Explorer.exe process may crash when you tap or click the desktop in Windows 8 or Windows Server 2012

Symptoms

Assume that you use one of the following input methods on a Windows 8-based or Windows Server 2012-based computer that has update 2770917 installed:

  • Korean

  • Chinese Traditional

  • Chinese Simplified

While the desktop is open, you tap or click the Settings charm, and then you tap or click the desktop. In this situation, the Explorer.exe process may crash.

For more information about update 2770917, click the following article number to view the article in the Microsoft Knowledge Base:

2770917 Windows 8 and Windows Server 2012 cumulative update: November 2012

Resolution

Update information

How to obtain this update

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8

Download Download the update package now.

All supported x64-based versions of Windows 8

Download Download the update package now.

All supported x64-based versions of Windows Server 2012

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8, and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Msctf.dll

6.2.9200.16494

890,880

05-Jan-2013

01:40

x86

Msctf.dll

6.2.9200.20599

890,880

05-Jan-2013

01:34

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Msctf.dll

6.2.9200.16494

1,120,768

05-Jan-2013

01:27

x64

Msctf.dll

6.2.9200.20599

1,120,768

05-Jan-2013

01:23

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8, and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.16494_none_7263edf4c033f772.manifest

File version

Not applicable

File size

32,712

Date (UTC)

05-Jan-2013

Time (UTC)

02:37

Platform

Not applicable

File name

X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.20599_none_72f28c31d94d15ef.manifest

File version

Not applicable

File size

32,712

Date (UTC)

05-Jan-2013

Time (UTC)

02:41

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.16494_none_ce828978789168a8.manifest

File version

Not applicable

File size

32,716

Date (UTC)

05-Jan-2013

Time (UTC)

04:55

Platform

Not applicable

File name

Amd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.20599_none_cf1127b591aa8725.manifest

File version

Not applicable

File size

32,716

Date (UTC)

05-Jan-2013

Time (UTC)

03:39

Platform

Not applicable


Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×