Symptoms

When you try to install Microsoft Dynamics CRM 2011 Server on a domain, you receive the following error message:

Exception occurred during Microsoft.CRM.Tools.Admin.OrganizationCreator: Action Microsoft.crm.tools.Admin.provisionBusinessAction Failed

Additionally, the following error message is logged in the Setup log:

Error | Installer complete: OrganizationCreator - Error encountered
Error | Exception occured during Microsoft.CRM.Tools.Admin.OrganizationCreator : Action Microsoft.crm.tools.Admin.provisionBusinessAction Failed.
Inner exception:
The domain logon for this user is invalid: (Dom.ain\<username>).
Select another domain logon and try again.
At Microsoft.CRM.Authentication.UserManagementFactory.ValidateActiveDirectoryUser…


Then, you try to install Microsoft Dynamics CRM 2011 Server by updating the Microsoft Dynamics CRM 2011 Server setup files. To do this, you use one of the following methods:

  • Select Get updates for Microsoft Dynamics CRM (recommended) during Microsoft Dynamics CRM 2011 Server installation.

  • Follow the directions in the following Microsoft Knowledge Base (KB) article:

    2434455 How to obtain the setup updates for Microsoft Dynamics CRM 2011

When you finish installing Microsoft Dynamics CRM 2011 Server by updating the Microsoft Dynamics CRM 2011 Server setup files, you cannot complete the following tasks:

  • Create new organizations in Microsoft Dynamics CRM 2011 Server

  • Add users to Microsoft Dynamics CRM 2011 Server

Cause

You receive an error message when you try to install Microsoft Dynamics CRM 2011 Server on a domain because the Microsoft Dynamics CRM 2011 Server setup blocks installation when the domain's NetBIOS domain name contains a period (.).

Additionally, you cannot create new organizations in Microsoft Dynamics CRM 2011 Server or add users to Microsoft Dynamics CRM 2011 Server when you install Microsoft Dynamics CRM 2011 Server by updating the setup files.

Resolution

To install Microsoft Dynamics CRM 2011 Server on a domain whose NetBIOS domain name contains a period (.), follow these steps:

  1. To have us create the appropriate registry key for you, go to the "Fix it for me" section. If you prefer to create the appropriate registry key yourself, go to the "Let me fix it myself" section.

    Fix it for me

    To create the appropriate registry key automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.




    Notes

    • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

    • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.


    Then, go to the "Did this fix the problem?" section.



    Let me fix it myselfCreate the appropriate registry key on the server on which you want to install Microsoft Dynamics CRM 2011 Server. To do this, follow these steps:

    1. Open Registry Editor.

    2. Browse to the following location: HKLM\Software\Microsoft

    3. Create the MSCRM registry key if it does not already exist.

    4. Browse to the following location: HKLM\Software\Microsoft\MSCRM

    5. Create a new DWORD type registry value, and then name the registry value VerifyDomainName.

    6. Set the datavalue of the VerifyDomainName value to 1

  2. During the Microsoft Dynamics CRM 2011 Server setup, complete one of the following tasks:

    • Select Get updates for Microsoft Dynamics CRM (recommended).

    • If the server does not have an Internet connection, follow the directions in the following KB article to obtain and install the updates:

      2434455 2434455: How to obtain the setup updates for Microsoft Dynamics CRM 2011

As soon as the Microsoft Dynamics CRM 2011 Server setup is complete, install Update Rollup 4 for Microsoft Dynamics CRM 2011, and then restart the server.
After you restart the server, you will be able to create new organizations in Microsoft Dynamics CRM 2011 Server and add users to Microsoft Dynamics CRM 2011 Server.

For more information about Update Rollup 4 for Microsoft Dynamics CRM 2011, click the following article number to view the article in the Microsoft Knowledge Base:

2556167 Update Rollup 4 for Microsoft Dynamics CRM 2011 is available

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.

  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updatesFor more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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