02-Sep-2011

04:25

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21809

3,217,408

02-Sep-2011

06:23

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.21044

248,832

02-Sep-2011

03:48

x64

AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21044_NONE_830DEA350FF17BCB

Wksprt.exe

6.1.7601.21809

249,344

02-Sep-2011

04:27

x64

AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21809_NONE_8524B2210CF2C08B

Mstsc.exe

6.1.7600.21044

1,101,312

02-Sep-2011

05:26

x64

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:22

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21809

1,119,744

02-Sep-2011

06:10

x64

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:42

Not applicable

Not applicable

Aaclient.dll

6.1.7600.16385

158,208

14-Jul-2009

01:39

x64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:31

Not applicable

Not applicable

Mstscax.dll

6.1.7600.16876

3,138,560

02-Sep-2011

05:26

x64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:34

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.16385

44,032

14-Jul-2009

01:41

x64

Not applicable

Aaclient.dll

6.1.7600.21044

158,720

02-Sep-2011

05:27

x64

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:18

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21044

3,156,480

02-Sep-2011

05:31

x64

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:20

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21044

44,032

02-Sep-2011

05:34

x64

Not applicable

Aaclient.dll

6.1.7601.17514

158,720

20-Nov-2010

13:25

x64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:31

Not applicable

Not applicable

Mstscax.dll

6.1.7601.17683

3,718,144

02-Sep-2011

05:31

x64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:34

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

44,032

20-Nov-2010

13:27

x64

Not applicable

Aaclient.dll

6.1.7601.17514

158,720

20-Nov-2010

13:25

x64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:31

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21809

3,718,656

02-Sep-2011

06:16

x64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:34

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

44,032

20-Nov-2010

13:27

x64

Not applicable

Mstsc.exe

6.1.7600.21044

1,037,824

02-Sep-2011

04:27

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21809

1,051,648

02-Sep-2011

06:17

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.16385

130,560

14-Jul-2009

01:14

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7600.16876

2,691,072

02-Sep-2011

04:28

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.16385

36,864

14-Jul-2009

01:16

x86

Not applicable

Aaclient.dll

6.1.7600.21044

131,584

02-Sep-2011

04:28

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21044

2,705,920

02-Sep-2011

04:31

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21044

36,864

02-Sep-2011

04:34

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.17683

3,217,408

02-Sep-2011

04:25

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21809

3,217,408

02-Sep-2011

06:23

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.21044

457,216

02-Sep-2011

03:10

IA-64

IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21044_NONE_26F0F2A757921391

Wksprt.exe

6.1.7601.21809

456,704

02-Sep-2011

02:59

IA-64

IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21809_NONE_2907BA9354935851

Mstsc.exe

6.1.7600.21044

1,668,608

02-Sep-2011

04:15

IA-64

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:47

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21809

1,703,424

02-Sep-2011

04:07

IA-64

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:42

Not applicable

Not applicable

Aaclient.dll

6.1.7600.16876

338,432

02-Sep-2011

04:09

IA-64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:36

Not applicable

Not applicable

Mstscax.dll

6.1.7600.16876

6,053,376

02-Sep-2011

04:13

IA-64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:38

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.16385

97,792

14-Jul-2009

01:49

IA-64

Not applicable

Aaclient.dll

6.1.7600.21044

339,968

02-Sep-2011

04:16

IA-64

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:44

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21044

6,093,312

02-Sep-2011

04:19

IA-64

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:46

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21044

97,792

02-Sep-2011

04:22

IA-64

Not applicable

Aaclient.dll

6.1.7601.17683

339,968

02-Sep-2011

03:56

IA-64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:36

Not applicable

Not applicable

Mstscax.dll

6.1.7601.17683

6,306,816

02-Sep-2011

03:59

IA-64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:38

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

97,792

20-Nov-2010

10:28

IA-64

Not applicable

Aaclient.dll

6.1.7601.21809

339,968

02-Sep-2011

04:08

IA-64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:36

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21809

6,308,864

02-Sep-2011

04:12

IA-64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:38

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

97,792

20-Nov-2010

10:28

IA-64

Not applicable

Mstsc.exe

6.1.7600.21044

1,037,824

02-Sep-2011

04:27

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21809

1,051,648

02-Sep-2011

06:17

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.16385

130,560

14-Jul-2009

01:14

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7600.16876

2,691,072

02-Sep-2011

04:28

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.16385

36,864

14-Jul-2009

01:16

x86

Not applicable

Aaclient.dll

6.1.7600.21044

131,584

02-Sep-2011

04:28

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21044

2,705,920

02-Sep-2011

04:31

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21044

36,864

02-Sep-2011

04:34

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.17683

3,217,408

02-Sep-2011

04:25

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21809

3,217,408

02-Sep-2011

06:23

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,325

Date (UTC)

02-Sep-2011

Time (UTC)

11:50

Platform

Not applicable

File name

X86_020f3c0b319ce32aaee0a629e6129d20_31bf3856ad364e35_6.1.7600.21044_none_6ddca33e52e77833.manifest

File version

Not applicable

File size

1,458

Date (UTC)

02-Sep-2011

Time (UTC)

11:50

Platform

Not applicable

File name

X86_9371ae46c393b83d2bfbf6ee99bb14c9_31bf3856ad364e35_6.1.7601.17683_none_b3012ef759bd1a99.manifest

File version

Not applicable

File size

722

Date (UTC)

02-Sep-2011

Time (UTC)

11:50

Platform

Not applicable

File name

X86_bfebd80333da3f63ea63226f2c580a7c_31bf3856ad364e35_6.1.7601.21809_none_51815ca47669f2b9.manifest

File version

Not applicable

File size

1,458

Date (UTC)

02-Sep-2011

Time (UTC)

11:50

Platform

Not applicable

File name

X86_d4faf8c75a2d4d3b313d955bfbcc4b71_31bf3856ad364e35_6.1.7600.16876_none_d8b029f7e9edd2af.manifest

File version

Not applicable

File size

722

Date (UTC)

02-Sep-2011

Time (UTC)

11:50

Platform

Not applicable

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21044_none_26ef4eb157940a95.manifest

File version

Not applicable

File size

8,960

Date (UTC)

02-Sep-2011

Time (UTC)

05:25

Platform

Not applicable

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21809_none_2906169d54954f55.manifest

File version

Not applicable

File size

8,960

Date (UTC)

02-Sep-2011

Time (UTC)

07:10

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21044_none_4e6661899b696123.manifest

File version

Not applicable

File size

21,618

Date (UTC)

02-Sep-2011

Time (UTC)

05:40

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21809_none_507d2975986aa5e3.manifest

File version

Not applicable

File size

21,618

Date (UTC)

02-Sep-2011

Time (UTC)

07:16

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.16876_none_2fd0379426f2bb17.manifest

File version

Not applicable

File size

140,563

Date (UTC)

02-Sep-2011

Time (UTC)

12:01

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21044_none_30781bb13ffa07a2.manifest

File version

Not applicable

File size

131,498

Date (UTC)

02-Sep-2011

Time (UTC)

05:40

Platform

Not applicable

File name

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