Clients cannot log on to a Windows Server 2008-based terminal server through RDP connections if the terminal server is set to listen on only one of the network adapters

Symptoms

On a Windows Server 2008-based terminal server that has multiple network adapters installed, you use the Terminal Service Configuration console to configure the RDP - Tcp connection to listen on one of the network adapters instead of listening to all network adapters installed on the server. After you restart the terminal server, you will find that clients cannot log on to the terminal server through remote desktop protocol (RDP) connections.

Note By default, the Network adapter field is set to All network adapters configured with this protocol. This means the default behavior is to listen on all the network adapters that are installed on the server.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information


This hotfix does not replace any other previously released hotfixes.

Registry information


To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 note

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are
listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Termsrv.dll

6.0.6001.22323

448,512

06-Dec-2008

04:26

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Termsrv.dll

6.0.6001.22323

546,816

06-Dec-2008

05:52

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Termsrv.dll

6.0.6001.22323

1,049,600

06-Dec-2008

06:03

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

To configure the connection to listen on one of the network adapters, follow these steps:

  1. Open Terminal Service Configuration. To do this, click Start, click Run, type tscc.msc, and then press ENTER.

  2. Click Connections in the console tree, right-click RDP –Tcp in the right pane, and then click Properties to open the RDP – Tcp Properties dialog box.

  3. Click the Network Adapter tab.

  4. In the Network adapter field, click to select a specific adapter instead of All network adapters configured with this protocol, and then, click OK.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Package_for_kb960742_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,421

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

X86_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_8f1643656d6f3561.manifest

File version

Not Applicable

File size

40,101

Date (UTC)

06-Dec-2008

Time (UTC)

05:03

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_eb34dee925cca697.manifest

File version

Not Applicable

File size

40,157

Date (UTC)

06-Dec-2008

Time (UTC)

06:10

Platform

Not Applicable

File name

Package_for_kb960742_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Wow64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_f589893b5a2d6892.manifest

File version

Not Applicable

File size

18,991

Date (UTC)

06-Dec-2008

Time (UTC)

04:54

Platform

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

Ia64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_8f17e75b6d6d3e5d.manifest

File version

Not Applicable

File size

40,128

Date (UTC)

06-Dec-2008

Time (UTC)

06:55

Platform

Not Applicable

File name

Package_for_kb960742_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Package_for_kb960742_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

06-Dec-2008

Time (UTC)

16:14

Platform

Not Applicable

File name

Wow64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.0.6001.22323_none_f589893b5a2d6892.manifest

File version

Not Applicable

File size

18,991

Date (UTC)

06-Dec-2008

Time (UTC)

04:54

Platform

Not Applicable

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