Symptoms

Consider the following scenario. An .msi file tries to install many policy files on a computer. The computer has the Microsoft .NET Framework 2.0 installed. In this scenario, the installation may fail with error 1935. Additionally, you may notice information that resembles the following in the log file: MSI (c) (F0:64) [15:54:57:881]: MsiProvideComponentFromDescriptor is returning: 87
Error 1935.An error occurred during the installation of assembly component {39A6D0E2-956C-4608-A4B3-AA22FDBDEF49}. HRESULT: 0x80070008. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: policy.8.0.Act.Framework.DataExchange,Version="10.1.199.0",ProcessorArchitecture="MSIL",PublicKeyToken="EBF6B2FF4D0A08AA",Culture="neutral",FileVersion="10.1.199.0"

MSI (s) (84:64) [15:55:51:763]: Product: ACT! by Sage Premium 2008 (10.0) -- Error 1935.An error occurred during the installation of assembly component {39A6D0E2-956C-4608-A4B3-AA22FDBDEF49}. HRESULT: 0x80070008. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: policy.8.0.Act.Framework.DataExchange,Version="10.1.199.0",ProcessorArchitecture="MSIL",PublicKeyToken="EBF6B2FF4D0A08AA",Culture="neutral",FileVersion="10.1.199.0"

Action ended 15:55:51: InstallFinalize. Return value 3.

Cause

This problem occurs because of a registry handles leak. The leak causes an out of resource exception. Therefore, the installation fails.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have the .NET Framework 2.0 or the .NET Framework 2.0 Service Pack 1 (SP1) installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

The .NET Framework 2.0, x86-based versions

File name

File version

File size

Date

Time

Platform

Cordacwks.dll

2.0.50727.983

802,816

15-Jan-2008

12:01

x86

Mscorjit.dll

2.0.50727.983

326,656

15-Jan-2008

12:01

x86

Mscorlib.dll

2.0.50727.983

4,321,280

15-Jan-2008

12:01

x86

Mscorpe.dll

2.0.50727.983

102,912

15-Jan-2008

12:01

x86

Mscorwks.dll

2.0.50727.983

5,635,072

15-Jan-2008

12:01

x86

Normalization.dll

2.0.50727.983

15,360

15-Jan-2008

12:01

x86

Peverify.dll

2.0.50727.983

136,192

15-Jan-2008

12:01

x86

Sos.dll

2.0.50727.983

382,464

15-Jan-2008

12:01

x86

Vsavb7rt.dll

8.0.50727.983

1,330,688

15-Jan-2008

12:00

x86

The .NET Framework 2.0, Itanium architecture versions

File name

File version

File size

Date

Time

Platform

Cordacwks.dll

2.0.50727.983

2,719,232

14-Jan-2008

20:03

IA-64

Cordacwks.dll

2.0.50727.983

802,816

15-Jan-2008

12:01

x86

Mscorjit.dll

2.0.50727.983

2,707,968

14-Jan-2008

20:01

IA-64

Mscorjit.dll

2.0.50727.983

326,656

15-Jan-2008

12:01

x86

Mscorlib.dll

2.0.50727.983

4,321,280

15-Jan-2008

12:01

x86

Mscorlib.dll

2.0.50727.983

3,960,832

15-Jan-2008

01:14

IA-64

Mscorpe.dll

2.0.50727.983

312,832

14-Jan-2008

19:55

IA-64

Mscorpe.dll

2.0.50727.983

102,912

15-Jan-2008

12:01

x86

Mscorpjt.dll

2.0.50727.983

3,502,080

14-Jan-2008

20:02

IA-64

Mscorwks.dll

2.0.50727.983

21,306,368

14-Jan-2008

19:59

IA-64

Mscorwks.dll

2.0.50727.983

5,635,072

15-Jan-2008

12:01

x86

Normalization.dll

2.0.50727.983

44,032

14-Jan-2008

20:00

IA-64

Normalization.dll

2.0.50727.983

15,360

15-Jan-2008

12:01

x86

Peverify.dll

2.0.50727.983

383,488

14-Jan-2008

20:02

IA-64

Peverify.dll

2.0.50727.983

136,192

15-Jan-2008

12:01

x86

Sos.dll

2.0.50727.983

862,720

14-Jan-2008

20:12

IA-64

Sos.dll

2.0.50727.983

382,464

15-Jan-2008

12:01

x86

Vsavb7rt.dll

8.0.50727.983

1,330,688

15-Jan-2008

12:00

x86

The .NET Framework 2.0, x64-based versions

File name

File version

File size

Date

Time

Platform

Cordacwks.dll

2.0.50727.983

1,597,440

14-Jan-2008

20:41

x64

Cordacwks.dll

2.0.50727.983

802,816

15-Jan-2008

12:01

x86

Mscorjit.dll

2.0.50727.983

1,588,736

14-Jan-2008

20:40

x64

Mscorjit.dll

2.0.50727.983

326,656

15-Jan-2008

12:01

x86

Mscorlib.dll

2.0.50727.983

4,321,280

15-Jan-2008

12:01

x86

Mscorlib.dll

2.0.50727.983

3,960,832

15-Jan-2008

00:21

x64

Mscorpe.dll

2.0.50727.983

157,184

14-Jan-2008

20:34

x64

Mscorpe.dll

2.0.50727.983

102,912

15-Jan-2008

12:01

x86

Mscorpjt.dll

2.0.50727.983

2,005,504

14-Jan-2008

20:40

x64

Mscorwks.dll

2.0.50727.983

10,326,528

14-Jan-2008

20:38

x64

Mscorwks.dll

2.0.50727.983

5,635,072

15-Jan-2008

12:01

x86

Normalization.dll

2.0.50727.983

18,432

14-Jan-2008

20:39

x64

Normalization.dll

2.0.50727.983

15,360

15-Jan-2008

12:01

x86

Peverify.dll

2.0.50727.983

205,824

14-Jan-2008

20:40

x64

Peverify.dll

2.0.50727.983

136,192

15-Jan-2008

12:01

x86

Sos.dll

2.0.50727.983

480,768

14-Jan-2008

20:48

x64

Sos.dll

2.0.50727.983

382,464

15-Jan-2008

12:01

x86

Vsavb7rt.dll

8.0.50727.983

1,330,688

15-Jan-2008

12:00

x86

The .NET Framework 2.0 SP1, x86-based versions

File name

File version

File size

Date

Time

Platform

Cordacwks.dll

2.0.50727.1820

822,280

18-Mar-2008

04:03

x86

Mscorlib.dll

2.0.50727.1820

4,345,856

18-Mar-2008

04:03

x86

Mscorwks.dll

2.0.50727.1820

5,852,672

18-Mar-2008

04:02

x86

The .NET Framework 2.0 SP1, Itanium architecture versions

File name

File version

File size

Date

Time

Platform

Cordacwks.dll

2.0.50727.1820

2,769,416

18-Mar-2008

00:15

IA-64

Cordacwks.dll

2.0.50727.1820

822,280

18-Mar-2008

04:03

x86

Mscorlib.dll

2.0.50727.1820

3,997,696

18-Mar-2008

00:15

IA-64

Mscorlib.dll

2.0.50727.1820

4,345,856

18-Mar-2008

04:03

x86

Mscorwks.dll

2.0.50727.1820

21,693,952

18-Mar-2008

00:15

IA-64

Mscorwks.dll

2.0.50727.1820

5,852,672

18-Mar-2008

04:02

x86

The .NET Framework 2.0 SP1, x64-based versions

File name

File version

File size

Date

Time

Platform

Cordacwks.dll

2.0.50727.1820

1,652,744

17-Mar-2008

22:28

x64

Cordacwks.dll

2.0.50727.1820

822,280

18-Mar-2008

04:03

x86

Mscorlib.dll

2.0.50727.1820

4,345,856

17-Mar-2008

22:28

x64

Mscorlib.dll

2.0.50727.1820

4,345,856

18-Mar-2008

04:03

x86

Mscorwks.dll

2.0.50727.1820

10,493,952

17-Mar-2008

22:28

x64

Mscorwks.dll

2.0.50727.1820

5,852,672

18-Mar-2008

04:02

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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