Symptoms

On a computer that is running Windows Server 2003 Service Pack 2 (SP2), Windows Server 2008, or Windows Server 2008 R2, the Terminal Services Licensing (TS Licensing) server or the Remote Desktop Licensing (RD Licensing) server becomes deactivated, and only temporary licenses can be issued.

Additionally, the following event resembles an event that is logged in the System log:


After an event that has the Event ID 17 is logged, any use of Microsoft Clearinghouse except for a reactivation may result in one of the following errors. When either of these errors are logged, the TS Licensing server or the RD Licensing server is deactivated if the server is connected to the Internet and if the connection method is set to Automatic.

The RD License Manager encountered an internal error from the license server. Message Number: 0xc0110011

The License Server Activation Wizard encountered an internal error from the license server
Message Number: 0xc0110011

Additionally, the event log entries may indicate that the certificate store is corrupted on the TS Licensing or RD Licensing server that contains the Microsoft Clearinghouse-issued certificates. After these event log entries are logged, the TS Licensing or RD Licensing server may be deactivated, and the following event that has the Event ID 38 is logged in an event log:


Cause

This issue occurs because a certificate that is part of the digital certificate chain expires.

When a TS Licensing server or a RD Licensing server is activated by using the automatic connection method, Microsoft Clearinghouse sends the server a digital certificate chain that validates the ownership and identity of the server. On February 26, 2010, a certificate that was part of this digital certificate chain expired. However, the TS Licensing server or the RD Licensing server interprets the expired certificate as a corrupted certificate. Therefore, an instance of the event that has Event ID 17 is logged.

Resolution

To resolve this issue, apply this hotfix on the problematic TS Licensing server or on the problematic RD Licensing server. Then, reactivate this TS Licensing server or this RD Licensing server.

Note After you install this hotfix, a Warning event that has the Event ID 46 is logged in an event log.


 Event Type: Warning
Event Source: TermServLicensing
Event Category: None
Event ID: 46
Date: date
Time: time
User: N/A
Computer: computer name
Description:
One or more Terminal Server Licensing certificates has expired. Please re-register.


This event asks the administrator to reactivate the TS Licensing server or the RD Licensing server. To resolve this issue, please reactivate the TS Licensing server. Reactivation of the server will not cause any trouble to CALs which are already installed on the licensing server.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2003 Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows Server 2008 R2

For more information about how to obtain a Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Additionally, you must have one of the following components installed:

  • The Terminal Server Licensing component on a computer that is running Windows Server 2003 SP2.

  • The TS Licensing role service under the Terminal Services role on a computer that is running Windows Server 2008.

  • The RD Licensing role service under the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2003 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

SP requirement

Lrwizdll.dll

5.2.3790.4700

283,648

29-Apr-2010

05:44

x86

SP2

Lserver.exe

5.2.3790.4700

349,696

28-Apr-2010

14:53

x86

SP2

For all supported x64-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

SP requirement

Lrwizdll.dll

5.2.3790.4700

348,672

29-Apr-2010

03:48

x64

SP2

Lserver.exe

5.2.3790.4700

538,112

29-Apr-2010

03:48

x64

SP2

For all supported IA-64-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

SP requirement

Lrwizdll.dll

5.2.3790.4700

564,224

29-Apr-2010

03:47

IA-64

SP2

Lserver.exe

5.2.3790.4700

995,328

29-Apr-2010

03:47

IA-64

SP2

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Licmgr.exe

6.0.6001.22679

357,888

28-Apr-2010

15:07

x86

Lrwizdll.dll

6.0.6001.22679

509,952

28-Apr-2010

16:25

x86

Lserver_pkconfig.xml

Not applicable

20,102

04-Mar-2010

05:48

Not applicable

Licmgr.exe

6.0.6002.22393

357,888

28-Apr-2010

15:49

x86

Lrwizdll.dll

6.0.6002.22393

509,952

28-Apr-2010

17:47

x86

Lserver_pkconfig.xml

Not applicable

20,102

12-May-2009

10:48

Not applicable

Lserver.dll

6.0.6001.22679

468,480

28-Apr-2010

16:25

x86

Tlsmigplugin.dll

6.0.6001.22679

75,776

28-Apr-2010

16:27

x86

Tlsunattend.exe

6.0.6001.22679

8,704

28-Apr-2010

15:07

x86

Tslicensing.events.xml

Not applicable

549

04-Mar-2010

05:49

Not applicable

Lserver.dll

6.0.6002.22393

468,480

28-Apr-2010

17:47

x86

Tlsmigplugin.dll

6.0.6002.22393

75,776

28-Apr-2010

17:50

x86

Tlsunattend.exe

6.0.6002.22393

8,704

28-Apr-2010

15:49

x86

Tslicensing.events.xml

Not applicable

549

03-Apr-2009

20:46

Not applicable

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Licmgr.exe

6.0.6001.22679

405,504

28-Apr-2010

15:42

x64

Lrwizdll.dll

6.0.6001.22679

577,536

28-Apr-2010

16:59

x64

Lserver_pkconfig.xml

Not applicable

20,102

26-Feb-2010

04:06

Not applicable

Licmgr.exe

6.0.6002.22393

405,504

28-Apr-2010

16:03

x64

Lrwizdll.dll

6.0.6002.22393

577,536

28-Apr-2010

17:45

x64

Lserver_pkconfig.xml

Not applicable

20,102

12-May-2009

10:50

Not applicable

Lserver.dll

6.0.6001.22679

641,536

28-Apr-2010

16:59

x64

Tlsmigplugin.dll

6.0.6001.22679

102,912

28-Apr-2010

17:02

x64

Tlsunattend.exe

6.0.6001.22679

10,240

28-Apr-2010

15:41

x64

Tslicensing.events.xml

Not applicable

549

26-Feb-2010

04:06

Not applicable

Lserver.dll

6.0.6002.22393

641,536

28-Apr-2010

17:45

x64

Tlsmigplugin.dll

6.0.6002.22393

102,912

28-Apr-2010

17:48

x64

Tlsunattend.exe

6.0.6002.22393

10,240

28-Apr-2010

16:02

x64

Tslicensing.events.xml

Not applicable

549

03-Apr-2009

20:42

Not applicable

Windows Server 2008 R2 file information notes


ImportantWindows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Licmgr.exe

6.1.7600.16385

410,624

14-Jul-2009

01:39

x64

Lrwizdll.dll

6.1.7600.20704

586,240

01-May-2010

21:06

x64

Lserver_pkconfig.xml

Not applicable

20,994

11-Nov-2009

23:30

Not applicable

Lserver.dll

6.1.7600.20704

692,224

01-May-2010

21:06

x64

Tlsrepplugin.dll

6.1.7600.16385

103,424

14-Jul-2009

01:41

x64

Tlsunattend.exe

6.1.7600.20704

10,240

01-May-2010

21:03

x64

Tslicensing.events.xml

Not applicable

549

10-Jun-2009

20:40

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2021885 Terminal Server License Server/Remote Desktop License Server Only Issuing Temporary Licenses and Event ID 17 Logged  For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information


Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

1,578

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

X86_6c17ec3951182a4e4b41f17a8e1caac7_31bf3856ad364e35_6.0.6001.22679_none_f970769fccbefc33.manifest

File version

Not applicable

File size

718

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

X86_c08a1abccfa5918b8bbf063e5673fbea_31bf3856ad364e35_6.0.6002.22393_none_1a546fd03b40631d.manifest

File version

Not applicable

File size

718

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

X86_c72269abe8401a30d89f7f768b71e211_31bf3856ad364e35_6.0.6001.22679_none_46631505d118224a.manifest

File version

Not applicable

File size

723

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

X86_ea5f622e60a36dd00cf2aded14ba2ef4_31bf3856ad364e35_6.0.6002.22393_none_811f3f413892346c.manifest

File version

Not applicable

File size

723

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

X86_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.0.6001.22679_none_4486fd76c8d37a88.manifest

File version

Not applicable

File size

12,710

Date (UTC)

28-Apr-2010

Time (UTC)

18:42

Platform

Not applicable

File name

X86_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.0.6002.22393_none_4651cdcac60f6f84.manifest

File version

Not applicable

File size

12,710

Date (UTC)

28-Apr-2010

Time (UTC)

19:40

Platform

Not applicable

File name

X86_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.0.6001.22679_none_a18eda3cb7d675fa.manifest

File version

Not applicable

File size

97,532

Date (UTC)

28-Apr-2010

Time (UTC)

18:46

Platform

Not applicable

File name

X86_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.0.6002.22393_none_a359aa90b5126af6.manifest

File version

Not applicable

File size

97,532

Date (UTC)

28-Apr-2010

Time (UTC)

19:44

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_029b53b5464a3cb3d8e938520927a7fa_31bf3856ad364e35_6.0.6002.22393_none_743daca26c544bdd.manifest

File version

Not applicable

File size

722

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

Amd64_1a7d845cb1225d907c29f298a2591a92_31bf3856ad364e35_6.0.6001.22679_none_8df6c7aa9ff613dc.manifest

File version

Not applicable

File size

727

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

Amd64_67471528631e2966651c3ebab83b357e_31bf3856ad364e35_6.0.6001.22679_none_7112d64366f99e23.manifest

File version

Not applicable

File size

722

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

Amd64_d16ac8f5e8147145ef5833d211c372d0_31bf3856ad364e35_6.0.6002.22393_none_c16ccbbbac790d02.manifest

File version

Not applicable

File size

727

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.0.6001.22679_none_a0a598fa8130ebbe.manifest

File version

Not applicable

File size

13,072

Date (UTC)

28-Apr-2010

Time (UTC)

19:15

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.0.6002.22393_none_a270694e7e6ce0ba.manifest

File version

Not applicable

File size

13,072

Date (UTC)

28-Apr-2010

Time (UTC)

19:36

Platform

Not applicable

File name

Amd64_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.0.6001.22679_none_fdad75c07033e730.manifest

File version

Not applicable

File size

97,586

Date (UTC)

28-Apr-2010

Time (UTC)

19:20

Platform

Not applicable

File name

Amd64_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.0.6002.22393_none_ff7846146d6fdc2c.manifest

File version

Not applicable

File size

97,586

Date (UTC)

28-Apr-2010

Time (UTC)

19:40

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,588

Date (UTC)

29-Apr-2010

Time (UTC)

05:05

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_0a1fceebc3cb00832822e3d7c779cb97_31bf3856ad364e35_6.1.7600.20704_none_e25e11b8236a22a9.manifest

File version

Not applicable

File size

722

Date (UTC)

02-May-2010

Time (UTC)

18:48

Platform

Not applicable

File name

Amd64_1584a8c5f053320de2dd9e9571983190_31bf3856ad364e35_6.1.7600.20704_none_b91973e62cd855bd.manifest

File version

Not applicable

File size

727

Date (UTC)

02-May-2010

Time (UTC)

18:48

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.1.7600.20704_none_a1141741e213e65c.manifest

File version

Not applicable

File size

5,083

Date (UTC)

02-May-2010

Time (UTC)

18:48

Platform

Not applicable

File name

Amd64_microsoft-windows-t..vices-licenseserver_31bf3856ad364e35_6.1.7600.20704_none_fe1bf407d116e1ce.manifest

File version

Not applicable

File size

98,388

Date (UTC)

02-May-2010

Time (UTC)

18:48

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,461

Date (UTC)

02-May-2010

Time (UTC)

18:48

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×