Symptoms

You have a Cluster Shared Volume (CSV) backup scenario for a two-node cluster in a Windows Server 2012 environment. In this situation, the copy-on-write method for a snapshot CSV volume does not occur from a node that joins after the snapshot is created. Therefore, the snapshot does not contain data that should have been saved through the joining node's updates.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There is no prerequisite to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 file information and notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.21 xxx

    Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.2.9200.21268

7,299,584

10-Oct-2014

05:09

x64

Clussvc.exe.mui

6.2.9200.21268

229,888

10-Oct-2014

09:08

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

190,464

10-Oct-2014

09:08

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

220,672

10-Oct-2014

09:08

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

225,280

10-Oct-2014

09:09

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

218,112

10-Oct-2014

12:44

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

121,856

10-Oct-2014

09:08

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

115,712

10-Oct-2014

11:43

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

190,464

10-Oct-2014

12:15

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

210,944

10-Oct-2014

11:15

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

199,168

10-Oct-2014

11:39

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

77,824

10-Oct-2014

11:18

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

80,896

10-Oct-2014

13:00

Not Applicable

Clussvc.exe.mui

6.2.9200.21268

80,896

10-Oct-2014

11:35

Not Applicable

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012

File name

Amd64_00ede5ca3a7fee563274563a776dd499_31bf3856ad364e35_6.2.9200.21268_none_2b2824a70ae01649.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_09cf4e95e62dbd79a3ed7dd76c317d83_31bf3856ad364e35_6.2.9200.21268_none_720b6d8cd1154e1f.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_124a2522ac06b4aaae8b8c904d7a4136_31bf3856ad364e35_6.2.9200.21268_none_a5141d44396a6ada.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_20a41f4cd3d6d7217880dd13e7f0fb7f_31bf3856ad364e35_6.2.9200.21268_none_889a63d7b8b1c365.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_25dbee85901eb63428836bcae155acf8_31bf3856ad364e35_6.2.9200.21268_none_bbf368cff93e8430.manifest

File version

Not Applicable

File size

715

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_2e4bdb65baf50dddf1235473fb62f024_31bf3856ad364e35_6.2.9200.21268_none_c8cf5a3b2a51c2ce.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_5d0a66374b81021d4d094404b55b2459_31bf3856ad364e35_6.2.9200.21268_none_4ce9c7db51eb4f24.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_702c0978c193854dfb6c9ca64092ea82_31bf3856ad364e35_6.2.9200.21268_none_b402e382d848c195.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_856b7883aa81c59581738a318167b866_31bf3856ad364e35_6.2.9200.21268_none_f802bb52b605cc1f.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_9cc72e4504a97127a86de1ea0db584dd_31bf3856ad364e35_6.2.9200.21268_none_9a0e12dfcf1ca342.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_a20106df6975292f4a0027d0308dd860_31bf3856ad364e35_6.2.9200.21268_none_1420ed1dbd55960a.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_b710896ed67c5cf0a3c21fcb8cdbd8d2_31bf3856ad364e35_6.2.9200.21268_none_0a3a754549a62af3.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_d70b8d6dc242039e0b16b1ffd8d9d04d_31bf3856ad364e35_6.2.9200.21268_none_26d58f9966b968b3.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_f4213dd4e161db8cfac695e2deb4381c_31bf3856ad364e35_6.2.9200.21268_none_c096b0e18e46fe26.manifest

File version

Not Applicable

File size

715

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_f904be226154da4a87ac1d4c6ae0a2a3_31bf3856ad364e35_6.2.9200.21268_none_69233e8c48fcf0c3.manifest

File version

Not Applicable

File size

723

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.21268_none_132e73e94459f02e.manifest

File version

Not Applicable

File size

10,086

Date (UTC)

10-Oct-2014

Time (UTC)

09:32

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_de-de_6f196d428bca22b0.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

09:29

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_en-us_180a433b7aa82e75.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:58

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_es-es_17d5a01f7acf201a.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

09:30

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_fr-fr_ba8d161e6da1367c.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

09:33

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_it-it_a4b50c6544d31bfa.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:21

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_ja-jp_46da8b7237ee2dd5.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

09:33

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_ko-kr_ea4468272a5ef4eb.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:36

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_nl-nl_d116349a03b02a7c.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:55

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_pt-br_19a679bfe75c2c14.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:08

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_ru-ru_612b5aefcbad2a1c.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:43

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_zh-cn_7790ada961ca0887.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:13

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_zh-hk_763ba63762a57b17.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:13

File name

Amd64_microsoft-windows-f..r-clussvc.resources_31bf3856ad364e35_6.2.9200.21268_zh-tw_7b8ceaff5f3ae4f7.manifest

File version

Not Applicable

File size

2,488

Date (UTC)

10-Oct-2014

Time (UTC)

13:08

File name

Package_10_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,851

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_11_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,851

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_12_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,851

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_13_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,851

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_14_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,851

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_15_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,845

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_16_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

9,174

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_1_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

8,274

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_2_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

2,063

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_3_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,849

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_4_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,849

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_5_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,849

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_6_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,849

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_7_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,849

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_8_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,843

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_9_for_kb2993229~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

1,849

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Package_for_kb2993229_rtm~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not Applicable

File size

13,302

Date (UTC)

10-Oct-2014

Time (UTC)

19:35

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.21268_none_1d831e3b78bab229.manifest

File version

Not Applicable

File size

6,868

Date (UTC)

10-Oct-2014

Time (UTC)

06:50


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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