Consider the following scenario:

  • You have an Intel® Atom™ Processor Z3700 series and N28xx/N29xx family series or an Intel® Atom™ Processor Z373x series device that is running Windows 8.1.

  • You plug in an SD card to the device.

  • You try to hibernate or shut down the device.

In this scenario, the device takes more time to hibernate or shut down than usual.

How to obtain this update

The following update rollup is available.

For Windows 8.1

Get update rollup 3000850

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Need more help?

Expand your skills


Get new features first


Was this information helpful?

What affected your experience?

Thank you for your feedback!