Error message when you perform a data conversion in Microsoft Dynamics NAV 2009 SP1: "The call to member [Method_member] failed"

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Symptoms

When you try to perform a data conversion in Microsoft Dynamics NAV 2009 Service Pack 1 (SP1), you receive error messages that resemble the following:

  • The call to member DocType failed: Method 'Avalara.AvaTax.Adapter.TaxService.GetTaxRequest.DocType' not found
    Where DocType is of type Enum (Unmanaged)

  • The call to member DocDate failed: Method 'Avalara.AvaTax.Adapter.TaxService.GetTaxRequest.DocDate' not found

    Where DocDate is of type DateTime (Unmanaged)

  • The call to member Amount failed: Method 'Avalara.AvaTax.Adapter.TaxService.GetTaxRequest.Amount' not found

    Where Amount is of type Currency (Unmanaged)

Cause

This problem occurs because Microsoft Dynamics NAV 2009 SP1 cannot marshal data types from COM components.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the
File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the Microsoft Dynamics NAV RoleTailored client installation file

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.68

71,656

17-Dec-2009

06:30

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.68

698,328

17-Dec-2009

06:30

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.68

104,424

17-Dec-2009

06:30

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.68

34,800

17-Dec-2009

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.68

88,040

17-Dec-2009

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.68

63,480

17-Dec-2009

06:30

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.68

83,944

17-Dec-2009

06:30

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.68

2,111,488

17-Dec-2009

06:30

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.68

686,056

17-Dec-2009

06:30

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.30380.0

198,544

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.client.exe

6.0.30380.0

149,376

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

75,688

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.30380.0

104,352

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.30380.0

505,728

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.30380.0

337,808

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not Applicable

2,644

17-Dec-2009

12:06

Not Applicable

Microsoft.dynamics.nav.language.dll

6.0.30380.0

1,963,904

17-Dec-2009

15:06

x86

Microsoft.dynamics.nav.types.dll

6.0.30380.0

563,064

17-Dec-2009

15:07

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,136

17-Dec-2009

15:17

x86


Note The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory.


C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close Microsoft Dynamics NAV.

  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

  5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.

Step 2: Replace the Microsoft Dynamics NAV Server installation file.

In the Microsoft Dynamics NAV Server installation, replace the following files.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,352

17-Dec-2009

15:17

x86

Microsoft.dynamics.nav.language.dll

6.0.30380.0

1,963,904

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.ncl.dll

6.0.30380.0

599,928

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.server.exe

6.0.30380.0

141,184

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.service.dll

6.0.30380.0

145,280

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.30380.0

75,664

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.30380.0

145,304

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.types.dll

6.0.30380.0

563,064

17-Dec-2009

15:07

x86

Microsoft.dynamics.nav.watson.dll

6.0.30380.0

42,880

17-Dec-2009

15:07

x86

Nclcsrt.etx

Not Applicable

89,525

17-Dec-2009

08:25

Not Applicable

Nclcsrt.stx

Not Applicable

91,724

17-Dec-2009

08:25

Not Applicable

Nclcsrts.dll

6.0.30380.0

1,442,640

17-Dec-2009

15:17

x86

Ndbcs.dll

6.0.30380.0

1,348,944

17-Dec-2009

15:17

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory.

    Note Typically, the Microsoft Dynamics NAV Server is installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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