From year 2021, the 'Office Pre-installed PCs (for personal)' in Japan have been including a "digital store package" instead of a product key card package. If you buy an 'Office Pre-installed PC' with a digital store package included, follow the steps below to activate the Office client applications.
Note
- When you start a new device for the first time, during the Windows setup process, a screen saying 'Your device comes with a Microsoft Office product' appears, awaring you that the device includes an Office digital package.
- Before you start an Office client app in the first time on the new device, please confirm that the genuine digital store package of the Office product is displayed in the Microsoft store app.
- To activate the Office client apps with the digital store package, a personal Microsoft account is required.
1: Confirm the digital store package in Microsoft store app
Step 1:
Make sure Windows is activated and Internet connection
- After boot your device, select the Start
icon, then select the Settings
icon in Start screen - Select Network and Internet, and then check that your device is connected to Internet in the main page
- Select System, and then select Activation. This page indicates whether Windows is activated
Step 2:
Make sure the digital store package for the Microsoft Office product is included with your PC
- Select the Start
icon, then select the Microsoft Store icon in Start screen
- Select the Library Icon, then select the Included with device tab
- Make sure that the digital store package of the Office product is displayed under the tab
Ex: "Microsoft Office Home and Business 2024"; Microsoft Office Home and Business 2021"; etc, - Close the Microsoft Store app
Important
If there is no Office product under the Include with device tab in Microsoft Store app even though you have never started the Office client apps after Windows activation, please be sure to contact the manufacturer of your Office Pre-installed PC.
2: Activate the pre-installed Office client apps
Step 1:
Select the Start
icon, then select the Word, Excel or PowerPoint icon in Start screen
If you can't find an Office client app, see "Can't find your Office apps?".
Step 2:
You've got Office dialog opens first on the app
This indicates that a digital store package of Microsoft Office product is included with your device.
Select the Continue button and go to Step 5
Note
If the You've got Office with the Sign In button opens first like the image on the right, you need to sign in the Office client app with your Microsoft account in order to proceed the process. Select the Sign In button and then complete the process in the Sign in dialog.
Step 3:
Before you continue... dialog opens
Select Confirm button to agree to the Microsoft Service Agreement.
Step 4:
We found your product dialog opens
This indicates that the digital store package is ready to be redeemed with your Microsoft account.
Select Confirm button if the information in the dialog is correct.
Step 5:
Completed Successfully dialog opens
This indicates that the digital store package has been successfully redeemed with your Microsoft account.
Next, to start the activation process for the Office client apps, please select the Get Started button.
Tip
- With this, your Microsoft account has the entitlement of the Microsoft Office product. In other words, if you sign in to the Office client apps with your account, you will be able to activate these client apps.
- And, the digital store package that you confirmed at Step 2: will be removed from the Microsoft store app after it has been redeemed.
Step 6:
Accept the license agreement dialog opens
With this, the Office client apps on your PC have been activated with your Microsoft account.
Select Accept button to accept the software license agreement of the Microsoft Office product.
Step 7:
Set all the privacy settings dialogs and complete the activation process.
Step 8:
Select the Account menu in the left pane in the client app's window
Check the status under the Product Info in the Account screen
If the product name of Microsoft Office suite is displayed without colored shading, the client apps have been activated successfully.
Important
If your purchased 'Office Pre-installed PC' comes with a full set of Microsoft 365 client applications (Word, Excel, PowerPoint, OneNote, Access) pre-installed by default, any client applications not included in the Office suite product of the digital store package will be removed in the background within 24-48 hours after the Office client apps have been activated. (Internet connection required.)
And, the "Microsoft 365 and Office Updates" will be also highlighted with yellow under the Product Info in Account screen (See the image blow). This means this removal process is ready to start background. If you will select the "Update now" from the pulldown menu in "Update Options" button, you can also start the process manually. After the process completed, the "Microsoft 365 and Office Updates" will not be highlighted.
3: Confirm your Microsoft account has the entitlement of the Microsoft Office product
Step 1:
Access the Microsoft account dashboard and sign in with your own account.
And select the Subscriptions icon in the left pane in the Microsoft account dashboard.
Step 2:
Go to Subscriptions page
Scroll to the bottom of the page, and under the heading 'Products you've purchased', you can confirm the Microsoft Office product (e.g., Office Home & Business 2024) has been added.
With this, the entitlement of Microsoft Office product belongs to your Microsoft account.
Tip
If you need to reinstall the Office suite on your Office Pre-install PC, you should get an Office installer from the "Install" link in the entitlement of the Office product under the heading 'Products you've purchased' in the Subscriptions page. To learn more for how to reinstall the Office suite, please refer the article, "Reinstall Office or Microsoft 365 in your Office Pre-installed PC (for personal)".
4: Appendix
What is a Microsoft account?
A Microsoft account is an email address and password that you use with Outlook.com, Hotmail, Microsoft 365, Office, OneDrive, Skype, Xbox, and Windows.
When you create a Microsoft account, you can use any email address as the user name, including addresses from Yahoo! or Gmail. After you associate this account with your Office product, if you ever need to reinstall the apps, you'll use this Microsoft account instead of a product key to install and activate Office.
Should I create a new Microsoft account?
If you already sign in to Outlook.com, Hotmail, OneDrive, Skype, Xbox, and Windows, you already have a Microsoft account. Use that account instead of creating a new Microsoft account.
Why do I need a Microsoft account?
Your Microsoft account takes the place of a product key and makes it easier to reinstall Office. You must have a Microsoft Account to use Office on your Office Pre-installed device.
Where's my product key?
Microsoft provides no product key for these digital store package included with the Office Pre-installed PCs. The entitlement of the Office product redeemed on your device belongs to your Microsoft account itself. So, you can reinstall and activate Office with your Microsoft account instead of a product key.
See also
Microsoft 365 Customer Service and Support
Reinstall Office or Microsoft 365 in your Office Pre-installed PC (for personal)
Frequently asked questions for Office Pre-installed PC (Office product for personal)