Device does not respond during shutdown after you have installed November 2014 update in Windows

This article describes an issue that occurs when you try to shut down your device that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix and an update are available to resolve this issue. Before you install this hotfix or update, check out the Prerequisites section.

Symptoms

This issue occurs in a device that has the following update installed:

KB 3000850: November 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2Note This issue only occurs when you enable Fast Startup in your operating system.

This issue may also be remedied without installing the hotfix, if the computer is hard rebooted after the black screen.

Resolution

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Lsm.dll

6.3.9600.17690

667,648

20-Feb-2015

23:24

x86

Workerdd.dll

6.3.9600.17415

12,800

29-Oct-2014

02:03

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Lsm.dll

6.3.9600.17690

780,800

20-Feb-2015

23:49

x64

Workerdd.dll

6.3.9600.17415

14,336

29-Oct-2014

02:48

x64

For all supported ARM-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Lsm.dll

6.3.9600.17690

530,944

20-Feb-2015

23:22

Not Applicable

Workerdd.dll

6.3.9600.16384

12,800

22-Aug-2013

03:14

Not Applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File name

X86_50e74005a9a14b385e3bfc3349008129_31bf3856ad364e35_6.3.9600.17690_none_dfe0f661bc7a9b8c.manifest

File version

Not Applicable

File size

724

Date (UTC)

21-Feb-2015

Time (UTC)

08:51

Platform

Not Applicable

File name

X86_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.17690_none_39d5af1e26300c76.manifest

File version

Not Applicable

File size

42,063

Date (UTC)

21-Feb-2015

Time (UTC)

08:53

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

Amd64_238fff99f8804a5ec434a2e909ad3a7e_31bf3856ad364e35_6.3.9600.17690_none_59393575f4929ee9.manifest

File version

Not Applicable

File size

728

Date (UTC)

21-Feb-2015

Time (UTC)

08:51

Platform

Not Applicable

File name

Amd64_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.17690_none_95f44aa1de8d7dac.manifest

File version

Not Applicable

File size

42,069

Date (UTC)

21-Feb-2015

Time (UTC)

08:55

Platform

Not Applicable

Additional files for all supported ARM-based versions of Windows 8.1

File name

Arm_1a09426cb31e781771775049c9ca0ad6_31bf3856ad364e35_6.3.9600.17690_none_54b363227a87a01b.manifest

File version

Not Applicable

File size

724

Date (UTC)

21-Feb-2015

Time (UTC)

08:51

Platform

Not Applicable

File name

Arm_microsoft-windows-t..localsessionmanager_31bf3856ad364e35_6.3.9600.17690_none_39d82176262d2b3c.manifest

File version

Not Applicable

File size

42,063

Date (UTC)

21-Feb-2015

Time (UTC)

08:51

Platform

Not Applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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