Symptoms

Assume that you configure Work Folders on a Windows 8.1 computer or device. When you disconnect the computer or device from the network or change to a new network that does not have access to the Work Folders server, you receive a message bubble that contains a confusing error in Action Center. There is no specific error. It suggests that you click on the bubble, go to the Work Folders control panel, and then take some actions to resolve this issue.

Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1To resolve this issue, install the update rollup that is dated October 2014.

Get the October 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1 A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


PrerequisitesTo apply this hotfix, you must have update 2919355 installed in Windows 8.1.

Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

More Information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16xxx

    Windows 8.1 and Windows RT 8.1

    RTM

    GDR

    6.3.960 0.17xxx

    Windows 8.1 and Windows RT 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Workfoldersres.dll

6.2.9200.16384

117,760

19-Sep-2013

06:23

x86

Workfolders.exe

6.3.9600.17412

133,120

26-Oct-2014

13:53

x86

Workfolderscontrol.dll

6.3.9600.17412

690,688

26-Oct-2014

13:24

x86

Workfoldersshell.dll

6.3.9600.17412

169,472

26-Oct-2014

13:33

x86

Workfolderssvc.dll

6.3.9600.17412

1,269,248

26-Oct-2014

12:44

x86

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Workfoldersres.dll

6.2.9200.16384

117,760

19-Sep-2013

07:19

x64

Workfolders.exe

6.3.9600.17412

136,192

26-Oct-2014

14:33

x64

Workfolderscontrol.dll

6.3.9600.17412

787,456

26-Oct-2014

13:51

x64

Workfoldersshell.dll

6.3.9600.17412

193,536

26-Oct-2014

14:04

x64

Workfolderssvc.dll

6.3.9600.17412

1,668,096

26-Oct-2014

12:51

x64

Workfoldersres.dll

6.2.9200.16384

117,760

19-Sep-2013

06:23

x86

For all supported ARM-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Workfoldersres.dll

6.2.9200.16384

117,760

22-Oct-2013

02:55

Not applicable

Workfolders.exe

6.3.9600.16441

134,144

22-Oct-2013

02:28

Not applicable

Workfolderscontrol.dll

6.3.9600.17412

678,912

26-Oct-2014

13:05

Not applicable

Workfoldersshell.dll

6.3.9600.17238

164,864

24-Jul-2014

08:36

Not applicable

Workfolderssvc.dll

6.3.9600.17412

1,244,672

26-Oct-2014

12:34

Not applicable

Additional file information

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_21d831e98bce039a60704dba2d8c6b89_31bf3856ad364e35_6.3.9600.17412_none_73b291c999218e9e.manifest

File version

Not applicable

File size

713

Date (UTC)

29-Oct-2014

Time (UTC)

20:54

File name

X86_a2067df88e269eaeed5f9bd5afe47a76_31bf3856ad364e35_6.3.9600.17412_none_6e9952ddaeaa5f6a.manifest

File version

Not applicable

File size

728

Date (UTC)

29-Oct-2014

Time (UTC)

20:54

File name

X86_microsoft-windows-e..host-shellnamespace_31bf3856ad364e35_6.3.9600.17412_none_3983dff3809ad581.manifest

File version

Not applicable

File size

2,277

Date (UTC)

29-Oct-2014

Time (UTC)

20:58

File name

X86_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17412_none_62fcd97091f76db3.manifest

File version

Not applicable

File size

97,700

Date (UTC)

26-Oct-2014

Time (UTC)

15:43

Additional files for all supported x64-based versions of Windows 8.1

File property

Value

File name

Amd64_1d7295eb883e25be6fbfa30d4b263c5f_31bf3856ad364e35_6.3.9600.17412_none_1bdcc14dd48a3702.manifest

File version

Not applicable

File size

1,106

Date (UTC)

29-Oct-2014

Time (UTC)

20:54

File name

Amd64_910f6cb0bf7b6e9447fc5aa68b7d2944_31bf3856ad364e35_6.3.9600.17412_none_c20e28342f90336b.manifest

File version

Not applicable

File size

717

Date (UTC)

29-Oct-2014

Time (UTC)

20:54

File name

Amd64_microsoft-windows-e..host-shellnamespace_31bf3856ad364e35_6.3.9600.17412_none_95a27b7738f846b7.manifest

File version

Not applicable

File size

2,281

Date (UTC)

29-Oct-2014

Time (UTC)

21:01

File name

Amd64_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17412_none_bf1b74f44a54dee9.manifest

File version

Not applicable

File size

97,704

Date (UTC)

26-Oct-2014

Time (UTC)

16:26

File name

Wow64_microsoft-windows-e..host-shellnamespace_31bf3856ad364e35_6.3.9600.17412_none_9ff725c96d5908b2.manifest

File version

Not applicable

File size

2,281

Date (UTC)

29-Oct-2014

Time (UTC)

21:01

Additional files for all supported ARM-based versions of Windows 8.1

File property

Value

File name

Arm_ac3990104db1bf3aacdc818bed2afc6b_31bf3856ad364e35_6.3.9600.17412_none_7fefd8f4a1502378.manifest

File version

Not applicable

File size

713

Date (UTC)

29-Oct-2014

Time (UTC)

20:54

File name

Arm_bfc1f46b3f4fa326b4e7c185464f434f_31bf3856ad364e35_6.3.9600.17412_none_cfe817094209b847.manifest

File version

Not applicable

File size

728

Date (UTC)

29-Oct-2014

Time (UTC)

20:54

File name

Arm_microsoft-windows-e..host-shellnamespace_31bf3856ad364e35_6.3.9600.17412_none_3986524b8097f447.manifest

File version

Not applicable

File size

2,277

Date (UTC)

29-Oct-2014

Time (UTC)

20:55

File name

Arm_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17412_none_62ff4bc891f48c79.manifest

File version

Not applicable

File size

97,703

Date (UTC)

29-Oct-2014

Time (UTC)

20:55

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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