Event ID 1038 is logged when a failover occurs on a back-end disk controller in a Windows Server 2008 failover cluster

Symptoms

Consider the following scenario:

  • You connect a Windows Server 2008 failover cluster node to an external storage device.

  • You use Microsoft Multipath I/O (MPIO) together with Microsoft Device Specific Module (DSM) to manage the external storage device.

  • A failover occurs on a back-end disk controller.

In this scenario, the cluster disk resources remain in a "Failed" state for a while. Additionally, the following event is logged in the System log:

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix must work together with hotfix 970525 in order to fix the problem completely. This hotfix fixes the problems related to Microsoft Device Specific Module (DSM), and hotfix 970525 fixes the problems related to Microsoft Multipath I/O (MPIO).
For more information about hotfix 970525, click the following article number to view the article in the Microsoft Knowledge Base:

970525 Cluster resources fail over before the time expires in the PDORemovePeriod parameter in Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista and Windows Server 2008

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.6002.18xxx

    Windows Vista and Windows Server 2008

    SP2

    GDR

    6.0.6002.22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the original release of Windows Server 2008.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are
    listed separately. The MUM and the MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Msdsm.sys

6.0.6001.22503

91,736

21-Aug-2009

16:57

x86

Msdsm.sys

6.0.6002.22207

91,704

21-Aug-2009

16:07

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Msdsm.sys

6.0.6001.22503

111,192

21-Aug-2009

16:34

x64

Msdsm.sys

6.0.6002.22207

111,176

21-Aug-2009

15:47

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Msdsm.sys

6.0.6001.22503

274,520

22-Aug-2009

16:39

IA-64

Msdsm.sys

6.0.6002.22207

274,504

21-Aug-2009

15:54

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

More Information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Package_for_kb972797_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,367

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,693

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_client~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,713

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,421

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,690

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,701

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,425

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,694

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_server~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,713

22-Aug-2009

21:08

Not Applicable

X86_msdsm.inf_31bf3856ad364e35_6.0.6001.22503_none_cad3e7f5f4a671e8.manifest

Not Applicable

1,664

22-Aug-2009

21:11

Not Applicable

X86_msdsm.inf_31bf3856ad364e35_6.0.6002.22207_none_ccbe5b05f1c92c68.manifest

Not Applicable

1,664

22-Aug-2009

21:11

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Amd64_msdsm.inf_31bf3856ad364e35_6.0.6001.22503_none_26f28379ad03e31e.manifest

Not Applicable

1,666

22-Aug-2009

21:15

Not Applicable

Amd64_msdsm.inf_31bf3856ad364e35_6.0.6002.22207_none_28dcf689aa269d9e.manifest

Not Applicable

1,666

22-Aug-2009

21:15

Not Applicable

Package_for_kb972797_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,375

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,705

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,723

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,429

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,702

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,711

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,433

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,706

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,723

22-Aug-2009

21:08

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia64_msdsm.inf_31bf3856ad364e35_6.0.6001.22503_none_cad58bebf4a47ae4.manifest

Not Applicable

1,665

22-Aug-2009

21:08

Not Applicable

Ia64_msdsm.inf_31bf3856ad364e35_6.0.6002.22207_none_ccbffefbf1c73564.manifest

Not Applicable

1,665

22-Aug-2009

21:08

Not Applicable

Package_for_kb972797_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,425

22-Aug-2009

21:07

Not Applicable

Package_for_kb972797_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,529

22-Aug-2009

21:07

Not Applicable

Package_for_kb972797_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,706

22-Aug-2009

21:07

Not Applicable

Package_for_kb972797_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,429

22-Aug-2009

21:07

Not Applicable

Package_for_kb972797_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,533

22-Aug-2009

21:07

Not Applicable

Package_for_kb972797_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,717

22-Aug-2009

21:07

Not Applicable

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