Symptoms

When you try to open an application from a network share on a computer that is running Windows 7 or Windows Server 2008 R2, the operation may fail. Additionally, you receive the following error message:

The application failed to initialize properly (0xc000000F)


This issue occurs if one of the following conditions is true:

  • You try to open the application from a network share.

  • You try to open the application from a TSClient share in a Terminal Service session. For example, you run the \\tsclient\c\windows\notepad.exe command to start a Notepad.exe process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntdll.dll

6.1.7600.20602

1,286,456

22-Dec-2009

08:24

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntdll.dll

6.1.7600.20602

1,736,592

22-Dec-2009

08:46

x64

Ntdll.dll

6.1.7600.20602

1,290,048

22-Dec-2009

08:24

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntdll.dll

6.1.7600.20602

2,783,240

22-Dec-2009

06:56

IA-64

Ntdll.dll

6.1.7600.20602

1,290,048

22-Dec-2009

08:24

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Package_1_for_kb978869~31bf3856ad364e35~x86~~6.1.1.0.mum

Not Applicable

1,811

22-Dec-2009

18:24

Not Applicable

Package_2_for_kb978869~31bf3856ad364e35~x86~~6.1.1.0.mum

Not Applicable

1,816

22-Dec-2009

18:24

Not Applicable

Package_for_kb978869_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

Not Applicable

1,947

22-Dec-2009

18:24

Not Applicable

Update.mum

Not Applicable

1,674

22-Dec-2009

18:24

Not Applicable

X86_8036b079bd920977f6dc8b808378c625_31bf3856ad364e35_6.1.7600.20602_none_eea30e0f6692d187.manifest

Not Applicable

693

22-Dec-2009

18:24

Not Applicable

X86_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.20602_none_598a537e7660b012.manifest

Not Applicable

3,802

22-Dec-2009

08:46

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Amd64_cc5cb3157b769eda52304f2943f79175_31bf3856ad364e35_6.1.7600.20602_none_1a2923ba96cc0668.manifest

Not Applicable

697

22-Dec-2009

18:24

Not Applicable

Amd64_d673b240be2b44e53df56424aad1d91f_31bf3856ad364e35_6.1.7600.20602_none_ec30c7bc581869dd.manifest

Not Applicable

697

22-Dec-2009

18:24

Not Applicable

Amd64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.20602_none_b5a8ef022ebe2148.manifest

Not Applicable

3,806

22-Dec-2009

09:25

Not Applicable

Package_1_for_kb978869~31bf3856ad364e35~amd64~~6.1.1.0.mum

Not Applicable

1,821

22-Dec-2009

18:24

Not Applicable

Package_2_for_kb978869~31bf3856ad364e35~amd64~~6.1.1.0.mum

Not Applicable

2,248

22-Dec-2009

18:24

Not Applicable

Package_3_for_kb978869~31bf3856ad364e35~amd64~~6.1.1.0.mum

Not Applicable

2,048

22-Dec-2009

18:24

Not Applicable

Package_for_kb978869_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

Not Applicable

2,879

22-Dec-2009

18:24

Not Applicable

Update.mum

Not Applicable

2,328

22-Dec-2009

18:24

Not Applicable

Wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.20602_none_bffd9954631ee343.manifest

Not Applicable

3,566

22-Dec-2009

08:38

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ia64_67b79aacfb0f03e8f2a27c44363d92f2_31bf3856ad364e35_6.1.7600.20602_none_e0a5e0b75281d75b.manifest

Not Applicable

695

22-Dec-2009

18:24

Not Applicable

Ia64_d673b240be2b44e53df56424aad1d91f_31bf3856ad364e35_6.1.7600.20602_none_9013d02e9fb901a3.manifest

Not Applicable

696

22-Dec-2009

18:24

Not Applicable

Ia64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.20602_none_598bf774765eb90e.manifest

Not Applicable

3,804

22-Dec-2009

09:15

Not Applicable

Package_1_for_kb978869~31bf3856ad364e35~ia64~~6.1.1.0.mum

Not Applicable

1,822

22-Dec-2009

18:24

Not Applicable

Package_2_for_kb978869~31bf3856ad364e35~ia64~~6.1.1.0.mum

Not Applicable

2,042

22-Dec-2009

18:24

Not Applicable

Package_for_kb978869_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

Not Applicable

1,958

22-Dec-2009

18:24

Not Applicable

Update.mum

Not Applicable

1,684

22-Dec-2009

18:24

Not Applicable

Wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.20602_none_bffd9954631ee343.manifest

Not Applicable

3,566

22-Dec-2009

08:38

Not Applicable

References

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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