FIX: Stop Error "0x000000F4" occurs when an application creates a process in a cross-session manner in Windows 7 or Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You run an application that creates a cross-session process in Windows 7 or Windows Server 2008 R2.

  • This process is immediately killed.


In this scenario, the system crashes. Additionally, you may receive a Stop error message that resembles the following:

STOP 0x000000F4 (0x00000003, Parameter2, Parameter3, Parameter4)
CRITICAL_OBJECT_TERMINATION



Notes

  • The parameters in this Stop error message may vary, depending on the configuration of the computer. However, the first parameter is always 0x00000003.

  • Not all "0x000000F4" Stop errors are caused by this issue.

  • The problem may occur if Hitachi's JP1 software package is installed on the server.


Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.1.7601.18233

38,912

08-Aug-2013

01:57

x86

Csrsrv.dll

6.1.7601.22416

38,912

08-Aug-2013

01:55

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.1.7601.18233

43,520

08-Aug-2013

02:25

x64

Csrsrv.dll

6.1.7601.22416

43,520

08-Aug-2013

02:22

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.1.7601.18233

94,720

08-Aug-2013

01:29

IA-64

Csrsrv.dll

6.1.7601.22416

94,720

08-Aug-2013

01:30

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2876900_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,775

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_1_for_kb2876900~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,476

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_2_for_kb2876900_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,758

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_2_for_kb2876900~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,463

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_3_for_kb2876900_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,760

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_3_for_kb2876900~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,465

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_rtm_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,440

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,459

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_sp1_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,883

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,918

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,094

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

X86_183262fbd353962c46c61b4e7109a37d_31bf3856ad364e35_6.1.7601.22416_none_d806ae786b9c1f05.manifest

File version

Not Applicable

File size

694

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

X86_799ffe34055285e88c29b5ffc275afcc_31bf3856ad364e35_6.1.7601.18233_none_0c6e520acd6f169d.manifest

File version

Not Applicable

File size

694

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

X86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_cb77e45503b0fb8b.manifest

File version

Not Applicable

File size

2,513

Date (UTC)

08-Aug-2013

Time (UTC)

05:53

Platform

Not Applicable

File name

X86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_cc1a23bc1cbbac9f.manifest

File version

Not Applicable

File size

2,513

Date (UTC)

08-Aug-2013

Time (UTC)

02:25

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_0ac4da9b76138e976e0b85377c573e3f_31bf3856ad364e35_6.1.7601.18233_none_204e9851d2867648.manifest

File version

Not Applicable

File size

698

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Amd64_22dc5ba9113e96ae44bb3b9bb34376a8_31bf3856ad364e35_6.1.7601.18233_none_a5e9065e3c0ff8c6.manifest

File version

Not Applicable

File size

698

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Amd64_571ec2462529f05bbd7fd1b975c91774_31bf3856ad364e35_6.1.7601.18233_none_01d81ec557a2adf5.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Amd64_77469378b93e1c12671c6790b9535af6_31bf3856ad364e35_6.1.7601.22416_none_5e843d0b7a0a6fa6.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Amd64_b5ab31aebcf52d1c17bef033d9f7fc15_31bf3856ad364e35_6.1.7601.22416_none_2c596de71545e0ad.manifest

File version

Not Applicable

File size

698

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Amd64_eaee896b70539cde58adf2e4d97a8271_31bf3856ad364e35_6.1.7601.22416_none_ba74e26023ead7e6.manifest

File version

Not Applicable

File size

698

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_27967fd8bc0e6cc1.manifest

File version

Not Applicable

File size

2,515

Date (UTC)

08-Aug-2013

Time (UTC)

09:07

Platform

Not Applicable

File name

Amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_2838bf3fd5191dd5.manifest

File version

Not Applicable

File size

2,515

Date (UTC)

08-Aug-2013

Time (UTC)

02:52

Platform

Not Applicable

File name

Package_1_for_kb2876900_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,785

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_1_for_kb2876900~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,490

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_2_for_kb2876900_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,182

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_2_for_kb2876900~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

4,054

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_3_for_kb2876900_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,964

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_3_for_kb2876900~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

3,832

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_4_for_kb2876900_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,978

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_4_for_kb2876900~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,908

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,448

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,468

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_sp1_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,771

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,833

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,719

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_31eb2a2af06f2ebc.manifest

File version

Not Applicable

File size

1,136

Date (UTC)

08-Aug-2013

Time (UTC)

05:39

Platform

Not Applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_328d69920979dfd0.manifest

File version

Not Applicable

File size

1,136

Date (UTC)

08-Aug-2013

Time (UTC)

02:09

Platform

Not Applicable

Additional files for all supported IA–64-based versions of Windows Server 2008 R2

File name

Ia64_38a7b71c670702eabe3970d40fdcf359_31bf3856ad364e35_6.1.7601.22416_none_d5691e6aef28b313.manifest

File version

Not Applicable

File size

1,036

Date (UTC)

08-Aug-2013

Time (UTC)

12:53

Platform

Not Applicable

File name

Ia64_ec4e5d2cb2ba5731ff7d61480ad5cb46_31bf3856ad364e35_6.1.7601.18233_none_a582fc24edead67c.manifest

File version

Not Applicable

File size

1,036

Date (UTC)

08-Aug-2013

Time (UTC)

12:53

Platform

Not Applicable

File name

Ia64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_cb79884b03af0487.manifest

File version

Not Applicable

File size

2,514

Date (UTC)

08-Aug-2013

Time (UTC)

10:14

Platform

Not Applicable

File name

Ia64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_cc1bc7b21cb9b59b.manifest

File version

Not Applicable

File size

2,514

Date (UTC)

08-Aug-2013

Time (UTC)

02:17

Platform

Not Applicable

File name

Package_1_for_kb2876900_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,971

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_1_for_kb2876900~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

2,898

Date (UTC)

08-Aug-2013

Time (UTC)

12:53

Platform

Not Applicable

File name

Package_for_kb2876900_sp1_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,427

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Package_for_kb2876900_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,446

Date (UTC)

08-Aug-2013

Time (UTC)

12:53

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

1,425

Date (UTC)

08-Aug-2013

Time (UTC)

12:54

Platform

Not Applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_31eb2a2af06f2ebc.manifest

File version

Not Applicable

File size

1,136

Date (UTC)

08-Aug-2013

Time (UTC)

05:39

Platform

Not Applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_328d69920979dfd0.manifest

File version

Not Applicable

File size

1,136

Date (UTC)

08-Aug-2013

Time (UTC)

02:09

Platform

Not Applicable


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