Error message when you resume a Windows Vista Service Pack 1-based or Windows Server 2008-based computer from hibernation: "Windows Failed to Start"

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Vista Service Pack 1 or Windows Server 2008.

  • Some Out Of Box Experience (OOBE) configurations were implemented over the operating system installation.

  • You put the computer into hibernation and then you resume the computer.

In this scenario, you receive the following error message:

Windows Failed to Start

File \Boot\BCD
Status 0xc000014c
Info: An error occurred while attempting to read the boot configuration

Resolution

This problem disappears after you start the computer by using a Windows Preinstallation Environment (Windows PE) CD or a startup CD that includes NTFS. Therefore, to recover from this problem, run Startup Repair by using an operating system installation CD. Then, restart the computer into normal mode. For more information about Startup Repair, refer to the "How do I use Startup Repair" section on the following Microsoft Web site:

http://windowshelp.microsoft.com/Windows/en-us/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspxAfter you recover from this problem, apply this hotfix to prevent the problem from recurring.

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.0.6001.22xxx

    Windows Vista SP1 and Windows Server 2008 SP1

    SP1

    LDR

  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Ntkrnlpa.exe

6.0.6001.22258

3,601,976

05-Sep-2008

05:17

Not Applicable

Ntoskrnl.exe

6.0.6001.22258

3,549,752

05-Sep-2008

05:17

Not Applicable

For all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.0.6001.22258

4,694,584

05-Sep-2008

05:39

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.0.6001.22258

9,494,072

05-Sep-2008

06:56

IA-64

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

Package_1_for_kb957523~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,777

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_2_for_kb957523~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,944

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_3_for_kb957523~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,782

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_4_for_kb957523~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,782

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,421

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,423

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

X86_64c0eee86254f6ce50c38a85628a9efc_31bf3856ad364e35_6.0.6001.22258_none_42128f79ea4bfa97.manifest

File version

Not Applicable

File size

697

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22258_none_6c8bf305cd6205c6.manifest

File version

Not Applicable

File size

17,806

Date (UTC)

05-Sep-2008

Time (UTC)

05:47

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

Amd64_d9dce094c11edd4e1e1ae0ab1c9d2455_31bf3856ad364e35_6.0.6001.22258_none_5f4000ae9ff27cd5.manifest

File version

Not Applicable

File size

701

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22258_none_c8aa8e8985bf76fc.manifest

File version

Not Applicable

File size

16,512

Date (UTC)

05-Sep-2008

Time (UTC)

06:10

Platform

Not Applicable

File name

Package_1_for_kb957523~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,787

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_2_for_kb957523~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,956

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_3_for_kb957523~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,792

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_4_for_kb957523~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,792

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,437

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

Ia64_c03efbd8302202f6d9bd5779aa5efad0_31bf3856ad364e35_6.0.6001.22258_none_7e2debeed5ee7cc7.manifest

File version

Not Applicable

File size

699

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22258_none_6c8d96fbcd600ec2.manifest

File version

Not Applicable

File size

16,819

Date (UTC)

05-Sep-2008

Time (UTC)

07:45

Platform

Not Applicable

File name

Package_1_for_kb957523~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,782

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_2_for_kb957523~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,787

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_3_for_kb957523~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,787

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

File name

Package_for_kb957523_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

05-Sep-2008

Time (UTC)

18:20

Platform

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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