This article describes an issue that occurs when you use the Volume Shadow Copy Service (VSS) backup on a Cluster Shared Volumes (CSV) volume by using a software snapshot provider in Windows Server 2012 R2 or Windows Server 2012. A hotfix is available to fix this issue. The hotfix has a prerequisite.
Symptoms
When multiple VSS backups are in progress, the cluster service may crash because of an inconsistent state of the CSV VSS provider. In this situation, all virtual machines go offline because of the CSV failure.
Cause
This problem occurs because of a race condition that causes the cluster service to reach a state when multiple CSV VSS software snapshots are initiated. This causes an exception that leads to a null pointer access.
Hotfix information
Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem. If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.
Prerequisites
To apply this hotfix in Windows Server 2012 R2, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.
Registry information
To use the hotfix in this package, you don't have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix doesn't replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to. Notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.3.960 0.18xxx
Windows Server 2012 R2
RTM
GDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Clussvc.exe |
6.3.9600.18017 |
7,518,208 |
19-Aug-2015 |
16:49 |
x64 |
Important Windows 8 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to. Notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.21xxx
Windows Server 2012
RTM
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Clussvc.exe |
6.2.9200.21734 |
7,318,016 |
29-Dec-2015 |
15:10 |
x64 |
x64 Windows Server 2012 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_2155ca944de1937881d0cfaf36274a84_31bf3856ad364e35_6.3.9600.18017_none_900c5be8ad9f681f.manifest |
|
File version |
Not applicable |
|
File size |
1,072 |
|
Date (UTC) |
20-Aug-2015 |
|
Time (UTC) |
01:38 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.3.9600.18017_none_aace86687547984f.manifest |
|
File version |
Not applicable |
|
File size |
9,346 |
|
Date (UTC) |
19-Aug-2015 |
|
Time (UTC) |
19:08 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,595 |
|
Date (UTC) |
20-Aug-2015 |
|
Time (UTC) |
01:38 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.3.9600.18017_none_b52330baa9a85a4a.manifest |
|
File version |
Not applicable |
|
File size |
6,410 |
|
Date (UTC) |
19-Aug-2015 |
|
Time (UTC) |
18:22 |
|
Platform |
Not applicable |
x64 Windows Server 2012
|
File property |
Value |
|---|---|
|
File name |
Amd64_1adae07d8ca05e3fcca5563f1efb2f65_31bf3856ad364e35_6.2.9200.21735_none_61f37181349d6ce3.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_230dd801e815763e28926dd4c91488aa_31bf3856ad364e35_6.2.9200.21735_none_fe3adae558901f54.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_2f3df00fd059453c67f886f8b179dcbe_31bf3856ad364e35_6.2.9200.21735_none_6df4f24e433a316e.manifest |
|
File version |
Not applicable |
|
File size |
715 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_390c81b706087ceacf0bfe46e8845113_31bf3856ad364e35_6.2.9200.21735_none_c632745f710d90a6.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_48c7eacf600abb884972bd4a7043d1b5_31bf3856ad364e35_6.2.9200.21735_none_ab0c9d946a39a37f.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_49cf8eda96909f3146e63a174b2c9044_31bf3856ad364e35_6.2.9200.21735_none_dd95dda3a346f7ce.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_70aa96564c55df8dcd04922d7de1b843_31bf3856ad364e35_6.2.9200.21735_none_bc97c7bc85e288a2.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_7619d6df36282249ae1b4d533d49d4cf_31bf3856ad364e35_6.2.9200.21735_none_bddf4bc8428928e3.manifest |
|
File version |
Not applicable |
|
File size |
715 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_891e46614f42a6c47d51a53f0e1073c9_31bf3856ad364e35_6.2.9200.21735_none_bc28335e96edbbde.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_9a84436394aa1565aaa32092436e6945_31bf3856ad364e35_6.2.9200.21735_none_eaf3126b8d9692d7.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_a5872e8c0f9b1618bd215f954d7cab6f_31bf3856ad364e35_6.2.9200.21735_none_ed5e4fa50251f4ad.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_cbc96ba49a07f42623bbccb7fc47afe8_31bf3856ad364e35_6.2.9200.21735_none_c73fdb0d55360845.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_d1ffa272f128aa85f169a02aad6784d1_31bf3856ad364e35_6.2.9200.21735_none_d9aaf2d8924fdcdc.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_d5311f9d3fa36ca84a14fd0d4a5aba65_31bf3856ad364e35_6.2.9200.21735_none_6a86eeb03d577eab.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_f084125ac95e5cf92c0d54c4aaf6469d_31bf3856ad364e35_6.2.9200.21735_none_33ef083ae7292256.manifest |
|
File version |
Not applicable |
|
File size |
723 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.21735_none_134bec4d44444219.manifest |
|
File version |
Not applicable |
|
File size |
9,894 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
15:52 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_de-de_6f36e5a68bb4749b.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:36 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_en-us_1827bb9f7a928060.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
15:47 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_es-es_17f318837ab97205.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:26 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_fr-fr_baaa8e826d8b8867.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
18:58 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_it-it_a4d284c944bd6de5.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
18:57 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_ja-jp_46f803d637d87fc0.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:43 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_ko-kr_ea61e08b2a4946d6.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:13 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_nl-nl_d133acfe039a7c67.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:52 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_pt-br_19c3f223e7467dff.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:23 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_ru-ru_6148d353cb977c07.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
20:00 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_zh-cn_77ae260d61b45a72.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:16 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_zh-hk_76591e9b628fcd02.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:07 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21735_zh-tw_7baa63635f2536e2.manifest |
|
File version |
Not applicable |
|
File size |
2,488 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
19:17 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
9,624 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
23:25 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.21735_none_1da0969f78a50414.manifest |
|
File version |
Not applicable |
|
File size |
6,676 |
|
Date (UTC) |
29-Dec-2015 |
|
Time (UTC) |
15:03 |
|
Platform |
Not applicable |
