Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Vista or Windows Server 2008.

  • You configure the display settings to use dual displays in clone mode.

  • You unplug the secondary display.

  • The system display turns blank because you have configured the system to turn off the display output after a period of inactivity.

  • While the output to the secondary display port is turned off, you hot-plug a display to the secondary display port.

In this scenario, you receive the following Stop error message:

Stop 0x00000116 (parameter1, parameter2, 00000000, parameter4)
VIDEO_TDR_ERROR

Notes

  • The parameters in these Stop error messages may vary, depending on the actual configuration.

  • The symptoms of a Stop error may vary, depending on your computer's system failure options. For example, the computer may restart when a Stop error occurs.

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix can be applied on the following platforms:

  • Windows Vista Service Pack 2

  • Windows Server 2008 Service Pack 2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista and Windows Server 2008

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.6002.18xxx

    Windows Vista and Windows Server 2008

    SP2

    GDR

    6.0.6002.22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the original release of Windows Server 2008.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are
    listed separately. The MUM and the MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.0.6002.22175

37,376

16-Jul-2009

16:16

x86

Dxgkrnl.sys

6.0.6002.22175

626,176

16-Jul-2009

13:54

x86

For all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.0.6002.22175

47,104

16-Jul-2009

16:14

x64

Dxgkrnl.sys

6.0.6002.22175

885,248

16-Jul-2009

14:03

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.0.6002.22175

105,472

16-Jul-2009

16:04

IA-64

Dxgkrnl.sys

6.0.6002.22175

1,984,000

16-Jul-2009

13:59

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Package_for_kb971572_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,693

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_client~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,430

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,689

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,422

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,693

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_server~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,430

17-Jul-2009

04:41

Not Applicable

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6002.22175_none_adf1ff01fa04f429.manifest

Not Applicable

8,417

16-Jul-2009

17:33

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6002.22175_none_0a109a85b262655f.manifest

Not Applicable

8,679

16-Jul-2009

17:31

Not Applicable

Package_for_kb971572_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,705

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,438

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,701

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,430

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,705

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,438

17-Jul-2009

04:41

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6002.22175_none_adf3a2f7fa02fd25.manifest

Not Applicable

8,672

16-Jul-2009

17:15

Not Applicable

Package_for_kb971572_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,529

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,426

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,533

17-Jul-2009

04:41

Not Applicable

Package_for_kb971572_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,434

17-Jul-2009

04:41

Not Applicable

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