Cluster group that has dependent resources does not fail over on a Windows Server-based computer

Symptoms

Consider the following scenario:

  • You establish a failover cluster, and the clustered servers are running Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 Service Pack 2.

  • You create three resources (resource A, resource B, and resource C) in a cluster group.

  • Resource B depends on resource A, and resource C depends on resource B.

  • After you bring resource A online, resource A has an "Online" status, resource B has an "Online Pending" status, and resource C has a "Waiting for B to be online" status according to the resource dependencies.

  • Online failure occurs on resource A.

  • The Cluster service detects resource A’s failure, the status of resource B changes to "Offline Due To Provider", and the status of resource C is still "Waiting for B to be online".


In this situation, the status of the cluster group is pending and is not changed to "Offline" as expected. Additionally, Cluster Administrator or the Cluster service cannot fail over the cluster group to another node.

Cause

This issue occurs because resource C is not taken offline. The control mechanism only detects a "Waiting To Come Online" status for the immediate dependent of the failed resource. Additionally, the control mechanism assumes that no more dependent resources are taken offline when it detects the "Offline Due To Provider" status of resource B. Then, the cluster group cannot be failed over to another node because the states of the resources in that cluster group are inconsistent. More specifically, some resources are failed or offline and other resources are waiting for their providers to come online.

More Information

  • This issue may occur when there are more than three resources in the cluster group. To more easily understand the issue, only three resources are selected as an example.

  • Resource A, resource B, and resource C can be located anywhere in a provider-dependent relation. However, the resources must have a direct relation to one another.

Resolution

To resolve this issue in Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows Server 2012 and Windows Server 2008, install the hotfix that is described in this article.

Update information for Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows Server 2012 and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2012

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You might have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20 xxx

    Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.2.9200.20875

7,244,288

12-Nov-2013

05:17

x64

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.0.6002.23195

2,363,392

20-Aug-13

9:34

x86

Cluswmi.dll

6.0.6002.23195

165,888

20-Aug-13

10:52

x86

Cluswmi.mof

Not applicable

68,218

20-Aug-13

7:28

Not applicable

Cluswmiuninstall.mof

Not applicable

176

20-Aug-13

7:28

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:27

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:18

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:18

Not applicable

Cluswmi.mfl

Not applicable

171,414

20-Aug-13

13:59

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:20

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

11:01

Not applicable

Cluswmi.mfl

Not applicable

166,910

20-Aug-13

13:30

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:29

Not applicable

Cluswmi.mfl

Not applicable

173,056

20-Aug-13

13:14

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:23

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:30

Not applicable

Cluswmi.mfl

Not applicable

168,650

20-Aug-13

14:33

Not applicable

Cluswmi.mfl

Not applicable

117,078

20-Aug-13

14:51

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:58

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:58

Not applicable

Cluswmi.mfl

Not applicable

175,346

20-Aug-13

14:27

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:27

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:27

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:59

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:24

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:25

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:54

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:09

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:27

Not applicable

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.0.6002.23195

3,905,536

20-Aug-13

10:01

x64

Cluswmi.dll

6.0.6002.23195

281,088

20-Aug-13

11:34

x64

Cluswmi.mof

Not applicable

68,218

20-Aug-13

7:12

Not applicable

Cluswmiuninstall.mof

Not applicable

176

20-Aug-13

7:12

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:51

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

15:34

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:34

Not applicable

Cluswmi.mfl

Not applicable

171,414

20-Aug-13

13:40

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

15:31

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

11:38

Not applicable

Cluswmi.mfl

Not applicable

166,910

20-Aug-13

14:35

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

15:31

Not applicable

Cluswmi.mfl

Not applicable

173,056

20-Aug-13

15:32

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:35

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:57

Not applicable

Cluswmi.mfl

Not applicable

168,650

20-Aug-13

13:51

Not applicable

Cluswmi.mfl

Not applicable

117,078

20-Aug-13

14:12

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:56

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:34

Not applicable

Cluswmi.mfl

Not applicable

175,346

20-Aug-13

14:14

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:34

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

15:35

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:35

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:34

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:35

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

13:35

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

15:31

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

14:34

Not applicable

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.0.6002.23195

6,545,408

20-Aug-13

15:35

IA-64

Cluswmi.dll

6.0.6002.23195

500,224

20-Aug-13

16:45

IA-64

Cluswmi.mof

Not applicable

68,218

20-Aug-13

13:28

Not applicable

Cluswmiuninstall.mof

Not applicable

176

20-Aug-13

13:28

Not applicable

Cluswmi.mfl

Not applicable

171,414

20-Aug-13

18:06

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

16:49

Not applicable

Cluswmi.mfl

Not applicable

173,056

20-Aug-13

18:20

Not applicable

Cluswmi.mfl

Not applicable

117,078

20-Aug-13

18:34

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

18:17

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

18:06

Not applicable

Cluswmi.mfl

Not applicable

157,814

20-Aug-13

18:38

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012

File property

Value

File name

Amd64_34bc7b02a79e77a268ce900f379b8c65_31bf3856ad364e35_6.2.9200.20875_none_33b52de1b7704a4e.manifest

File version

Not applicable

File size

1,072

Date (UTC)

12-Nov-2013

Time (UTC)

18:01

Platform

Not applicable

File name

Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.20875_none_1320c54b44649563.manifest

File version

Not applicable

File size

10,086

Date (UTC)

12-Nov-2013

Time (UTC)

10:23

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,595

Date (UTC)

12-Nov-2013

Time (UTC)

18:01

Platform

Not applicable

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.20875_none_1d756f9d78c5575e.manifest

File version

Not applicable

File size

6,868

Date (UTC)

12-Nov-2013

Time (UTC)

08:51

Platform

Not applicable


Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File property

Value

File name

X86_1a6cf0f5506e5077f3663fdc670c3e48_31bf3856ad364e35_6.0.6002.23195_none_9fd55631972cdd9f.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_24a4c48e0492fa4bc62a6086391156ec_31bf3856ad364e35_6.0.6002.23195_none_56bf45b6e8ed516f.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_35a305ee9259b668e721f309d2eeaba6_31bf3856ad364e35_6.0.6002.23195_none_e46df0042ca2588a.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_361ebf2484b852db3ce17169113ce1a2_31bf3856ad364e35_6.0.6002.23195_none_85d73f4354825521.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_401d00ec0c2ed33d216b45ee3410f06d_31bf3856ad364e35_6.0.6002.23195_none_f49b8899db45d002.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_4b5627dd8f40cb24a7ba056d5d861a63_31bf3856ad364e35_6.0.6002.23195_none_8e696c969fe2d0fe.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_4cbf4fe5487974d03e250ea548de4094_31bf3856ad364e35_6.0.6002.23195_none_5123a2792aa05b93.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_5185cf240d8f3a8ec28ee788782cccca_31bf3856ad364e35_6.0.6002.23195_none_0605989bd65576d2.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_543b898f80bf3cd9a50c70a87897765e_31bf3856ad364e35_6.0.6002.23195_none_099655f5f9cb171e.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_54c4515ffd46bb756da51c3e89ad719f_31bf3856ad364e35_6.0.6002.23195_none_8e6b293396e80d63.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_5733e6d8aec7ad3d51b1daa735349ef8_31bf3856ad364e35_6.0.6002.23195_none_17d69ec482cc2bbd.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_6c72ef4fd310655780f06a6344e09f0c_31bf3856ad364e35_6.0.6002.23195_none_232447f390dfb0c4.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_7a948e05a0cfde90950b07b696cb5a28_31bf3856ad364e35_6.0.6002.23195_none_208d01f12cfb9889.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_805664379169f9a53d11dca74fe31eb6_31bf3856ad364e35_6.0.6002.23195_none_952ae4cbc2dd3584.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_85e0e752ccb1583ab1651fbb27b2a45d_31bf3856ad364e35_6.0.6002.23195_none_e2fff8f4df4d2a60.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_92372f2bc1894a38bd02894d36b17e7e_31bf3856ad364e35_6.0.6002.23195_none_fe13a18328bf5a94.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_93d73b8c192452fb8b590aa22951c583_31bf3856ad364e35_6.0.6002.23195_none_3604d306ff4db295.manifest

File version

Not applicable

File size

711

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_95fd838f8add759d5bfaedb14e1edb0b_31bf3856ad364e35_6.0.6002.23195_none_f7453f133b0ed97b.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_99c059808abe74ca9490318f1721c920_31bf3856ad364e35_6.0.6002.23195_none_e734b1bfea001f62.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_9c8ba4f664db9d441ea90fb32a330d9e_31bf3856ad364e35_6.0.6002.23195_none_22a1cf9b336fb6bd.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_a28f7e3f063d1eaf6a0666d9674ed863_31bf3856ad364e35_6.0.6002.23195_none_0cd403b7363b9302.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_b366c7df95c7bbd2557fb7759a9d8d2f_31bf3856ad364e35_6.0.6002.23195_none_ebbdfe3db44404ef.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_b88032bbf3bef17d8140363d074319b8_31bf3856ad364e35_6.0.6002.23195_none_d3cbb52b937d9073.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_c1882ad5514832ba6d2d0fd14153efa2_31bf3856ad364e35_6.0.6002.23195_none_5d2dd7e70ae8bd95.manifest

File version

Not applicable

File size

711

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_d62ae6c4691b347a5ca74e8ce4702b4f_31bf3856ad364e35_6.0.6002.23195_none_4dd34e115703a89d.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_f4eaca1c9d0da11127c903e53aa9f682_31bf3856ad364e35_6.0.6002.23195_none_181b1fb175c6a30e.manifest

File version

Not applicable

File size

719

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

X86_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.0.6002.23195_none_bbd55910b8144dd0.manifest

File version

Not applicable

File size

15,117

Date (UTC)

20-Aug-13

Time (UTC)

12:09

Platform

Not applicable

File name

X86_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.0.6002.23195_none_be835254b659e7ad.manifest

File version

Not applicable

File size

11,233

Date (UTC)

20-Aug-13

Time (UTC)

12:08

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File property

Value

File name

Amd64_04d5016037a9a8838a1effaa054dd8f9_31bf3856ad364e35_6.0.6002.23195_none_765f1f979b76b5ba.manifest

File version

Not applicable

File size

715

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

Amd64_075172025c65d22cc8365e08c3356f3d_31bf3856ad364e35_6.0.6002.23195_none_d5a02446257bb774.manifest

File version

Not applicable

File size

723

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

Not applicable

File name

Amd64_10deb631b54aab7bb73cfcd0ebc00a27_31bf3856ad364e35_6.0.6002.23195_none_6dc07c6b6ba427f7.manifest

File version

Not applicable

File size

1,072

Date (UTC)

20-Aug-13

Time (UTC)

19:31

Platform

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File name

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Additional files for all supported IA-64-based versions of Windows Server 2008

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