Event ID 82 may be logged in the System log after you extend the protected dynamic volume on a Windows 7-based or Windows Server 2008 R2-based computer

Symptoms

Consider the following scenario:

  • You create a dynamic volume on a computer that is running Windows Server 2008 R2 or Windows 7.

  • You enable the snapshot protection mode on the volume.

  • You configure the volume size to be extended.

  • You regularly create snapshots for the volume. Some snapshots are created before the volume is extended. Other snapshots are created after the volume is extended.

In this scenario, you may encounter the following issues.

Issue 1:

When you try to delete some snapshots of the volume that are created before the volume is used, the operation fails.

Issue 2:

You cannot bring the volume online after you take the volume offline. For example, this behavior occurs after you restart the computer. Additionally, the following event is added into the System log:


Event ID: 82

Task Category: None

Level: Error

Keywords: Classic

User: N/A
Computer: computer name
Description:

Volume name is offline for shadow copy protection. A shadow copy meta data corruption was detected. Please try clearing the protection fault or restart the computer. If all else fails, revert out of shadow copy protection mode to reclaim the use of the volume while losing the shadow copies.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Volsnap.sys

6.1.7600.20750

245,120

08-Jul-2010

05:06

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Volsnap.sys

6.1.7600.20750

295,304

08-Jul-2010

05:51

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Volsnap.sys

6.1.7600.20750

676,224

08-Jul-2010

04:39

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2223201~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,838

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

File name

Package_2_for_kb2223201~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,838

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

File name

Package_3_for_kb2223201~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,837

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

File name

Package_for_kb2223201_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,199

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

File name

X86_volume.inf_31bf3856ad364e35_6.1.7600.20750_none_16321e73767254f7.manifest

File version

Not Applicable

File size

2,083

Date (UTC)

08-Jul-2010

Time (UTC)

05:29

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_volume.inf_31bf3856ad364e35_6.1.7600.20750_none_7250b9f72ecfc62d.manifest

File version

Not Applicable

File size

2,087

Date (UTC)

08-Jul-2010

Time (UTC)

06:21

Platform

Not Applicable

File name

Package_1_for_kb2223201~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,848

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

File name

Package_2_for_kb2223201~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,848

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

File name

Package_3_for_kb2223201~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,847

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

File name

Package_for_kb2223201_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,213

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_volume.inf_31bf3856ad364e35_6.1.7600.20750_none_1633c26976705df3.manifest

File version

Not Applicable

File size

2,085

Date (UTC)

08-Jul-2010

Time (UTC)

06:24

Platform

Not Applicable

File name

Package_1_for_kb2223201~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,843

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

File name

Package_for_kb2223201_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,450

Date (UTC)

08-Jul-2010

Time (UTC)

07:39

Platform

Not Applicable

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