Date and time is incorrect when a computer running Windows 8.1 or Windows Server 2012 R2 resumes from hibernate mode

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2, and the computer does not have a complementary metal oxide semiconductor (CMOS) real time clock.

  • You install the update 2919355 on the computer.

  • You put the computer into hibernate mode.

  • The computer resumes from hibernate mode.

In this scenario, the date and time will then appear incorrectly.

Resolution

To resolve this issue, install update rollup 2967917, or install the hotfix that is described in the "Hotfix information" section.

Update information

For more information about how to obtain update rollup 2967917, click the following article number to view the article in the Microsoft Knowledge Base:

2967917 July 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notesImportant Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Hal.dll

6.3.9600.17196

216,424

01-Jun-2014

23:38

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Hal.dll

6.3.9600.17196

337,752

02-Jun-2014

01:06

x86

Halmacpi.dll

6.3.9600.17196

337,752

02-Jun-2014

01:06

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Hal.dll

6.3.9600.17196

423,768

02-Jun-2014

02:10

x64



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1

File property

Value

File name

Arm_d8aa1b316bf55402e7ce426e5a09bf3e_31bf3856ad364e35_6.3.9600.17196_none_66bf2c33de83403c.manifest

File version

Not applicable

File size

691

Date (UTC)

02-Jun-2014

Time (UTC)

09:43

Platform

Not applicable

File name

Arm_microsoft-windows-hal_31bf3856ad364e35_6.3.9600.17196_none_3fc23f977547594b.manifest

File version

Not applicable

File size

6,873

Date (UTC)

01-Jun-2014

Time (UTC)

23:55

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_9bedafc73d052478b7ca0b8d3073dd0e_31bf3856ad364e35_6.3.9600.17196_none_d209a496417dba98.manifest

File version

Not applicable

File size

691

Date (UTC)

02-Jun-2014

Time (UTC)

09:46

Platform

Not applicable

File name

X86_microsoft-windows-hal_31bf3856ad364e35_6.3.9600.17196_none_3fbfcd3f754a3a85.manifest

File version

Not applicable

File size

8,451

Date (UTC)

02-Jun-2014

Time (UTC)

01:23

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_73588b46ae432701429eba166b83565c_31bf3856ad364e35_6.3.9600.17196_none_7e5ab27aa77878cb.manifest

File version

Not applicable

File size

695

Date (UTC)

02-Jun-2014

Time (UTC)

10:00

Platform

Not applicable

File name

Amd64_microsoft-windows-hal_31bf3856ad364e35_6.3.9600.17196_none_9bde68c32da7abbb.manifest

File version

Not applicable

File size

7,588

Date (UTC)

02-Jun-2014

Time (UTC)

02:22

Platform

Not applicable


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