Symptoms

Consider the following scenario:

  • In Commerce Server 2009 R2, you set the Display out of stock items¬†option to¬†False for an inventory resource in Commerce Server Manager.

  • You restart Internet Information Services (IIS) and then verify that the out-of-stock items are not shown on the Commerce site.

  • You use Commerce Server Catalog Manager to manage one of the out-of-stock items.


In this scenario, you receive an error message that resembles the following when you try to save the product:

The product item_name does not meet the inventory filtering criteria.


Resolution

To resolve this problem, apply the following hotfix.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Commerce Server 2009 R2 installed.

Restart information

You do not have to restart the computer after you apply this hotfix. However, you must restart Internet Information Services (IIS) and the Commerce Server Catalog Import Host COM+ application after you apply this hotfix.

To restart IIS, open a Command Prompt window, type the following command, and then press ENTER:

iisreset /restartNote This command stops all IIS services that are running and then restarts them.

Replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For Commerce Server 2009 R2

File name

File version

File size

Date

Time

Platform

Microsoft.catalogserver.dll

9.0.4260.215

764,520

02-Jan-2013

20:30

x86

Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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